China's Gansu network on November 1, according to the Lanzhou Evening News (reporter Du Zhichao) on October 31, the reporter learned from the Lanzhou Municipal Market Supervision Bureau 12315 Consumer Complaint And Report Mediation Command Center that since October 18, a total of 1805 consumer complaints and reports have been received through the national 12315 platform, and a total of 657 complaints and reports involving the epidemic situation have been reported. The command center strictly implements the special personnel to follow up and supervise, so that "complaints have a door, all lawsuits must be resumed, and all repetitions must be fruitful", providing strong support for winning the battle of epidemic prevention and control.
Since the outbreak of the epidemic, the command center has quickly combined with the current reality, adjusted its work ideas, formulated work plans, and set up three teams for price problem supervision, complaint and report registration, and data analysis at the first time, and completed all work in quality and quantity according to the division of responsibilities and the "three fast" work principle of "fast recording, fast transfer and fast supervision". Conduct statistical analysis of complaints and reports received daily, sort out feedback clues related to the epidemic, and provide data support for market supervision during the epidemic. In response to the focus of hot issues, timely release consumer tips, safeguard the legitimate rights and interests of the masses, and guide businesses to self-discipline.
Since October 18, a total of 1,805 consumer complaints and reports have been received through the national 12315 platform, including 934 complaints, 867 reports, 4 consultations, 657 complaints and reports related to the epidemic, 99 complaints, 555 reports, and 3 consultations.
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