People's Daily Seoul, December 31 (Zhou Yubo, Cao Xiangyu) At the end of each year, the hot Korean restaurant physical stores have "fallen cold" this year, and the performance of many restaurants has dropped to the freezing point. "House leaks are partial to overnight rain", South Korea's most used takeaway application software "Takeaway Nation", on Christmas Eve there was a system paralysis of up to 4 hours, bringing huge inconvenience to users, but also causing serious economic losses to the merchants and takeaway riders who settled in.
The courier who is delivering food is photographed by Pei Qiji
The "nightmare" night of the restaurant industry
At about 6 p.m. on December 24, orders for South Korea's largest takeaway application "Takeaway Nation" soared, directly causing system paralysis. In the case of unresolved failures, the platform completely interrupted the takeaway service from 6:38 p.m., and it was not until around 10:30 p.m., that is, a full 4 hours later, that the order and delivery service returned to normal. Due to the system paralysis, the merchants stationed on the platform could not receive orders during the golden period of Christmas Eve, and they called the customer service center in anxiety and worry, but the customer service center has been in a busy state and cannot contact the relevant person in charge.
At present, the third wave of the epidemic in South Korea continues to spread, the number of people eating out has dropped sharply, and the catering business itself is sluggish. Coupled with the ban on gatherings of more than 5 people in the Korean metropolitan area, it is expected that many people will celebrate the festival at home at the end of this year. As a result, many restaurants hope to increase their turnover by relying on takeaway orders during the festive season, and on christmas and New Year's Day, a large number of ingredients are prepared for reserve. After the crash of the takeaway system on the evening of the 24th, due to the inability to repair in time, the platform technical team directly changed the order key in the application software to "in preparation", and a large number of users could not place orders, resulting in the merchants who settled in almost completely missed the peak period of orders, and suffered heavy losses.
A restaurant owner said angrily in an interview: "Affected by the new crown pneumonia epidemic, we can only barely make ends meet. The paralysis of the 'takeaway nation' system has brought unexpected losses. ”
On December 25, the "takeaway nation" explained that "Christmas Eve orders have increased dramatically, and due to technical problems, the server has failed, and the company has taken corresponding measures to prevent such incidents from happening again." In this regard, many users still expressed concern, "January 1 is also a statutory holiday in South Korea, takeaway orders will surge again, very worried about whether there will be a 'nightmare recurrence' at that time, I don't know if the takeaway platform can respond smoothly."
"Takeaway Nation" Formulates Compensation Plan Catering merchants express dissatisfaction
On the night of the system crash, many merchants stationed in the takeaway platform posted online that "because they could not receive takeaway orders, no one came to the store to eat, so they were forced to close at 7 p.m.", "The food to be delivered has been prepared, but because the takeaway system collapsed, it is impossible to contact the rider through the software", "Guests call to cancel the order, and the food that has been prepared can only be eaten by themselves".
On the 25th, the "takeaway nation" proposed a compensation plan to compensate the users, riders and merchants who settled on the platform who suffered losses. For users who have ordered food but have been cancelled by the system, the takeaway platform will issue a one-time coupon of 30,000 won (about 180 yuan) as compensation. Riders who fail to complete the takeaway mission will receive a cash compensation of 60,000 won (about 360 yuan). However, the compensation received by the merchants stationed on the takeaway platform is not satisfactory, limited to the compensation of "orders that have been placed but cancelled by customers" according to the order price, and the exemption of the takeaway intermediary fee (16.5% of the order price) for orders on the 25th. Therefore, the tenants reacted fiercely, saying that "the takeaway company prevented the user from placing orders, and the restaurant could not receive the takeaway order at all." Only compensating the 'ordered' part is to avoid the heavy and light and evade responsibility. What the takeaway platform should compensate for is the actual loss during the peak period", "In addition, in order to meet the peak of the holiday order, the ingredients in the restaurant are prepared two or three times more than usual, and now they are wasted, who will bear this loss?" ”
A japanese restaurant owner in Daegu City's South District said: "After opening at 5 p.m. on the 24th, I only received 3 orders, so the income on that day was only 40,000 won (about 240 yuan)." According to the compensation plan given by the takeaway platform, the restaurant can hardly get any actual compensation and can only bear all the losses by itself.
At present, in South Korea's takeaway software market, the market share of "takeaway nation" is 63%. During the epidemic, most restaurants rely on takeaway orders to survive, and whether the takeaway application software can operate smoothly largely determines the turnover of the settled merchants. The year-end holiday is approaching, and if there is another sharp increase in orders on takeaway platforms, whether the "nightmare" will repeat itself has become the biggest concern of many restaurant operators.
Source: People's Daily News
![Christmas Eve is coming safely as promised, may you give power every day to Holliday, the United States and the United Kingdom[fig]](data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACwAAAAAAQABAAACAkQBADs=)