Xingdong Airport staff stick to their posts during the Spring Festival and stage a love story with true feelings

The arrival of the airport carries countless partings, reunions and reunions. Since the Spring Festival, in order to let every passenger go well, the staff of Nantong Xingdong International Airport have silently persevered and completed the arrival and delivery again and again.

Seeing others reunite themselves is happier

This year, Xie Yan, a post-90s Ankang girl, spent the Spring Festival at the check-in post. During this time, she checked in for nearly 400 passengers a day. Although busy, every smile, every greeting, made her feel happy and fulfilled.

Chinese New Year's Eve afternoon, the passenger Mr. Tian's family of six rushed to the airport to prepare to return to Shenzhen for the Chinese New Year. During the exchange, Xie Yan learned that this was the first time they had taken a plane. To this end, Xie Yan specially arranged a window seat so that they could enjoy the scenery outside the window. However, there are many good things, and Mr. Tian thinks that his 2-year-old daughter can not buy a ticket, which almost prevents their family from boarding smoothly.

After hurriedly handing over the work at hand, Xie Yan took Mr. Tian to the ticket counter to buy baby tickets for the first time. However, infant tickets cannot be sold on the spot on this flight and must be purchased at a designated ticketing platform. At this time, it is only 10 minutes before boarding, and if the ticket cannot be successfully purchased, Mr. Tian's family will not be able to reunite with their family on Chinese New Year's Eve night.

Xie Yan did not give up, she immediately helped to contact the airline customer service hotline, from uploading passenger documents, to communicating with customer service staff to book tickets, she did her best to help the whole process. At this time, the boarding time was getting closer and closer, and Mr. Tian was in a hurry, and the payment password was mistyped twice in a row. Xie Yan calmly reassured Mr. Tian and finally helped them catch the flight at the last minute.

Watching the passengers successfully board the plane, Xie Yan breathed a long sigh of relief. Recalling the events of that day, she said: "I miss my relatives every festive season, although I am also homesick, but it is happier to see others reunite." ”

Thousands of miles to track and retrieve passengers' lost luggage

A few days ago, Mr. Li, a young man from Guangxi, flew from Shenzhen to Nantong to talk about business. However, after getting off the plane, he did not get his checked luggage for a long time, and in a hurry, he found the airport staff to help inquire.

The baggage inquirer Cheng Xiang learned that Mr. Li was flying alone for the first time and the first time to handle self-service check-in procedures. Because he did not understand the process, after printing out the baggage slip on the self-service device, he mistakenly took the baggage slip as a voucher to collect the baggage and took it with him. After some explanation, Mr. Li suddenly realized that he was annoyed.

There is a lot of customer information in the luggage, and I lost such an important thing shortly after I stepped into work, what should I do? Just when Mr. Li was at a loss, Cheng Xiang dialed the Shenzhen Airport Shenzhen Airlines Li Inquiry Office to help inquire. Since it was during the Spring Festival, the number of luggage entering and leaving Shenzhen soared, and Mr. Li's two pieces of luggage were still not found after several telephone contacts.

At this time, Fan Zhe, who is experienced in work, speculated that since the baggage data was not entered into the sorting system, the two pieces should now be treated as "unowned baggage", and the most likely place to go is the Lost and Found Office of Shenzhen Airport. She immediately reconfirmed the baggage characteristics and contents with the passenger. Eventually, they got the news that the luggage was at the lost and found office. The next day, Mr. Li's luggage was finally lost and recovered.

Intimate service to help blind passengers travel smoothly

One day not long ago, a passenger with a guide stick came to the information counter of Nantong Airport but did not move forward.

The careful check-in officer Dong Wenyi learned through inquiry that the blind Mr. Zhang's ID card could not be found, and there were no relatives accompanying him, and he did not know what to do.

While comforting Mr. Zhang not to be in a hurry, Dong Wenyi helped him to the police office to apply for a temporary flight certificate. Subsequently, Xiao Dong took Mr. Zhang to the check-in counter and checked in for him. The intimate Xiao Dong also put a sticker of "warm attention" on Mr. Zhang's boarding pass, and took care of the staff of other positions to make proper arrangements for Mr. Zhang.

Mr. Zhang thanked Dong Wenyi one after another. Later, under the careful care of the customer service staff, Mr. Zhang went to the boarding gate and successfully embarked on the journey.

Dong Wenyi said that it is their job responsibility to let passengers feel the warm care of home in an unfamiliar environment and embark on a pleasant journey with peace of mind, which is their own work responsibility and a heavy responsibility.

Reporter Zhao Tong