What should owners do if they encounter "heating difficulties" during the heating season?

According to the Central Radio and Television Corporation's economic voice "Daily 315", the cold wave weather has struck, and the northern region of China has entered the heating season, and Changchun City, Jilin Province, has recently been heated. So far, many communities in Changchun City have been heating for nearly half a month, but there are also communities that have not yet been heated, and some owners are worried about "heating difficulties". A number of owners of the "Changchun Volkswagen Chunjiang Mingyue" community recently reported to the "Everyday 315" program group that Changchun City, Jilin Province, has begun to officially heat on October 15, but the "Changchun Volkswagen Chunjiang Mingyue" community where they live has not yet been heated.

Owner Ms. Liu told reporters that the owners have already handed over the heating fee to the property company and the developer, the first year of the heating fee of the commercial house should have been paid by the developer, but the developer has delayed paying the relevant fees to the heating company and handling the heating procedures, and the developer also said that the non-payment is due to the heating company's refusal to collect the heating fee. However, the heating company said that there is no heating because the developer has not yet signed a heating agreement with the heating company, so it does not have the heating conditions. The owners are worried about getting cold this winter.

Ms. Liu said: "Volkswagen Real Estate deceived us at the beginning, saying that the main road was broken, was being repaired, and could not open the bolt. We waited for a long time, and then we didn't have a letter, called the heating company, and the heating company said that without our heating information, we couldn't heat the heat. Later, we went through all parties to find out, to understand, only to know that Volkswagen Real Estate collected our money, did not pay, did not go through the formalities, resulting in the current inability to give 9-19 buildings of residents heating. The temperature had dropped below freezing a few days ago, and my parents lived at home in their 60s, and there was no heating, and the electric heater used every day. ”

The owners reported that they repeatedly sought out the developer Changchun Jiasheng Real Estate Development Co., Ltd. and the heating company Tongxin Heat Company to ask for explanations, but the two parties always prevaricated and could not solve the problem. And it is difficult to contact the developer, every time you have to contact through the property, the owners still do not know the developer's effective contact information.

The reporter verified the relevant issues with Changchun Jiasheng Real Estate Development Co., Ltd. yesterday. The reporter called the developer's contact number written on the contract held by the owners, but after the call, the other party said that the reporter made a mistake and refused to provide other contact information. After that, the reporter dialed the phone of the property company, and the staff replied: "I am going through the formalities." The leader told us that the owner replied when asked, and now the formalities are being done, and then the specifics are not clear. ”

However, the reporter verified from the Tongxin Heating Company that the heating procedures of buildings 9-19 in this community have not yet been handled. The staff said that the current cost has not been paid, and the heating area is not clear, so there is no heating.

Reporter: Chunjiang Mingyue Community has not yet been heated, I want to know what is the problem?

Staff: The money was not handed over to us. Not a user on our side, the program has not been done. We do not currently have a paid area of 9 to 19 buildings.

At present, the most worrying problem for owners is that as the temperature continues to drop, if there is no heating, the house may not be able to live and decorate normally, and it may also cause follow-up problems such as water pipes, floor heating pipes, freeze bursts, low temperature and cold caused by damage to facilities after indoor decoration. At present, the owners have reflected the heating problem of the community to the relevant management departments of the locality. "Everyday 315" will continue to pay attention to the progress of the event.

The heating season encounters "heating difficulties", what should the owners do? Qiu Ye, a lawyer at Beijing Chaoyang Law Firm, reminded: "In this case, the owner of Changchun Volkswagen Community has delivered the heating fee to the property company and the developer, and has fulfilled the obligation to pay the heating fee as the object of the heating service, so the developer who collects the heating company should pay the relevant fee to the heating company, and after the heating company receives the fee, it should provide heating services as agreed." Now, due to disputes between heating units and developers, owners who have already paid fees are unable to enjoy heating services. Then, the heating unit and the developer actually have certain problems, and the owner can consider claiming liability for breach of contract from the developer and claiming compensation for various losses caused by the inability to supply heat. At the same time, the owner can also reflect to the relevant competent departments, require coordination, heating is a people's livelihood project, the relevant departments should attach great importance to solving the actual problems of the owners as soon as possible. ”