According to the relevant spirit of the "Notice of the Ministry of Commerce and Other 19 Units on Carrying Out the 2021 "Honesty and Business Publicity Month" Activities" and the "Notice of the Shanghai Municipal Commission of Commerce on Carrying Out the 2021 Shanghai "Honesty and Business Publicity Month" Activities", combined with the requirements of the service guarantee work of the fourth CIIE window, the Municipal Commission of Commerce and relevant departments carried out the "Integrity and Business Publicity Month" activities throughout the city and achieved certain results. On October 26, the Municipal Commission of Commerce held a press conference on the results of the "Integrity and Business Promotion Month". The Municipal Commission of Commerce, the Publicity Department of the Municipal Party Committee and other 19 departments and units, the district commerce departments, relevant industry associations and enterprise representatives of the list of "Excellent Cases of Honesty and Prosperity" and "The Most Beautiful Service Window" attended the meeting, and a number of mainstream media attended the meeting.
The first is to release the city's "Shanghai Shopping Integrity Index for Key Business Districts" in the first half of 2021. In order to promote the creation of the "Shanghai Shopping" brand, build an international consumption center city, and create a shopping environment that is honest and trustworthy and assured of consumption, the Municipal Commission of Commerce continues to carry out the evaluation of the "Shanghai Shopping" integrity index. In recent years, the integrity index of "Shanghai shopping" in the city's key business districts has "risen steadily", and this year it has been slightly fine-tuned compared with last year, and the overall integrity level of "Shanghai shopping" has been approved by consumers. The digital transformation of shanghai's business, the in-depth combination of offline and online retail, and the construction of the world's new product launch sites have promoted a new round of consumption upgrading. At the same time, the development of the "experience economy" has made the impact of the physical retail environment on the entire consumption process reach an unprecedented degree of importance.
The second is to release the list of "excellent cases of honesty and business development" in the city in 2021. In April this year, the city issued the "Notice on Carrying out the Work of Collecting and Selecting "Honest And Prosperous Business Cases" in Shanghai", officially launched the collection and selection of "Excellent Cases of Honest Business in Shanghai" in 2021, and after the implementation of on-site inspection and verification, the investigation and evaluation of the implementation effect of the project by a third party and the review of the expert group, and after credit review, 14 cases were finally selected from 56 cases to be selected as "Excellent Cases of Honest Business", involving more than 10 industries and fields such as foreign trade, department stores, households, and single cards, of which "Teyi' In the case of "Foreign Trade Information Treasure" - Operation Practice of Enterprise Credit Platform Based on Foreign Trade Big Data, Shanghai Teyi Information Technology Co., Ltd. built a "Foreign Trade Information Treasure" platform in response to the epidemic and provided high-quality credit consulting services for domestic import and export enterprises to open up the international market through business big data. In the case of "building a service, commodity, online credit system, and establishing a benchmark for high-end boutique department stores", Shanghai New World Daimaru Commercial Operation Co., Ltd. creates a service credit, commodity credit and online credit system based on the service concept of "etiquette first, customer first", so that customers can feel the comfortable experience of "Shanghai shopping". In the case of "2021 Single-purpose Prepaid Card 'Increase Credit and Promote Consumption' Activity", the Shanghai Single-Purpose Prepaid Card Association issued more than 3,000 credit nameplates to card issuers, increasing the publicity of credit information and improving the prepaid card operation and consumer credit environment.
The third is to release the list of the "most beautiful service windows" in the city's business field in 2021. In September this year, the Municipal Commission of Commerce cooperated with the Municipal Spiritual Civilization Office to carry out the selection of the "Most Beautiful Service Window" in the city's business field in 2021, and after the recommendation of the industry association and the discussion of relevant departments, 6 enterprises and institutions in the business fields such as catering, commercial retail, and e-commerce were finally selected as the "Most Beautiful Service Window". Among them, the Shanghai Yuexing Global Port service window launched heart-warming activities such as improving the happiness index of elderly consumers, infant nap heart-warming action, and setting up mother and baby love stations to make consumers happy. The service window of Lubo Lang Restaurant pioneered the "three special services" of special services, special services and special services in the Shanghai business community, among which "famous teachers enter the private room, stunts are performed on the spot" and "named and surnamed selection services, senior services have taste" and so on are particularly praised. Yike New Retail Mobile Food Truck Service Team Service Window is unimpeded, leaving the car on time at 5:00 every morning and welcoming customers at 7:00 every morning, adding a portable, rich and healthy new experience to the breakfast table of Shanghai citizens.
The fourth is to release a new version of the municipal single-purpose prepaid card collaborative supervision service platform. The single-purpose prepaid card collaborative supervision service platform was officially launched in 2019, and this year it was included in the pilot work of the municipal government's comprehensive supervision "one thing" reform. Through the revision, the platform relies on 30 data items of the big data center for information aggregation, further portraits of enterprises, continuous credit publicity and risk disclosure, improves the credit supervision process, and provides strong support for the supervision of the single-purpose prepaid card industry.
Finally, the Municipal Commission of Commerce requires all industries to sort out the good practices of "excellent cases of honest business development" and continuously optimize the consumption environment during the "May Five-Year Shopping Festival" and "Honest Business Publicity Month". It is necessary to promote industry credit supervision, taking single-purpose prepaid cards, domestic services and other industries as the starting point, and gradually promoting the application of credit supervision methods in other industries. Offline large-scale retail enterprises should actively implement the "7-day no reason return service commitment", and promote from key business circles and key industries to other fields, create a good atmosphere of integrity and business, promote the quality and expansion of consumption, let consumers buy with peace of mind, feel comfortable and intimate, let enterprises and businesses be full of innovative vitality and motivation, and consciously abide by market norms and business rules.
List of "2021 Shanghai Excellent Cases of Integrity and Prosperity"
serial number
Case name
Report and implement the unit
1
Establish a credit classification management system for merchants to improve the credit level of the home furnishing industry
Red Star Macalline Home Furnishing Group Co., Ltd
2
Teyi "foreign trade information treasure" - based on foreign trade big data enterprise credit platform operation practice
Shanghai Teyi Information Technology Co., Ltd
3
2021 single-purpose prepaid card "increase credit, promote consumption" activities
Shanghai Single Purpose Prepaid Card Association
4
Create a service, commodity, and online credit system, and establish a benchmark for high-end boutique department stores
Shanghai New World Daimaru Commercial Operation Co., Ltd
5
"Well-known at home and abroad Lei Yunshang, genuine three hundred years" - Lei Yunshang integrity management practice
Shanghai Lei Yun Shang Pharmaceutical West District Co., Ltd
6
"Shanghai shopping" market credit environment standardization construction practice
Shanghai Enterprise Competitiveness Research Center
7
Committed to providing the people with "delicious and peace of mind anytime, anywhere"
Shanghai Rosen Convenience Co., Ltd
8
Meihua foreign trade credit platform - to transform credit big data into business and wealth
Shanghai Meihua System Co., Ltd
9
Steel and silver BSC digital credit system to help the steel industry integrity construction
Shanghai Steel and Silver E-commerce Co., Ltd
10
Innovative practice of credit services in characteristic business districts in Jiading District
Shanghai Zhengxin Fangsheng Credit Evaluation Co., Ltd
11
Tiger-style "peace of mind" and "10,000 people supervision group" make consumers more worry-free and at ease
Shanghai Lantu Information Technology Co., Ltd
12
Integrity, the key to expanding the international market
Orient International Venture Co., Ltd
13
Create a credit evaluation and application system based on the rules of online chemical trading
Shanghai Chemical Trading Market Operation and Management Co., Ltd
14
Build a safety guarantee system for food enterprises and create an environment of industry integrity
One Food Er An (Shanghai) Technical Service Co., Ltd
List of "Most Beautiful Service Windows" in the business sector in 2021
Industry
Window opening
Shopping mall industry
Shanghai Yuexing Global Harbor Commercial Center Co., Ltd. "Global Harbor" brand
Catering and culinary industry
Shanghai Green Wave Corridor Restaurant "Green Wave Corridor" brand
Chain operation industry
Yike new retail mobile food truck service team
Department store commercial industry
Shanghai New World Daimaru Department Store Service Department
Crowne Plaza Shanghai Nanya Chinese Restaurant
West Tree Puffers Rainbow Sun Palace Store
Written by: Market Order Management Division
Editors: Zhang Hansen, Sun Qian