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2021-11-02 16:52
With the development of automotive technology, the intelligent functions of vehicles are becoming more and more abundant, but while many car owners lament that these functions bring comfort and convenience to our driving, some people are worried about the safety hazards of intelligent functions.
Recently, Mr. Cao, the owner of Haikou, reported that his new car suddenly lost control and collided when using the intelligent driver assistance system.
Mr. Cao told reporters that he bought a Volvo xc602022 urban off-road vehicle in the Hainan Tianchangda Volvo 4s store located on Nanhai Avenue in Haikou on the afternoon of July 26, when the car was purchased, the intelligent auxiliary driving system that the car had made Mr. Cao moved, on September 1, Mr. Cao used the auxiliary driving system during the Haixiu Expressway, who expected the vehicle to have an accident after driving down the Changrong Road ramp of Haixiu Expressway.
Mr. Cao, the owner of the car, said: "When I used this intelligent auxiliary driving function, then it suddenly got out of control, it was suddenly accelerated, the direction deviated to the left, my first reaction at that time was to hit the steering wheel, the steering wheel was hard to move, it was useless to step on the brakes, and the car could not stop and crashed directly. ”
Mr. Cao said: "When I crashed into it, I directly burst the tire, and then the rearview mirror directly broke, and the two doors of the car, you see the obvious recesses, including the wheel hub, both wheel hubs have deformation, including the back of this piece are scraped out." ”
Mr. Cao suspected that the accident was caused by the failure of the car's intelligent assistance system, for which he found the 4s shop, but the other party believed that Mr. Cao did not use the car's intelligent assisted driving system under suitable road conditions to cause the vehicle to lose control.
Li Xinyi, after-sales director of the Volvo 4s store in Hainan Tianchangda, said: "This state of going downhill on the expressway is not suitable for using this function, and his pure belonging is either an operation error, or his own understanding is not in place. For the explanation of the 4s store, Mr. Cao said that he could not accept it, saying that when he first bought the car, the store did not specify the conditions for the use of the intelligent assisted driving system.
Mr. Cao, the owner of the car: "When I bought the car, they introduced me to how easy this function is to use, and never told me under what circumstances this function cannot be used. ”
The reporter saw in the electronic instruction manual issued by the store that although the instructions contained a warning that it is not recommended to use the intelligent driving assistance system in the case of narrow or tortuous and winding roads, it is not clearly stated that the downhill section of the road shall not use the intelligent auxiliary driving system.
In this regard, hainan Tianchangda Volvo 4s store changed its mouth again, saying that the location where the vehicle is out of control is in the off-ramp section of the expressway, with narrow and curved road conditions, in which case the intelligent auxiliary driving system cannot be used.
Li Xinyi, after-sales director of Hainan Tianchangda Volvo 4s store: "The road is narrowed, because this road surface under the expressway is a significantly narrowed condition, and the second one is not in line with the state of bending the road, or the state of winding, you this is also not in line with the use." ”
Mr. Cao once again expressed his inadmissibility and provided a video of the dashcam to prove that the surrounding road conditions were good when the vehicle lost control.
Mr. Cao, the owner of the car: "Here has gone downhill, right, this road is very flat, right, there is no slope, and this lane is also a standard lane, not narrow, and this six lane, there is no turn, it is a straight road, and there is no narrow curve like what he said." At the scene, the reporter also reflected the dispute between the two sides to the jurisdiction of the market supervision and management office, and the staff learned about the situation after arriving at the scene, saying that it was not possible to determine the reason for the loss of control of the vehicle on the day with a video alone, and it was also necessary to conduct a detailed test of the vehicle.
Deng Zhenghou, director of the Haiken Supervision and Management Institute of the Longhua Branch of the Haikou Municipal Market Supervision and Administration Bureau, said: "Shooting that video will prove where the car was crashed, from that video I can't prove, I want to understand how to deal with it, let them sit down and talk." ”
Mr. Cao and the 4s shop have their own opinions on the cause of the accident caused by the sudden loss of control of the vehicle, and the market supervision personnel also put forward suggestions to both sides to test and investigate the accident vehicle. However, during the interview, Mr. Cao also said that he had already communicated with the 4s shop to test the vehicle, but the testing has been difficult to advance.
Mr. Cao said that after the accident, he had communicated with the 4s shop to test the vehicle the next day, but the other party did not give a test report after extracting the vehicle information data.
Mr. Cao, the owner of the car, said: "He said that we will print a paper report for you if there is any problem with the information of this vehicle, after doing it, he did not give me a paper report, he changed an after-sales director, he said this can not be given to you." So after the 4S store extracted data from Mr. Cao's vehicle, why has it been unable to provide a test report? To this end, the reporter also found the after-sales staff responsible for the 4s store, the other party said that it was because the data information of Mr. Cao's vehicle was only extracted in part, and there was no complete data for a while to provide an accurate test report.
Li Xinyi, after-sales director of The Volvo 4s store in Hainan Tianchangda, said: "What we extracted was only to say that the computer data of the vehicle, that is, the data of each control module, only extracted the data on whether this part has a fault, the current detection is not, but we also have to extract the data flow, driving record data, and the hardware data of the vehicle, but the customer is saying that he did not get his permission." ”
According to Mr. Cao's explanation, because he felt that the 4s store was not transparent in the data detection process, he was worried that the test report provided by the 4s store was false, so he no longer followed up the data extraction and testing of the vehicle by the 4s store, but proposed to the store to seek a third-party agency for testing. But the two sides in the middle are not in agreement on who to apply for entrusting third-party institutions to test.
Car owner Mr. Cao: "I personally went to find them, people are not willing to do it, people are not willing to take over personal business (reporter: Do you mean that he does not cooperate and is not willing to go?). Yes, it must be done by the manufacturer or 4s store to entrust someone to do it. In this regard, the person in charge of the after-sales service of the Volvo 4s store in Hainan Tianchangda said that when seeking testing by a third-party agency, the two sides initially had poor communication. At present, after on-site mediation, he is willing to cooperate with Mr. Cao to conduct third-party inspection of the vehicle.
Li Xinyi, after-sales director of Hainan Tianchangda Volvo 4s store, said: "In the early stage, we may have consulted a third-party agency, but there is no agreement on the caliber of consultation, I am willing to go to the third party with the customer as a representative of the dealer, take a time or agree a time, go to the third party, summarize the process or related requirements, and we are also willing to cooperate with the customer to do third-party identification." On the spot, the person in charge of the after-sales service of the Volvo 4s store in Hainan Tianchangda said that it would negotiate the next step with consumers according to the test report of the third-party agency.
Li Xinyi, after-sales director of Hainan Tianchangda Volvo 4s store, said: "If the appraisal result is our vehicle quality problem, in line with the relevant laws and regulations of the state, mainly that is, according to the national three-guarantee law, in line with the requirements of the three-pack law, then we absolutely obey the judgment of the law, should give customers to return the car, the replacement of the car." ”
(Source: Live Hainan Intern Editor: Zhan Yujing)