Mr. Yi of Xiaoshan, Hangzhou, reflected that his car smoked on the highway, which frightened him, and after inspection, he found that the oil pan screws were gone, the oil leaked out, and he suspected that there was a problem with the maintenance of the 4S shop.
In December last year, Mr. Yi bought the K5 sedan at the Dongfeng Yueda Kia Hangzhou Delong 4S store, with a price of more than 198,000. In June, he came here to do routine maintenance, and on September 29, he drove back to his hometown in Jiangxi, and after driving on the highway for more than three hours, the problem appeared.
"The speed of the car could not be lifted, I found that the fault light was on, I pulled over, the whole car smoked, the engine smoked, the cabin smoked, I thought it was going to catch fire, and then we got out of the car, ran to the guardrail, and made a high-speed rescue call." ”
Mr. Yi said that because of the urgency of the situation, he did not have time to take pictures. The trailer dragged the car to a 4S store in Nanchang, Jiangxi Province, the other party did not deal with it, after contacting the Delong 4S store, the car was towed back to Hangzhou. After inspection, it was found that the oil pan screws of the car were missing, resulting in oil leakage.
Mr. Yi said that the maintenance project in June included engine cleaning and maintenance, equipment oil and refueling, etc., and he suspected that the repair master did not tighten the screws after maintenance.
"The 4S shop said that it may be a third party, he said that it was maintenance done in June, the interval was so long, there was no problem, he said that it may also be that someone framed me, saying that he ran to the bottom of my car to loosen the screws." ”
"This I just said that there may be, the third or fourth situation will occur, do maintenance, replace the oil screws must have moved, but I looked down, their own process is normal, it must be tight at the time, this time is too long, we can not determine how this thing is not, if the screw is not tightened, oil leakage, it must be gradually leaking, will not say a sudden leak, I also asked the customer, in the previous period of time and maintenance after this time, there is no oil leakage abnormality, According to the quality of the first-level maintenance warranty, it is far beyond the warranty time. ”
Manager Qiu said that according to the "Regulations on the Administration of Motor Vehicle Maintenance" issued by the Ministry of Transport, the quality assurance period for first-level maintenance is 2,000 kilometers or 10 days for vehicles.
Because Mr. Yi refused to inspect the repairs, they could not determine whether there was a problem with the engine, but when viewed from the outside, no burn marks were found. Mr. Yi previously proposed to return the car, but the two sides did not negotiate.
"Give me a new car, I pay the car depreciation fee, ask them to pay the car purchase tax, insurance premium." ”
"According to the normal depreciation fee, we also have to go through a professional assessment (how much money) and now it is impossible to determine, the insurance premium must be (he) paid, the purchase tax must be paid." ”
Mr. Yi said that the 4S shop had previously told him that the depreciation fee of the car was 25,000, and the new car purchase tax and insurance premium were 15,000, he did not accept, Manager Qiu said that he could ask the company to negotiate again, and Mr. Yi said that he would consider it again.