Huaichuan Rural Commercial Bank: Heart-warming small things in ordinary posts

Henan Economic Daily reporter Liu Fengmei correspondent Li Huayou Xu Zixian

More than a month ago, an old grandfather pedaled a tricycle to the Danyang branch of the Huaichuan Rural Commercial Bank, entered the business hall and looked left and right, looking for a business window in a cramped and uneasy way. The lobby manager noticed the old man and came quickly to ask for help. The old man's surname is Ren, he took out his social security card and said: "I am 84 years old this year, I want to receive the old age subsidy, see this is the social security card of the credit union, you help me look at it, can I withdraw the money?"

When the counter staff handled the business, they found that the old age allowance may not be activated for certification, so it could not be withdrawn at the bank counter. In order to help the elderly to successfully authenticate, two staff members of Danyang Sub-branch accompanied them to the social security service window of the administrative service center next door to inquire about the certification procedure.

At this time, a new problem arose: according to the requirements of the certification procedure, Uncle Ren needed to return to his hometown of Shengwan Town for registration and certification, Shengwan Town is a famous remote mountainous area in Huaichuan, and the round trip needs to cross the river, and it is difficult to walk for many consecutive days, so that such an elderly person can return to handle business is really inconvenient; And the mobile phone used by the elderly is an elderly machine, which cannot be used for face recognition, and can only be certified for the first time by taking pictures of newspapers on the spot, and then the second certification can be successful after a month. Therefore, the staff took the initiative to take photos for the elderly, printed them out on the WeChat printer in the business hall, and helped the elderly to prepare the required certification materials one by one and communicate with the social security window.

Recently, Uncle Ren went to the Danyang branch again, hoping that the staff could do another favor - accompany him to the social security window of the administrative service center for secondary certification. Accompanied by the staff of the Rural Commercial Bank, the elderly successfully completed the certification procedures for the old age subsidy and successfully withdrew cash.

After thanking him for all, the old man boarded the bicycle and left. Seeing the back of Uncle Ren gradually disappearing, the staff smiled happily. This kind of "small thing", for the front-line staff, is just "running errands" and "taking some time", but for the elderly like Uncle Ren, who are old, inconvenient with their legs and feet, and unfamiliar with business, it is the same help as "timely rain".

All along, peasant businessmen have been deeply cultivating the three rural areas, taking root in the grass-roots level, closely integrating the practical activities of "I do practical things for the masses" with the work of inclusive finance, solving the "urgent difficulties and worries" on the front line, wholeheartedly "relieving small worries" and "helping small things" for the people, and turning the "worries" of the masses into "warm hearts". Scenes like helping Uncle Ren often occur at various business outlets, and no matter how far away, they have to run a journey; No matter how complicated the procedure is, it is necessary to solve things, not to seek "traces" outstanding, but to be worthy of the service heart of farmers and businessmen.