"Please rest assured that the provincial branch will go all out to do a good job in front-line support, face the 'double 11', face the upcoming blizzard weather, and strictly do a good job in epidemic prevention and control." In the face of many difficulties and challenges, the cadres and employees of the Harbin Postal District Center, the Provincial Postal Customer Service Center and other departments issued a sonorous and powerful oath, shouting out the voice of the postal people in the province, showing the responsibility and responsibility of the postal people.
"Read the policy, flexibly apply, actively innovate, boldly challenge, the work of support departments at all levels is for the frontline, and everything should be centered on ensuring the normal operation of the frontline." In order to comprehensively promote the production work of the "Double 11" peak season, on November 5, Liu Bin, general manager of the Provincial Postal Branch, shao Pei, led the relevant personnel of the Delivery Division and the Service Quality Department to the Harbin Postal District Center, the Air Mail Processing Center, and the Provincial Postal Customer Service Center to carry out research and promotion work. General Manager Liu Bin's kind and powerful words encouraged the morale of grass-roots cadres and employees, and strengthened the confidence and determination of cadres and employees to win the battle of production in the peak season.
General Manager Liu Bin and his party investigated at the AirMail Processing Center
General Manager Liu Bin and his party first came to the Air Mail Processing Center of Harbin Postal District Center, inspected the unloading and stacking ports, supply and packaging platforms, etc., and inquired in detail about the daily export mail volume, personnel scheduling and transportation capacity reserves. He stressed that the air mail processing center undertakes the function of inter-provincial export mail processing, the new site has just been put into use, for the site planning should be forward-looking, to scientifically do a good job in functional partitioning, rational allocation of production equipment, to maximize the role of inter-provincial center, so that it truly becomes a modern comprehensive processing center. For the problem of insufficient capacity caused by the dual reasons of the epidemic and the surge in mail volume, General Manager Liu Bin pointed out that it is necessary to thoroughly study the policy, actively learn from the experience of peers in other provinces, make good use of auxiliary transportation capacity, further optimize the production operation organization, formulate an emergency plan for reserve transportation capacity and start it in a timely manner; it is necessary to effectively implement the pre-guidance work, seriously study and think, and make it a highlight of the work to reduce the production operation process, improve work efficiency, reduce operating costs, and ensure delivery time. In the newly built air mail processing center staff canteen, General Manager Liu Bin inspected the canteen kitchen, restaurant and other functional areas, inquired in detail about the canteen preparation, water and the number of dining personnel, and emphasized the need to do a good job in the hygiene of the staff canteen, scientific meal matching, and ensure the health of employees. In terms of epidemic prevention and control, General Manager Liu Bin particularly emphasized that prevention and control measures should be strengthened, and the personal safety of production operators must be ensured.
At the provincial postal customer service center, General Manager Liu Bin stressed the importance of customer service work and urged him to do a good job in epidemic prevention and control
In the provincial postal customer service center, General Manager Liu Bin fully affirmed the positive mental outlook and conscientious and responsible work attitude of the cadres and employees of the customer service center, and inquired in detail about the number of employees, the division of responsibilities, the average number of daily dispatch acceptances, and the response processing process. He pointed out that the postal customer service center that has just completed the integration is not only formal and physical integration, the next step is to continue to explore and study how to truly integrate in the mechanism; to take the "double 11" service model as a normalized service model in the future, so that customers really have the feeling of being served, learn from the industry advanced, firmly grasp the "three laws" of the industry, not only to be similar, but also to be god-like. He stressed that the customer service center is also a marketing center, and it is necessary to work service, support and response, combine the actual postal support of our province to strengthen technical support, network support, and combine offline and online marketing models to form a regional support center and even a whole network support center. General Manager Liu Bin specifically instructed in the end to do a good job in employee logistics support and epidemic prevention and control work to ensure the smooth development of production service support in the peak season.
General Manager Liu Bin affirmed the work style of Harbin Postal District Center and put forward requirements for peak season production
Subsequently, the research team came to the central headquarters of Harbin Postal District, inspected the production site on the spot, and inquired about the average daily mail volume, personnel reserves, and emergency plan formulation. At the subsequent symposium, the research team listened to the report of the leaders of the Harbin Postal District Center and the heads of relevant departments on the production of the "Double 11" peak season. General Manager Liu Bin highly praised the work style of the cadres and employees of the Harbin Postal District Center who can fight hard battles and are good at fighting hard battles, as well as the high morale and dedication shown in the production of the peak season. He pointed out that relevant departments at all levels should make meticulous preparations and precise policies to ensure that there is no traffic jam, no backlog, and no rollover; optimize the process, give full play to professional advantages, reduce costs and guarantee time limits; make preparations for responding to the impact of emergencies; make overall plans for safe production and epidemic prevention and control; care for employees and do a good job in logistics services; actively communicate and coordinate with government departments to help solve practical problems in transportation, delivery services and other services to the people's livelihood.
General Manager Liu Bin and his party have brought confidence to postal employees everywhere they went, and they have also brought warmth and strength. The fight is imminent, the postal service of the province will work together to overcome the difficulties, make every effort to ensure the smooth progress of the "Double 11" peak season production, use the actions of postal people to assume the responsibility of ensuring people's livelihood and serving the people, and use the spirit and strength of postal people to make greater contributions to Heilongjiang's victory over the epidemic. (Cui Yuxin, Zhang Dandan)