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There are two Starbucks stores in Wuxi
Undercover investigation revealed:
Expired ingredients continue to sell,
Shelf life can be changed arbitrarily,
Scrapped pastries are listed the next day.
On the evening of December 13, Starbucks China responded through its official Weibo that after investigation, it had confirmed that the partners (employees) of the two Wuxi stores reported on December 13 did have operational irregularities. We have an unshirkable responsibility to ensure food safety. The situation in these two stores is a high warning of our shortcomings in the daily implementation of food safety standards. In this regard, we would like to express our sincerest apologies to all Starbucks customers.
At the same time, we have taken the following actions at the first time:
1. The two stores involved have closed for investigation and rectification;
2. Chinese mainland all Starbucks stores immediately launch a comprehensive self-inspection of the implementation of food safety standards;
3. Immediately organize retraining of all store retail partners and strictly implement the company's food safety system;
4. Increase the frequency and scope of regular inspections and surprise inspections from within and third parties for all stores;
5. Strengthen the internal reporting channel of partners on food safety issues;
6. Actively explore more technical means to reduce the interference of human operation factors, and strive to eliminate the occurrence of such incidents from the source.
In the 22 years since Starbucks entered the Chinese mainland market, we have always put food safety first. We apologize again for this incident and will actively correct it. At the same time, we will closely cooperate with the investigation of the relevant government departments and implore the public and the media to conduct continuous supervision of us.
Starbucks (China) Northeast China was administratively interviewed by the Wuxi Municipal Market Supervision Bureau
On December 13, in response to media exposure that two Starbucks stores in Wuxi had the problem of "changing ingredient labels and using expired ingredients", the market supervision department attached great importance to it and immediately organized a special work class to comprehensively carry out verification and disposal work.
The market supervision departments at the municipal and district levels conducted key inspections of the Starbucks Zhenze Road store and Changxing Building store involved, and preliminarily verified that the relevant enterprises had changed the internal control period of food raw materials and used raw materials beyond the internal control period, and ordered the 2 stores involved to close down for rectification. The market supervision department simultaneously carried out inspections of 82 other Starbucks stores in the city, and found that 15 problems such as employees not wearing work hats, random placement of items in the processing area, and incomplete disinfection records have been ordered to rectify. The Municipal Market Supervision Bureau conducted an administrative interview with Starbucks (China) Northeast China, requiring the company to conduct a comprehensive self-examination and rectification of existing food safety problems.
In the next stage, the Wuxi Municipal Market Supervision Bureau will continue to organize forces at the municipal and district levels to conduct in-depth investigations of the 2 Starbucks stores involved and seriously investigate and deal with them according to law. From now on, we will deploy special food safety rectification actions focusing on cracking down on false labeling of production dates and shelf life in the city, and make every effort to ensure the safety of citizens.
People's Daily commentary:
Offer expired products
No matter how big the brand is, it is impossible to keep fresh for a long time
Ingredients continue to be used after expiration, supervisors take the lead in tampering with shelf life, and pastries that promise not to stay overnight are secretly put on the shelves the next day... Recently, some media exposed a series of food safety problems in two stores of a well-known coffee shop, which aroused widespread concern among netizens. In response, relevant companies responded that they had closed stores and launched in-depth investigations. Food safety is the foundation of the survival of catering enterprises, and it is also the minimum respect for the health of consumers. The red line cannot be touched, and the bottom line cannot be broken. The "gold standard" must not be just a slogan of propaganda, and "flight inspection" cannot be reduced to a form of sloppy viewing. This incident also reveals that food safety requires self-discipline and also needs other disciplines. We hope that relevant enterprises can face up to and reflect on the failure of their own internal regulatory model, and also expect the regulatory authorities to come up with more stringent measures to force enterprises to guard the bottom line of food safety.
Source: Xinmin Evening News (xmwb1929) Integrated Beijing News, Starbucks China official Weibo, Wuxi Market Supervision WeChat public account, People's Daily commentary
Editor: Gong Zijun