Since the "13th Five-Year Plan", the Liuzhi Special Administrative Region Government Service Center has strictly followed the overall requirements of "simplifying administration and decentralization, combining decentralization and management, and optimizing services", continuously improving government efficiency, stimulating market vitality, continuously optimizing the business environment, continuously improving service quality and comprehensive competitiveness through innovative service models, and effectively achieving "zero distance" and "100% quality efficiency" in service, creating a high-quality and efficient service environment for the high-quality development of the region's economy.
According to reports, in recent years, the Liuzhi Special Administrative Service Center, together with various units stationed at the window, has launched a series of "slimming" campaigns, vigorously promoted "one service," "one network communication office," and "one window general office" in accordance with the goal of "running more data and running less errands for the masses," improving the work guide of the network hall, and extending the service "chain," solving the long-standing problems of "running all over the city," "running back and forth," and gradually realizing "entering one door and doing everything."
At present, the Liuzhi Special Administrative Region Government Service Center has been stationed in 38 units, 488 administrative examination and approval services and 237 public service matters in the government affairs hall. The use of online office hall service sites to publish district-level 3653 government service matters to handle the guide information, the six types of application according to the online availability rate of 100%. Up to now, 2566566 electronic certificates have been put into storage, and 158 types of storage have been entered.
The Government Affairs Service Center of the Liuzhi Special Administrative Region implements the "one-window" reform in accordance with the model of "comprehensive reception at the front desk, classified approval at the back office, and delivery at the comprehensive window", and sets up a comprehensive service window for taxation, market supervision, natural resources, provident fund, and civil affairs, and implements "undifferentiated" comprehensive acceptance within the department. At present, 13 units have been integrated into one integrated service window. In addition, it also sets up a cross-unit "one-window" classification of enterprise start-up, health and health, real estate registration, and engineering construction projects. Up to now, 531 items have been accepted in the "one-window" classification, accounting for 83.4% of the acceptance.
Enterprises are the main force of local economic development, how to make enterprises "enter, retain, and develop well"? The Liuzhi Special Administrative Region Government Affairs Service Center deepened customized services and continued to optimize the business environment. Customize the list of enterprise government services, provide targeted services such as policy interpretation, licensing counseling, licensing consultation, and approval agency for enterprises, and strive to solve the problem of slow processing of enterprise-related services and reduce the process of enterprise affairs.
Zheng Hong, the enterprise staff, originally thought that he would go to 7 departments such as market supervision and medical insurance to submit information separately, and after consulting the staff, he found that he only needed to submit a set of materials to the business opening window of the government affairs hall, which could be handled, which was not only convenient, but also greatly shortened the certification cycle, which he was very satisfied with.
The depth of the water is pleasing to the fish, and the city is strong and Jiaxing. In accordance with the work goal of "attracting, falling, and stabilizing", the Liuzhi Special Administrative Service Center firmly established the awareness that "everyone has the responsibility to optimize the business environment", made new moves, made real punches, and built a bridge connecting government and enterprises. It has signed "inter-provincial general office" agreements with Cixi City, Ningbo City, Zhejiang Province, Shangyu District of Shaoxing City, Lucheng District of Wenzhou City, Linhai City of Taizhou City, and Malong District of Qujing City, Yunnan Province, and sorted out a list of 177 items. Through the establishment of an "inter-provincial communication office" cooperation mechanism, the construction of an "inter-provincial communication office" government service bridge, focusing on the concerns of the masses of enterprises, eliminating obstacles to personnel exchanges and the circulation of economic factors between the two places, providing office services for applicants in the two places, allowing enterprises and the masses in the two places to "enter one door and do two things", and reducing the cost of handling affairs for enterprises and the masses in different places.
At the same time, the Government Affairs Service Center of the Liuzhi Special Administrative Region has vigorously promoted the reform of "decentralization and management of services", taken many measures to continue to promote the high-quality development of government services, and continued to solve the problems of "difficult points", "blockages" and "pain points" of the masses. Explore the implementation of convenient service models such as "accompaniment + agency" and "delay + green channel", extend the business handling location to the homes of enterprises and the masses, streamline the work process, compress the work time, improve the efficiency of the work, improve the service attitude, let the enterprises and the masses "run at most once", one-stop, convenient, solve the masses' worries, and continuously enhance the happiness and satisfaction of the masses.
Zhang Wenyi, chief representative of the Provident Fund Center of the Liuzhi Special Administrative Service Center, said: "Since the beginning of this year, the provident fund and the market supervision department have linked up with enterprises to open a 'one-window general office on the same day' service, and achieved 'reducing links, materials, time limits and costs' in the provident fund payment and registration services in the establishment of enterprises, which has greatly improved service efficiency. ”
In order to further improve the quality of window services and improve the efficiency of work, the Liuzhi Special Administrative Service Center requires window staff to strictly implement the "three systems" of first question responsibility, time-limited completion and responsibility investigation, so that the masses can conduct "online + offline" evaluations, form a whole process of evaluation, feedback, rectification, and supervision, regularly publish the evaluation results, and tie the "first button" of service quality. Through the "good and bad evaluation" system of government services, let enterprises and the masses evaluate government services, force government services to improve quality and efficiency, and promote window service personnel to be in a full and enthusiastic working state, have the courage to take action, and make new and greater contributions to the continuous optimization of the business environment of the Liuzhi Special Economic Zone.
Wang Yanxiang, chief representative of the window of the Market Supervision Bureau of the Liuzhi Government Service Center, said: "Since 2021, 796 newly registered market entities have been registered at the window, saving 278,600 yuan for market entities. A total of 135 times of delayed service have been carried out. In the next step, we will continue to optimize the business environment and provide better services for enterprises. ”
In the first year of the "14th Five-Year Plan", the Liuzhi Special Administrative Service Center will further promote the reform of relatively centralized administrative licensing rights, and do a good job in the transfer of administrative licensing powers in accordance with the principles of "one transfer of mature items" and "should be fully demarcated"; and further promote the "one-window reform" work. Promote the "comprehensive window" service model of "comprehensive reception at the front desk, classified approval at the back office, and shipment at the unified window" in the government affairs hall; realize the "granular" management of rights and responsibilities. Deeply promote the sorting out of examination and approval service matters and process reengineering; further enrich and improve the list of matters in the Six Branches Special Administrative Region of "doing it immediately, doing it online, doing it nearby, and doing it once"; continue to increase the degree of simplification and decentralization; and accelerate the promotion of online "one netcom office" and offline "only one door".
The nest is warm and the phoenix is perched, and the sails are on the right feet. The Liuzhi Special Administrative Service Center will combine its own actual conditions, further unify thinking, improve work style, and actively act, do "subtraction" in the process of enterprise masses, "add" in optimizing services, create a more relaxed business environment, launch the six-branch brand of government services, and promote the high-quality economic and social development of the Liuzhi Special Administrative Region.
Author: Zhang Qinglong Hu Xingwen
Total Duty: Meng Guangchang
Duty Director: Peng Zhonglin
Editor: Gao Yongyan