Ping An Life Claim Case "Hukou Escape From Danger Ping An Escort" was selected as one of the top ten warm claim cases in 2021

Recently, sponsored by China Net Finance, the "2021 Top Ten Warm Claim Cases" Conference and the Insurance Industry Optimization Claim Service Seminar of the Insurance and Economic Development Research Center of the Chinese Academy of Social Sciences, the Insurance School of the University of International Business and Economics, and the Insurance Research Center of Beijing Technology and Business University were successfully held. At the meeting, the list of winners of the top ten warm claim cases in 2021 was announced, and the case "Hukou Escape from Danger and Ping An Escort" submitted by Ping An Life Insurance Co., Ltd. of China (hereinafter referred to as "Ping An Life") was successfully selected, which demonstrated the company's warm claims service.

According to the organizer China Net Finance, a total of 110 cases were collected in this case collection activity, covering 42 personal life insurance cases, 37 health insurance cases, and 31 property insurance cases, covering insurance institutions of different sizes, covering large, medium, and small insurance institutions. After case display, netizens light up love, expert nomination and other links, the "Top Ten Warm Claim Cases in 2021" was finally selected. Ping An Life's "Tiger's Mouth Escape from Danger" case can stand out from many cases, fully reflecting the company's rapid response and warm protection to customer claim needs.

In April this year, an Incident in Heilongjiang province where a Siberian tiger descended the mountain and injured a villager attracted national attention. After the incident, Ping An Life Heilongjiang Branch responded immediately, set up an emergency response team, and arranged for the local branch to verify the information of the injured at the first time. After investigation, the injured villager Ms. Li is a customer of Ping An Life, and the Ping An Life claims adjusters rushed to the hospital immediately after learning the news of Ms. Li's hospitalization, and took the initiative to collect claim materials and apply for online "smart pre-compensation". By taking photos and uploading hospital bedside cards, deposit slips and other materials, Ms. Li, who was lying in bed, immediately received a claim of 2,000 yuan, and the whole process took only 30 minutes. The convenient and heart-warming claim settlement service made Ms. Li's family feel the temperature of insurance.

It is reported that the intelligent pre-claim service is a service upgrade project that Ping An Life has innovatively launched in the industry to benefit medical and health customers, relying on the technology platform and big data model, and pays part of the claim payment in advance for disease treatment for eligible customers in the process of hospitalization, alleviating the pressure on treatment funds. The service breaks the traditional post-medical compensation model, and eligible customers can complete online applications through Pocket e, Golden Butler or WeChat Mini Program after hospitalization. Fill in the application information, the system prompts the pre-compensation qualification and click to apply for pre-compensation, upload the materials with one click, only need three steps, after the application is passed, you can enjoy part of the claim payment in advance.

In addition to continuously innovating and upgrading claims services, Ping An Life's warm commitment to customers is also fully demonstrated in the claims data. In the first three quarters of 2021, Ping An Life paid 3.23 million claims, with a cumulative compensation amount of 31.7 billion yuan, and the number of flash claims in 30 minutes reached 1.18 million pieces, with a flash loss amount of 2.62 billion yuan, Ping An Life delivered the temperature of insurance with services with professional interpretation speed, and comprehensively guarded the safety of each family.

Ping An Life said that the company will always uphold the concept of "customer first, service for the people", adhere to the "keep promises and trustworthiness, take the initiative to find reasons for customers to pay", and bring customers a more simple, convenient, friendly and secure ultimate claims service experience, so that customers can enjoy a healthy and beautiful life.