Maoye Victoria Group "lost contact": the loss of the merchant has not been compensated, did not apologize to the reporter in writing

On September 13, it has been 5 days since Zhang Gongchang, chief reporter of this newspaper, went to Inner Mongolia Victory (Group) Co., Ltd. (hereinafter referred to as Maoye Victory Group) under the listed company Maoye Commercial for an interview, and was torn by security personnel, causing pain in the left arm. The appeals raised by the merchants reflecting the problem have not been resolved by Maoye Victoria Group, and the written apologies promised by the Northern New Press and Zhang Gongchang, who were injured in the incident, have not been implemented.

On the afternoon of September 9, Fang Guitian, assistant general manager of Maoye Victoria Group, and Bing Xinwu, administrative director, came to the Northern New Newspaper with a fruit basket to apologize to Zhang Gongchang's reporter and promised to solve the problem for the merchants who reflected the problem. In view of the fact that Maoye Victoria Group previously said that the apology was a "high posture", the relevant person in charge of the Northern New Daily explicitly requested Maoye Victoria Group to issue a written apology letter with an official seal during the contact with Fang Guitian and Bing Xinwu.

On September 13, Ms. Deng, a merchant, told reporters: "This morning, Victoria asked me to submit an application for an early refund, and as for when I can get my rent back, there is still no way to find out." In March this year, The VictoriaMore City Mall Block A leaked, soaking my goods, causing direct cargo damage of nearly 10,000 yuan, and there is still no statement. Victoria said that he had reported insurance, and the insurance company did not pay, so he could not pay me compensation. But I think it's two different things, the Victoria leak caused me damage, should first compensate me, and then they go to the insurance company to apply for compensation. I was neither an insured nor an insured, and it made no sense for Vidori to push me to the insurance company. ”

On September 13, the reporter repeatedly contacted Ao Caixia, deputy general manager of Maoye Victoria Group, on this matter, and the other party's mobile phone prompted the busy line. The reporter then changed his mobile phone number to call Ao Caixia's phone, and the phone rang immediately, but Ao Caixia did not answer. The reporter dialed C Xinwu's phone twice, but the other party did not answer. Subsequently, the reporter sent a text message to C Xinwu, asking why the promise to solve the problem was not solved, and the written "Letter of Apology" was not provided", and hoped that he would call the reporter back, but as of the time of the reporter's release, C Xinwu did not call back.

Ao Caixia once said on the afternoon of September 8: "In the morning, I also had a high posture, I was uncomfortable watching Zhang reporter (I apologized to him), apologizing does not mean who is wrong, it is a gesture, I want to let him ease his emotions." On September 9, this newspaper's report aroused widespread concern in the media and society across the country, and the "high-profile" apology of Maoye Victoria Group became a door-to-door apology, which not only said that it would solve the problem for Ms. Deng, but also said that it would issue a formal apology letter to Zhang Gongchang's reporter. However, in the past few days of the incident, Maoye Victory Group has closed the channel of contact with reporters, and the things promised at the beginning have not been implemented.