On November 2, Mr. Zhang, a citizen of Yulin, told The China Business Daily - Ersanli Information that he applied for a membership card at the East Shafit Swimming and Fitness Club, the balance of the card has not been consumed, the store has no way to swim again during the renovation period, and due to the cold winter, he wants to refund the fee and encounters difficulties. In this regard, The East Shafit Swimming and Fitness Club said that two schemes are available for Mr. Zhang to choose.
According to Mr. Zhang, in July this year, he applied for a membership card for his children at the East Shafit Swimming and Fitness Club. He has two children so he has two membership cards, a monthly card amounting to 300 yuan and an annual card amounting to 1988 yuan. During this period, the monthly pass has been invalidated due to the inability to swim during the renovation period in the store.
"I want to return the card and refund the money, they don't give the refund!" Mr. Zhang told reporters that there are still thousands of yuan in the two cards, and so far there has been no refund, hoping that Huashang Daily - Two or Three Li can help contact the refund and protect their legitimate rights and interests.
According to the notice given by The East Shafit Swimming Gym provided by Mr. Zhang, according to the "Yulian Defense Office Letter (2021) No. 49" and "Yulian Defense Office Notice (2021) No. 11" issued by the Office of the Leading Group for the Joint Prevention and Control of the Epidemic in Yulin City, the Fit Swimming and Fitness has decided to suspend the closure of the museum from August 9, 2021, and the specific opening time will be notified separately!
On the afternoon of November 12, the reporter of Huashang Daily -Ersanli contacted the manager surnamed Zhang at the front desk of the East Shafit Swimming and Fitness Gym, who said that the sales staff had previously explained to Mr. Zhang that this card was not refunded or transferred, but due to special circumstances, the store provided Mr. Zhang with two solutions:
First, Mr. Zhang is worried that the child cannot swim in winter, the monthly pass time can be extended to next summer, when the child can still swim; the second is that Mr. Zhang insists on refunding the fee, because of the special period, the store can give Mr. Zhang a refund procedure, and Mr. Zhang needs to bring the contract and receipt to the Fett Swimming Fitness Front Desk to handle, according to the contract membership instructions, according to the corresponding proportion of the refund.
Lawyer Reminder:
From the current situation, it is difficult to recharge and refund, which is a civil dispute, not that the operator cannot find it, and does not involve criminal cases. Generally speaking, if the store is a chain operation, the two parties can negotiate to provide the same service through other stores. Secondly, the Consumer Association mediates, and the two parties reach an agreement and can also be resolved.
If the administrative department cannot resolve the matter through mediation, it can be resolved by litigation. Due to the reasons of the operator, the refund was agreed and the fee could not be refunded due to business difficulties, resulting in the corresponding facts. If it cannot be resolved through consultation, it can only be resolved through litigation.
Huashang Daily reporter Yang Huyuan Editor Chang Na