I do practical things for the masses| Zhengji Town, Tongshan, Xuzhou: 1234 Work Law Extends Service Tentacles

China Jiangsu Netnews "Thanks, delayed your work!" Looking at the clock on the wall has pointed to 5:50 p.m., Li Jiaqiang, a villager in Shalou Village, Zhengji Town, Tongshan District, Xuzhou City, hurriedly ran into the service center for the people and took the business license from Li Hui, a staff member of the market supervision window, and his gratitude overflowed with words.

Although it was past the end of the work hours, Li Hui, a staff member of the market supervision window, still received him warmly. Originally, because of his work in other places, Li Jiaqiang urgently needed to apply for a business license loan, rushed back to the end of the work time, from a friend to the service center telephone, made an appointment for the business license at about 6 p.m., the service center received an appointment call, and arranged for the market supervision window staff to carry out delayed processing services.

Situations like Li Jiaqiang's are not uncommon in Zhengji Town's service center for the people. From "punctual work" to "delayed service", it is an important measure to improve the service level and service quality of the service center for the people, and it is an innovative service that serves the masses "zero distance", which brings real convenience to enterprises and the masses, and greatly enhances the sense of acquisition and satisfaction of the masses.

Since the launching of the party history study and education "I do practical things for the masses" practical activities, the party branch of the Zhengji Town Service Center for the People, while constantly strengthening the study of party history, has actively combined the study of party history with doing practical things, based on the actual difficulties of helping enterprises and the masses. Only enter one door, run only once."

"In the past, the service center for the people was only open on weekdays, and the masses would encounter the contradiction of not having time to do things during working hours and nowhere to do things during off-work hours, and carrying out delayed services and appointment services effectively solved this problem." Deng Hongbo, head of the Zhengji Town Service Center for the People, said so.

Du Haiying, who lives in Zhengji West Village, is severely disabled and extremely inconvenient, and Chen Haibin, a staff member of the civil affairs window, walked into Du Haiying's home, worked on the spot, filled in various materials, pressed the fingerprint, and handled it in less than 5 minutes. Before leaving, Deng Hongbo handed the guide made for the people's service center to Du Haiying's hand and told her that if there was a problem, he could call the center, and the center provided free door-to-door service. Du Haiying had a bright smile on his face. Like Du Haiying, there are 15 severely disabled people in the town, and all the civil affairs window staff come to the door to provide services, extend the service tentacles, and help the masses solve practical difficulties.

Since the Zhengji Town Service Center for the People was put into use, 11 business units and 22 staff members have been stationed, and they have been able to handle 161 businesses such as civil affairs, family planning, social security, land, and cable TV, and 90 at one time. Up to now, the service center for the people has accepted more than 53,500 pieces of business, completed 53,000 cases, and the completion rate is more than 98%, which has improved the efficiency of the government and won the support and praise of the masses.

In the reform of "doing a good job at once", Zhengji Service Center for the People is based on solving the problem of difficulties and blockages in the masses' work, constantly innovating service methods, carrying out door-to-door offices, delayed offices, appointment offices, and agency offices, and striving to not "break the file" in window handling, no "gaps" in handling matters, and "temperature" for door-to-door services, maximizing service efficiency, and maximizing convenience for the people and benefiting the people. Since March 2021, Zhengji Service Center for the People has provided more than 200 times of delayed, wrong-time, appointment and door-to-door services for enterprises and the masses.

Zhang Yonghua, secretary of the Zhengji Town Discipline Inspection Commission, introduced: Since the launch of the study and education of party history, the Zhengji Town Service Center for the People has adopted the 1234 work method and adopted four measures (to build the party branch at the service window); two struggles (to create a party member vanguard post and a five-heart service post, that is, to serve the masses with enthusiasm, patience, carefulness, sincerity, and humility); three bright (party members bright identity, bright responsibility, bright commitment); four offices (door-to-door office, appointment office, agency office, delayed office) four measures, constantly change the work style, improve service level, With practical actions, we will practice 'more errands with data, less running by the masses', let party history education be internalized and externalized in the heart through study, and strive to create a new highland for the business environment. (Reporter Zhang Yang)