The last working day of October, suitable for writing a review summary.
My own work, summed up in four words - dedicated service!
When I think of "dedicated service," I think of the convenience store where I buy coffee every day.
Since the promotion of the original store manager, the service in the store is now a compliment!
Before the little brother said "useless knowledge has increased again", I felt that the work was perfunctory. This morning, another little brother's sentence "not as exaggerated as you say" made me feel the neglect of the guests!
Originally, early in the morning, with a joyful mood, I sent my baby to school and went to work myself. Thinking about a cup of coffee, activating the good mood of the day, and spending the last working day happily.
When I entered the store, I found that I was patiently waiting next to me, but the other side was paying one by one. I think I may be on the wrong side, right? When I changed to the other side of the line, when it was my turn, I found that I was standing there, and a little sister stepped in, and I could settle the bill.
It turned out that it wasn't that I was on the wrong side, but that I was ignored!
Forget it, forget it, early in the morning, everyone is busy, everyone is in a hurry! Most importantly, keep in a good mood!
When I stood next to me waiting for coffee, I saw the busy figure of the staff in the store. Can't help but say, why not allocate more manpower when busy?
The other party replied that both of them were too much.
yes? Aren't you afraid of being too busy to lose customers?
I can't remember exactly what the other party said, and I can't make up words out of thin air.
What I remember more clearly is that I told the store staff that I had come in to buy a cup of coffee and left, and as a result, a cup of coffee waited for me "half an hour."
I originally thought that the waiter of a Fortune 500 convenience store chain should say: I'm sorry! Keeps you waiting! Or some other "sorry"!
Unexpectedly, I waited for "half an hour", and what I waited for was actually the other party who said a sentence of "what you said is so exaggerated, half an hour, at most ten minutes"!
OMG! Up to ten minutes? Don't you know that guests' time is precious?
At this time, I am a proper Party A, right? Can I stink a fart? I just want to hear one sentence, sorry, okay?
Of course, from the perspective of human nature, I can understand and accept, after all, it is not a big deal, and the other party is just a casual joke!
But I'm now writing a recap, and from a business point of view, I'm more "careful".
I think if it's an ordinary community store, I can have a conversation with a neighbor or guest who is more familiar, but I will only silently not want to patronize it.
I used to think that the eldest sister service attitude is very good, a meal, her family other people are very perfunctory, very arrogant, let me very unhappy, now every time I pass by, I no longer want to patronize!
I live in a fruit shop in the community, at the beginning, buy fruit, bad will be informed, and then bought cooked, but "does not matter", encounter bad, it is also a sentence, the next discount, but the next time there is no discount. Before buying very little, the service attitude is very good; now buy very little, the service attitude is casual. I felt like I was being snubbed and wanted to go in and buy a little bit every day. Now, forget it, I don't want to go that much.
In fact, I really "arrived late" this morning because of this "neglected" coffee, and encountered an embarrassing thing: when I entered the company building, I actually took an elevator with my boss, and I carried coffee and sandwiches, until I came out of the elevator. If you can even be 3 minutes earlier, you won't be able to touch it!
I was "snubbed" by my big sister because I was queuing up in another chain convenience store, and I only transferred to this one, and the previous experience was really good. Now except for the "second half price" of coffee every month, I never want to go in again.
Of course, I am "light-hearted", and it is impossible to send a text, and someone will come out to apologize!
I am writing this article, but also from the customer's point of view, thinking about how the service should be done? What is the difference between an average clerk and a good clerk? It's also a reminder of yourself to be a service provider too!
I think that the "ordinary" and "excellent" service, a big difference, should be the attitude towards the guests, whether to make the other party feel sluggish! Or make the other person feel respected!
A few days ago, a little beauty, when I confirmed that I was going to take it, carefully helped me pack it up and made me feel respected! Most of the other clerks put it away and took it themselves!
Of course, a guest like me doesn't represent anything. However, the attitude of "sluggishness" will cause a very unpleasant sense of experience to the guests, and the loss of guests caused by this is invisible.
In the current fiercely competitive business environment, cherishing every customer, guest, user, and not slacking off is the attitude that the service provider should have.
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