"Saturday acceptance (business) as usual is too practical for office workers. It is usually difficult to take time to handle it, but I did not expect to be able to pay the tax today. On the morning of October 30, Zhang Yangwei, who came to handle the real estate deed tax in the hall of the Government Affairs Service Center in Pidu District, Chengdu, praised the service at the wrong time on Saturday. Saturday "no closing", "noon continuous post" and "flexible office after work" are important measures to optimize the business environment and improve the level of government services in Pidu District, and are also specific actions to carry out the practical activities of "I do practical things for the masses" in depth, through the service "time difference" and provide government services that are no different from the working day, which greatly enhances the satisfaction, sense of gain and happiness of enterprises and the masses, and is generally welcomed and praised.
Saturday "No Closing"
Wrong-time service warms people's hearts
"There is no time to go to work, there is no place to do it after work, and it is a problem for enterprises and the masses to do things. Chengdu Pidu District ensures that the masses of enterprises can "get and get it done" on non-working days by implementing the "no closing" service on Saturdays.
After 9:00 a.m. on October 30, the public successively came to the door of the hall of the Pidu District Government Affairs Service Center, and after everyone measured their body temperature and scanned the health code, they went to different office windows to handle related business according to their own needs. In the hall on the first floor, citizen Li Xingquan quickly handled the procedures for the child to settle down. "If you can't do it today, you have to wait until the weekday." My usual work place is mainly in Wuhou District, and it is really inconvenient to come and do it. The 'no closing' service on Saturday was too good. Mr. Li had a satisfied smile on his face.
At the tax window, Wang Yong quickly completed the invoicing business. He said: "I learned from the 'Pidu Service' WeChat public account that there is a Saturday 'no closing' service. A customer asked for a special VAT invoice, so I came over (on behalf of). Open today and send the customer a courier right away, and you will receive it on Monday. It really brings a lot of convenience. ”
Monday to Friday is working hours, and the masses can only ask for leave if they have something to do. However, often the unit is busy with work and it is difficult to ask for leave, even if the unit is released, it is still facing a queue in the office hall. Opening the Saturday staggered service is a pragmatic move to respond to the voices of the citizens and meet the needs of the masses. In this way, everyone no longer has to find a unit to ask for leave, or even risk absenteeism and deduction of wage bonuses. In addition, Saturday has more time, and there is no hurry to panic.
It is reported that the service time in Pidu District on Saturday is from 9 am to 5 pm every Saturday, and the service handling matters include real estate registration, mortgage registration, transfer registration, household registration, IDENTITY card, new house deed tax, invoicing, medical insurance, social security and other high-frequency matters closely related to the masses. Enterprises and the masses can use the Saturday break time to go to the government service hall of Pidu District to handle related business, and do it without making an appointment.
The noon shift is closed
Service "Continuous Post"
In addition to the "wrong-time service" on Saturday, the Pidu District Government Affairs Service Center also implements a noon "continuous post" service. At 12:00 noon on October 28, it is time for lunch and lunch break (1 hour). However, the indicator light of the real estate registration window is still on, and the clerk "relays" the service.
Zhang Qiang came to the office hall near the end of the morning, and he held the idea of trying it out, and consulted whether the general service desk of the government affairs center could continue to handle business. After the staff guided him to pick up the number, it was soon his turn. Skilled workflow, fast review of materials, no more than 15 minutes, the business is completed. "The efficiency of the window is very high, and 'no closing at noon', everyone can choose the time of work more flexibly, too convenient, must be praised." Zhang Qiang said with a smile: "Compared with working hours, there are fewer people who come to handle business at noon, and basically there is no queue." ”
For the noon "continuous post" service, all the windows of the Pidu District Government Service Center are very attentive, and effectively help the masses solve the problem of "no time to go to work". "Just now I received a consultation call asking what time we should go to work in the afternoon. I heard that we can also 'keep on duty' at noon now, so I came over to get a business license. Liu Ting, a staff member of the general information desk of the government service center, told reporters.
Wu Bo, 35, who has worked at the tax window for nine years, said: "Sometimes it's time for lunch at 12 o'clock, but often at this point in time there are enterprises and people who come to handle taxes." Thinking that it is not easy for them to come, I would rather sacrifice my time to serve them well. Many times when I went to the canteen after handling the business, there was no longer any dish, and I could only eat a few bites to fill my stomach. ”
Hou Fang, deputy director of the Pidu District Administrative Examination and Approval Bureau, said: "We have assessed the flow of people at noon, and before that, there would be people queuing up before 1 o'clock in the afternoon. Especially those friends who are inconvenient to ask for leave during working hours often choose to run errands at noon. The noon office window does not rest, on the one hand, it provides them with convenience, and at the same time, the flow of people during the peak period in the morning and afternoon is a kind of relief, which can play a role in cutting peaks and filling valleys. ”
In addition to "continuous post at noon" and "no closing on Saturdays", the heart-warming service of the Pidu District Government Affairs Service Center is also reflected in the "flexible office after work". In the past, the masses may have encountered such embarrassment: traffic jams on the road, rushing to the government service center to find that office hours have passed; or waiting in line for half a day, it is difficult to get their turn, but when it is time to leave work, they are told to come again next time. And so on, which has brought great inconvenience to the masses.
In this regard, the Pidu District Government Affairs Service Center thinks of what the masses think and is anxious about the needs of the masses, strictly implements the "delayed service" system, and requires the window staff to take the initiative to postpone the off-work time and delay the handling of business for the immediate business that is accepted near the end time. "Sometimes I'm on duty, and after 6 p.m. there's a window to do business." Wang Cicada, director of the hall of the Pidu District Government Affairs Service Center, told reporters: "The masses will resolutely not close until they finish their work. ”
Continuously optimize services
Improve your happiness index
The people have called for something, and pi have something to do. In addition to services such as "continuous post at noon", "no closing on Saturdays", "flexible office after work", enterprises and the masses can also make appointments to handle service matters through the "Pidu Service" APP and Pidu government service telephone, which truly solves the problem of "no time to go to work, no place to do after work", which greatly facilitates the public and makes the government service window more efficient.
It is reported that from the perspective of facilitating the service of enterprises and the masses, Pidu District has continuously standardized the window behavior, optimized the work process, and innovated service measures, launched convenient measures such as online government service office, self-help office, telephone office, and mail office, continuously extended the handling of government service matters, provided "nanny-style" services for enterprises and the masses, and focused on solving the problem of handling things outside 8 hours, effectively allowing the masses to run less errands, do things well, and do not add blockages.
For special groups such as the old, the weak, the sick, the disabled, and the pregnant, the Pidu District Government Affairs Service Center has opened up a green channel for government services, providing services such as "door-to-door service", "deputy agency" and "suitable aging" to help them achieve "zero errands" in handling business, promote the extension of convenient services, and make every effort to open up the "last kilometer" of serving the masses.
At present, there are nearly 20 "red armband" volunteers in the government service hall, in addition to providing consultation and guidance services for the masses, they also take the initiative to provide personalized "companionship" heart-warming services for special groups such as the elderly, weak, sick and pregnant. The hall set up a "special group service area", for the special people and the elderly who come to the government service center to guide the whole process, provide policy explanations, content reading, dialect services, and have special people who do not use smart phones to manually register for special people and the elderly, and at the same time rely on the "Pidu Service" APP and 24-hour self-service area, hand in hand for the elderly and other special groups to provide online handling agency services or self-service experience services, to help the elderly cross the "digital divide".
The government service hall fully takes into account the possible needs of the elderly, the disabled, and the communication disabled in the process of handling affairs, is equipped with perfect auxiliary facilities, sets up special passages for special groups, mother and baby rooms, special seats for the elderly, and is equipped with wheelchairs, reading glasses, hearing aids, magnifying glasses, needle and thread boxes, love umbrellas, convenience medicine boxes, medical disposable masks, disinfectants, water dispensers, etc., and constantly optimizes services to improve service quality and efficiency.
"Combined with the study and education of party history, we will also create more, newer and better measures and methods to break down the invisible barriers that hinder enterprises and the masses from doing things." Appropriately adjust the delayed service window according to the amount of work done by the window to enrich the service items. Hou Fang, deputy director of the Pidu District Administrative Examination and Approval Bureau, said: "At the same time, we will further innovate service methods, improve service quality, uphold the concept of 'convenience for the people and benefit the people', and constantly do practical things for enterprises and the masses, solve problems, and enhance everyone's satisfaction, sense of gain and happiness." ”
Photo courtesy of li yuelin, a media reporter from west China, and the Propaganda Department of the Pidu District CPC Committee
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