Contactless pick-up cabinet online: taking takeaway is like taking out express delivery Do you accept?

Source: Chengdu Business Daily

Contactless pick-up cabinet online Takeout is like taking out express delivery Do you accept?

Chengdu Global Center Takeaway smart food cabinet

Have you ever experienced taking takeout like a courier?

Recently, the Sichuan Provincial Market Supervision Bureau and other five departments issued an emergency notice on promoting the contactless pick-up cabinet service of catering takeaway. The notice requires all localities and departments (units) to encourage takeaway delivery workers to take the initiative to negotiate with consumers and agree to access meals through the contactless take-out cabinet of catering takeaway.

The reporter learned that at present, there have been takeaway contactless food cabinets in Chengdu. The dining cabinet is shaped like a courier cabinet, after scanning the code, the cabinet door automatically opens, and taking out the takeaway is like taking the courier.

Are there extra charges for a food cabinet? Is everyone's acceptance of the food cabinet high? On the 12th, the reporter conducted a field visit.

Emergency Notice:

Select crowded places with large demand for takeaway to carry out pilot implementation

Recently, the Sichuan Provincial Market Supervision Bureau and other five departments issued an emergency notice on promoting the contactless pick-up cabinet service of catering takeaway. The circular requires all localities and departments (units) to advocate the new fashion of contactless meal delivery, guide the public to accept contactless delivery methods, and gradually form a new habit of takeaway consumption of contactless meals in the whole society; encourage the management of key places such as office buildings, residential communities, hospitals, and colleges and universities to establish contactless food delivery management norms and owner conventions; encourage takeaway delivery workers to take the initiative to negotiate with consumers and agree to contactless access to meals through catering takeaway contactless food cabinets.

In terms of the laying of takeaway contactless food cabinets, the notice proposes that all localities should encourage online catering platforms to invest in laying catering takeaway contactless food cabinets to improve the convenience of takeaway delivery; at the same time, it is necessary to establish a food cabinet management system, formulate and implement daily maintenance, environmental temperature, hygiene, anti-theft, cleaning and disinfection and other safeguard measures to provide consumers with a comfortable access and dining environment; coordinate and help online catering platforms to negotiate with venue managers, property service agencies, and owners' committees to promote the laying of food cabinets. Provide consumers with convenient pick-up of fixed-point meals.

In addition, cities (states), especially districts (cities) and counties in Chengdu, should choose office buildings, residential quarters, hospitals, colleges and universities and other places with large demand for takeaways, and pilot the implementation of contactless food cabinets; guide all property service agencies, owners, and owners' committees to respond and cooperate, and accelerate the establishment of catering takeaway contactless delivery demonstration points that not only meet food safety needs, but also provide convenience for consumers. Office buildings, residential quarters, hospitals, university venue managers, and owners' committees should proactively cooperate with online catering platforms to set up catering takeaway contactless dining cabinets under buildings or designated places where conditions are suitable.

consumer:

For safety, willing to accept

On the 12th, outside an exit of the Chengdu Global Center, the reporter saw the takeaway contactless food cabinet. The food cabinet looks similar to the courier cabinet, except that the door is transparent and you can see the takeaway in it. There are 7 rows and 6 rows of dining cabinets at this location, with a total of 42 cabinets. The cabinets in the lower rows are about the height of an adult's palm, and the cabinets in the upper rows are more space, about the height of an adult's forearm.

At about 12:00 noon on the same day, every one or two minutes, citizens will come to pick up meals. "Very convenient, use WeChat to scan the code." A woman who picked up the meal that day said that the food cabinet appeared about a month ago, and everyone quickly adapted. The takeaway at the door of her community is a shelf, sometimes there are more takeaways, and it takes a while to find them. In contrast, the food cabinet is more hygienic and safe at a glance.

"I still want the delivery man to go upstairs and deliver it home." A man who took a meal that day said that takeaway is a "lazy economy" and he is not willing to go downstairs to pick it up. But at present, in order to better prevent and control the epidemic, he is willing to cooperate with going downstairs to the dining cabinet to pick up his own. On the same day, in an office building near the Century City subway station, the reporter also saw the takeaway contactless dining cabinet. Citizens who came to pick up meals said that they did not have much problem going downstairs to pick up, and there was no additional cost to use the food cabinet.

The mother, who lives near the South Railway Station, said that about two months ago, a takeaway contactless food cabinet was installed at the entrance of her community. "At first, I thought it was a bit troublesome, after all, I put it on the shelf before and left, without scanning the code." The mother said that some other cabinets are relatively high and not easy to get. But compared to before, the safety and health aspect is definitely more assured.

Delivery Man:

It's so convenient, especially during peak periods

In the half hour around 12:00 noon that day, in front of the takeaway contactless food cabinet at the Global Center, the takeaway brother who came to deliver the food was almost not broken. The takeaway brother scans the code with his mobile phone, the cabinet door automatically pops open, puts the takeaway into the takeaway and leaves, the whole process is about one or two minutes. "It must have been too convenient for us." A takeaway brother said that taking the Global Center as an example, during the peak period of food delivery, it takes at least ten minutes to wait for the elevator and take the elevator up and down the stairs. Now use the food cabinet, maybe a minute.

"We still have to call the customer in advance to discuss, and if the customer asks to deliver it, we will also send it." A takeaway brother said that most customers agreed to put the dining cabinet. In neighborhoods and office buildings where delivery workers are not allowed, customers will agree to let them put in the dining cabinet. At the same time, some takeaway brothers said that some communities are very large, the specific location of customers is not clear, they are difficult to find, communication time-consuming not to say that it is easy to cause contradictions. Putting away the dining cabinet, everyone knows very well, but for customers who don't want to go out, it may be a little inconvenient.

The person in charge of Meituan takeaway said that in July last year, they began to put food cabinets in Chengdu. At present, Chengdu High-tech Zone, Wuhou District, Jinjiang District, Qingyang District, Chenghua District, Jinniu District, Shuangliu District, etc. have been put into release, and the next will continue to increase the amount of release. The relevant person in charge of Ele.me said that Ele.me has already put a food cabinet in Chengdu before. Next, the laying will first be accelerated to meet the needs of the epidemic prevention and control for contactless distribution, and then the scope of the laying will be expanded. At the same time, both sides said that the dining cabinet can be universal.

Chengdu Business Daily- Red Star News reporter Lin Cong intern reporter Shen Youjia photojournalist Lv Guoying