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On the evening of March 4, eight customers ate a hot pot near Guanyin Bridge in Chongqing and left without checkout. The boss said that maybe the customer forgot.
Mr. Tan opened a hot pot restaurant near the three villages of Guanyin Bridge in Chongqing, and at 6 p.m. on March 4, eight customers came to eat hot pot, spending a total of more than 700 yuan. After the meal, the eight customers left without checkout.
Mr. Tan: They walked more naturally at that time, and I greeted them outside and told them to walk slowly. After they left, I found that there was no payment record on my phone, and I asked the cashier if they paid for it, only to find that they did not pay the bill.
Camera footage in the store showed that the eight customers did not go to the counter to check out and passed by the boss. The boss thought that the clerk had charged, but several clerks were busy at the time and did not take the initiative to remind customers to check out.
Mr. Tan: Unlike deliberately running orders, in the process of service, I saw them talking about things and should be friends. Maybe friends think that the other party has paid and forget the checkout.
Mr. Tan, the owner, said that he had only been running the hot pot restaurant for more than a year, and there were shortcomings in management, and the responsibilities of the clerks were not clearly distributed, resulting in no one responsible for the guests at this table. Next, he will improve the management system to prevent this kind of thing from happening again. In addition, he also hopes that these customers will be able to settle the meal bill after seeing the news.
Mr. Tan: I hope that these customers and big brothers, after seeing the news, please take the initiative to come back and settle the account. Because of our small business, the original dishes are also very cheap, and a few hundred yuan is also a lot of money for us.