In October 2018, the general portal of Shanghai's "One Netcom Office" was officially launched. With the in-depth advancement of the reform of "One Netcom Office", the government has continuously changed from department-centered to user-centered, more and more government services for the convenience of the people and enterprises have been launched, and smart terminals have become mobile office halls in the hands of the people.
Guided by the sense of gain and satisfaction of the masses of enterprises, Jinshan District continues to improve the online and offline administrative efficiency and service level of government services "One Netcom Office", strives to achieve the goal of "least approval, optimal process, smoothest system, most active mechanism, highest efficiency and best service", and strives to create a "golden" signboard for government services.
In order to enhance the brand influence of "One Netcom Office", Jinshan District has carried out a series of publicity activities for the third anniversary of the "One Netcom Office" reform, focusing on the highlights of the "One Netcom Office" reform, offline crowded places, through the "five advances" (into business circle parks, into community villages, into parks, into government service centers, into smart science boxes), in-depth publicity of the reform results of "One Netcom Office" in the past three years, and promote "One Netcom Office" into enterprises and into the masses, and gradually enhance the needs of the masses for in-depth use.
Deeply promote the Jinshan service card
Since 2020, jinshan district administrative service center has officially launched the reform of the comprehensive window, and has formed a comprehensive pane bureau in four fields: "commercial registration, comprehensive tax service, engineering construction, and indiscriminate acceptance". In 2021, accelerate the construction of the reform of undifferentiated comprehensive windows 2.0, and reduce the number of undifferentiated comprehensive windows from 21 to 13. After the reform and streamlining, the hall service capacity is stronger, the service projects are more concentrated, and the enterprise masses accept the work in one window, and there is no need to run more.
Among them, in the Jinshan District Engineering Construction Project Approval review center in the comprehensive window area of engineering construction, 34 main lines and 37 auxiliary line approval matters of project approval have been settled, and all the permits, filings, water and electricity, greening and other work needs related to engineering construction projects can enjoy "one-stop" and "whole process" approval services, so as to achieve acceptance and approval without leaving the center.
Optimize the link of enterprise start-up, strengthen the dynamic management and supervision of free engraving services, and promote the normal and standardized operation of free engraving, as of now, a total of 39539 sets of free official seals have been issued, and the benefit rate of free engraving of enterprises has reached 100%.
Comprehensively promote the application of "two exemptions from submission", and the comprehensive windows of the 4 fields of the administrative service center have special electronic license "promoters" to guide the masses of enterprises to know and apply electronic certificates, so that clerks can truly feel the convenience of exempting materials in actual handling. Among them, the indiscriminate comprehensive acceptance window has realized 25159 license calls, and the matching documents of electronic license calls account for 70.85% of the total amount of actual calls.
Promote the "AI + government services" pilot, the hall to increase the intelligent government terminal, to achieve intelligent pre-examination of office materials, has opened a "Golden Wisdom Office" government intelligent office function involving 26 matters in 3 departments, the average filling time is compressed to 5-10 minutes, and the one-time pass rate of materials has increased to more than 90%.
Innovative exploration of Jinshan feature brand
Jinshan District took the lead in exploring the service model of "taking land and starting construction" in the city. Since 2017, Jinshan District has actively participated in the reengineering of the whole process of industrial project administrative approval, sorted out the whole process of agency projects in various towns and industrial zones in the district according to the maturity of promotion, formed a professional agency team, and formed a normalized working mechanism. Since the implementation of the whole process of agency services, industrial projects have accelerated their approval and promotion many times. Among them, the "self-reliance" project took only 24 hours from land delisting to formal construction, and ran the process of the past 2 months in 1 day, becoming the first "land acquisition and construction" project in the city, refreshing the administrative approval speed of social investment projects in Jinshan District.
Up to now, a total of 11 projects in the region, such as "Alibaba" and "Future Island", have applied for the special service of "get the land and start construction".
Jinshan District administrative examination and approval "advance service" online handling system was launched, which effectively reduced the cost and time of the masses of enterprises. Enterprises or individuals can submit online applications for "advance service" for examination and approval of handling matters, and obtain personalized customized services through online and offline linkage, so as to minimize the number of runs for application processing and effectively improve the efficiency of the "One Netcom Office" approval service.
Continue to do excellent gold mountain word of mouth
In July 2021, Jinshan District took the lead in the city, and the window unit mainly led the "double accompaniment" theme month activity, organized and arranged the leaders of each window unit, personally experienced the quality of window services, and experienced the process of the masses at zero distance. During the first "double accompaniment" activity, a total of 17 leaders from 14 window units participated, providing accompaniment services for 38 enterprises in total. Focusing on the key problems found in the process of the "double accompaniment" activity and the prominent problems that the enterprise masses strongly reacted to, the district administrative service center established a rectification account to continue to follow up the rectification situation to ensure that the worries, worries and worries of the enterprise masses were truly solved in the "double accompaniment" work, and helped improve the quality and efficiency of government services.
Jinshan District regards the "good and bad evaluation" of government services as an important starting point for improving the satisfaction of the masses of enterprises, consolidates the closed-loop mechanism of "good and bad evaluation" evaluation, rectification, feedback, and return visits, regularly analyzes and judges the evaluation data, timely discovers the blockages and difficulties of the service, finds the entry point and focus point of improving the service, and enhances the experience and satisfaction of the enterprise masses. Since the launch of the "good and bad evaluations" in our region, a total of 1620263 evaluations have been received, and the praise rate of government services has reached 99.99%.
Reporter | Lu Xuejing
Correspondent | Shen Yuting
Edit | Pantene (Trainee)
Editor-in-charge | He Xiaoyan (Trainee)