In August this year, many consumers spent 1699 yuan to apply for an annual pass in the swimming pool of Changchun Huatian Hotel, which could be used less than 10 times, and the swimming pool was closed. To this end, everyone found the Huatian Hotel, but the other party said that the swimming pool is contracted externally, and it has nothing to do with the hotel, for this statement, consumers have some disapproval.
Changchun citizen Uncle He told reporters that from May to June this year, the swimming pool of Changchun Huatian Hotel launched an annual pass swimming and bathing activity, and many people spent 1699 yuan to apply for an annual pass. Uncle He is a swimming enthusiast, and according to his recollection, half a month after completing the annual pass, the venue was closed.
Consumer Uncle Ho:
After swimming less than ten times, about the end of July, I sent a notice saying that I would close for three days or five days, and then I came and pushed back.
consumer:
After the closure of the business, a few days off for a day or two, we also understand that it is normal to have some problems, and they will completely close the door in July.
Consumers said that for the closure of the swimming pool, there was no relevant staff to explain at that time, to the 24-hour customer service hotline marked on the annual card to call, no one connected, they had to find the staff of Huatian Hotel to inquire about the situation.
Huatian did not give us a reply at that time, (swimming pool) said that the contract went out, we did not receive the money, we did not accept this matter, is with the (contractor) lawsuit, we only know (swimming pool) is contracted.
Litigation is your business, at least you either let us spend, or give us a refund.
Consumer Ms. Wang:
We simply can't accept that when we buy it, we look at Huatian, and we can't buy it without you Huatian, right?
At the scene, the consumer provided the reporter with a receipt for the payment at that time, which was printed with the official seal named Jilin COSCO Bath Management Co., Ltd. According to consumers, the plaque on the plaque above said COSCO Huatian Bath, but somehow it was recently renamed.
So, what is the relationship between Jilin COSCO Bath Management Co., Ltd. and Huatian Hotel, and why is the swimming pool closed?
Mr. Zhang, Investment Manager of Huatian Hotel:
COSCO Bathing and Huatian are cooperatively operated, Huatian Hotel is to provide venues, and the other party is operation and management. This bathing project is September 8, 2021, due to the unqualified water quality led to the closure of business, bathing has been in breach of contract many times during the operation period, Huatian Bath and this online, are in Huatian Hotel without knowing the private sale of these contents.
reporter:
How many cards is sold, do we know?
The situation we have at present should be more than 900 sheets.
The staff of Huatian Hotel told reporters that the 1699 yuan annual card activity that consumers participated in was the private behavior of the partner, and since the hotel found that the cooperative company had breached the contract in May, it had issued a notification letter, but the fee paid by the consumer did not enter the hotel account.
What have you done for such a long time, and should you bear this regulatory responsibility?
Customers who want to return their cards, now I can't refund, why can't they return? Because this fee does not go into the hotel account. If the money is returned to the hotel account through the law, there is no problem in returning the card. But if this money is not recovered, we have taken the venue back, and after you come to consume, we will still perform your original card normally and use it normally.
What if you take the venue back, but you confiscate the money, what if they want to refund it?
At that time, I applied again, but today I definitely did not dare to reply, saying that this money can be returned to everyone.
The staff said that at present, the hotel cannot guarantee the opening time of the bathing and swimming pool, and the consumer's demand for refund cannot be satisfied at this stage, and it is necessary to wait for the trial of the relevant case before giving a specific answer to the consumer.