Recently, the "Code for Reassuring Consumption, Offline Shopping Without Reason Return Service" (DB3205/T 1024-2021), drafted by the Suzhou Municipal Consumer Rights and Interests Protection Committee, the Suzhou Gusu District Consumer Rights and Interests Protection Committee, and the Suzhou Municipal Institute of Quality and Standardization, was officially released by the Suzhou Municipal Market Supervision and Administration Bureau. This is the first municipal local standard for offline shopping without reason to return goods.
The standard formulates seven modules, including the basic principles of offline shopping without reason to return, the method of return, the return conditions, the return process, the personnel requirements, the institutional requirements, and the service evaluation and improvement. The standard focuses on the process and handling requirements of suzhou 'wisdom 315' no-reason return platform, and specifically clarifies the four basic requirements of "offline shopping online refund, local consumption off-site refund, government advance payment first refund, consumer dispute mediation refund", through the network platform, so that consumers are not restricted by the time domain, efficient and convenient return.
After the release of the standard, it fills the gap in this field in China and will effectively promote the further development of Suzhou's reassuring consumption environment.
Source: Suzhou News Network
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