The Shenzhen Municipal Bureau of Letters and Visits and the Shenzhen Vocational Institute jointly built a mass work education practice base

On the morning of October 29, the Shenzhen Municipal Bureau of Letters and Visits and shenzhen vocational and technical college signed the "Strategic Agreement on Mass Work Education Practice Base". In the future, the Shenzhen Vocational Institute will regularly select a number of outstanding graduates majoring in community management and service, use the graduation internship period to serve the party and mass service centers at all levels in the city, participate in the grass-roots mass appeal service work as an intern social worker, and fully apply the theoretical knowledge of social work learned in campus books to the level of social work in the field of petitioning, aiming to improve the quality of professional talent training in the field of petitioning, and at the same time provide a talent reserve guarantee for injecting fresh vitality into the city's mass appeal service work. Luo Zhiwei, member of the party group and second-level inspector of the Municipal Bureau of Letters and Visits, and Wang Hui, deputy secretary of the party committee of the Shenzhen Vocational Institute, signed a strategic agreement on behalf of both sides. Deputy Secretary-General of Shenzhen Municipal People's Government, He Yifei, Secretary of the Party Group and Director of the Municipal Bureau of Letters and Visits, and Xu Jianling, Deputy Secretary of the Party Committee and President of Shenzhen Vocational and Technical Trainees, witnessed the signing ceremony.

It was learned from the meeting that during the study and education of party history this year, in order to enhance the effectiveness of grass-roots social governance, meet the diversified demands of the masses, and promote the diversified solution of contradictions and disputes, the Shenzhen Municipal Bureau of Letters and Visits, under the guidance of "party building petitioning", deepened the reform of letters and visits, moved the "main front" of resolving contradictions and disputes to the "doorstep" of the masses, and fully introduced third-party forces such as social workers, psychology, and inspection commissioners to participate in the diversified solution of contradictions and disputes between grass-roots letters and visits by building a four-level mass appeal service platform of "district-street-community-mobile service site". Thus promoting the gradual formation of the "positive pyramid" petition pattern of "appeal services around, contradiction resolution at the source, and problem handling at the layer". Taking the Shenzhen Mass Appeal Service Party and Mass Service Center as an example, when the petitioners enter the hall, the first thing that catches their eyes is the petitioning social workers wearing "red vests", who usually station at the hall guidance desk, provide petitioning process services to the masses who come to visit, timely carry out emotional counseling for special petitioners, and provide various policy propaganda to petitioners with policy doubts, "a cup of hot tea, a smiley face, a greeting, a contact card, a one-stop service", a warm and thoughtful "human touch", It can enable many visiting people to quickly dissolve negative emotions in a short period of time.

It is worth mentioning that today's grass-roots mass appeal service sites have also been fully standardized against the standardization of the city's mass appeal service centers, and the site social workers can not only provide convenient services for community residents, but also play an important role in participating in the resolution of community family ethics, neighborhood contradictions and disputes. It is reported that 98% of the grass-roots petitioning matters can be mediated with the participation of social workers, so that the masses can "solve both things".

He Yifei said that the petitioning work is the mass work sent to the door, especially as the mass appeal service mechanism achieves full coverage in Shenzhen, and the grass-roots level especially needs to import a large number of professional talents who are good at doing mass work during the resolution of contradictions and disputes between petitioning and petitioning. The establishment of mass work education and internship bases in colleges and universities is an innovative exploration and attempt to cultivate diversified talents in the city's petitioning system, which will provide theoretical and practical support for the field of petitioning social work, and it is necessary to seize the cooperation opportunity of the "joint construction of government and school linkage", continuously cultivate professional social worker talents in the field of petitioning, give full play to the professional advantages of professional social workers in reflecting demands, eliminating worries and difficulties, coordinating interests, resolving contradictions, providing services, and standardizing behavior, serving petitioners through flexible means, and effectively channeling the emotions of petitioners Guide petitioners to reasonably reflect their demands, and then provide high-quality talents for the diversified, professional, and standardized development of the mass appeal service mechanism.

It is reported that next, the mass work education practice base will enhance students' practical training ability in the form of research on petitioning topics, inviting backbone cadres of petitioning business to carry out exchanges and discussions, and carrying out "party building petitioning" theme activities; through the establishment of a service platform for "consulting and educating people and serving the society", guiding students' social workers to care about people's livelihood and national policies and regulations, and through participating in listening to the demands of the masses at close range time and again, enhancing the sense of mission and responsibility of serving the people, and establishing the ideal and belief of "solving problems for the people".

[Reporter] Cui Xuan

【Source: Southern Plus Client】

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