Ping An Life Tianjin Branch: Claims service is quick and easy, and small amounts show great wisdom

Recently, a small amount of claim case caused Mr. Ma, who is engaged in customer service work at a financial institution, to praise Ping An Life Tianjin Branch for its simple and efficient, technology application and humanized claim settlement services.

It is reported that in 2017, the customer, Mr. Ma, insured himself with insurance such as Ping An Fu Additional Health Inpatient Medical Treatment. In August 2021, he was hospitalized for acute pneumonia. Mr. Ma reported the case to the agent in a timely manner, and when the agent "pocket e" reported the case, the system automatically judged and bounced the screen prompt, which met the "pre-compensation" standard. Immediately, the agent applied for pre-compensation to the customer, and about 30 minutes later, Mr. Ma received an advance compensation of 800 yuan for the "hospital expense insurance premium". The arrival of the advance claims made Mr. Ma very impressed, and he was so impressed by Ping An's claim service and customer care.

The client, Mr. Ma, was discharged from the hospital after one week of treatment, spending a total of more than 3,000 yuan. After applying for a claim, taking photos and uploading it for 20 minutes, I received a text message notification: the company paid 1081.14 yuan of hospital expense insurance according to the "Additional Health Inpatient Medical Terms", plus the previous pre-compensation amount, the insurance policy accumulated 1881.14 yuan. Moreover, the case complies with the rules for exempting claims from claims in kind, and there is no need to submit any written materials for claims such as the original invoice and medical records.

In this case, Mr. Ma enjoyed a number of heart-warming services such as Ping An's "hospitalization pre-compensation", "flash compensation" and "exemption from physical materials". "Claims have speed, service has temperature", Ping An relies on a powerful technology platform to take customers as the center to create the ultimate service for claims settlement.