Recently, the "2021 Top Ten Warm Claim Cases" press conference and insurance industry optimization claim service seminar were successfully held. At the meeting, the winner list of the top ten warm claim cases in 2021 was announced, and the case "Hukou Escape from Danger and Ping An Escort" submitted by Ping An Life Insurance Co., Ltd. of China (hereinafter referred to as "Ping An Life") was successfully selected, which fully reflects the company's rapid response and warm protection to customer claim needs.
In April this year, an Incident in Heilongjiang province where a Siberian tiger descended the mountain and injured a villager attracted national attention. After the incident, Ping An Life Heilongjiang Branch responded immediately, set up an emergency response team, and arranged for the local branch to verify the information of the injured at the first time. After investigation, the injured villager Ms. Li is a customer of Ping An Life, and the Ping An Life claims adjusters rushed to the hospital immediately after learning the news of Ms. Li's hospitalization, and took the initiative to collect claim materials and apply for online "smart pre-compensation". By taking photos and uploading hospital bedside cards, deposit slips and other materials, Ms. Li, who was lying in bed, immediately received a claim of 2,000 yuan, and the whole process took only 30 minutes. The convenient and heart-warming claim settlement service made Ms. Li's family feel the temperature of insurance.
It is reported that the intelligent pre-claim service is a service upgrade project that Ping An Life has innovatively launched in the industry to benefit medical and health customers, relying on the technology platform and big data model, and pays part of the claim payment in advance for disease treatment for eligible customers in the process of hospitalization, alleviating the pressure on treatment funds. The service breaks the traditional post-medical compensation model, and eligible customers can complete online applications through Pocket E, Golden Butler or WeChat Mini Program after hospitalization. Customers only need to fill in the application information in three steps, and after the application is approved, they can enjoy part of the claim payment in advance.
In addition to continuously innovating and upgrading claims services, Ping An Life's warm commitment to customers is also fully demonstrated in the claims data. In the first three quarters of 2021, Ping An Life paid 3.23 million claims, with a cumulative compensation amount of 31.7 billion yuan, and the number of flash claims in 30 minutes reached 1.18 million pieces, with a flash loss amount of 2.62 billion yuan, Ping An Life delivered the temperature of insurance with services with professional interpretation speed, and comprehensively guarded the safety of each family.
[Reporter] Tan Bingmei
【Author】 Tan Bingmei
【Source】 Southern Press Media Group South + client
Source: South+ - Create more value
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