Every day through the streets and alleys, every bus in the city is not only an important means of transportation for people, but also a beautiful landscape of the city, and a postcard to polish the urban civilization.
The wheels roll forward with time, and there are figures that show that last year, the city's buses safely traveled nearly 38 million kilometers.
New energy trams on the road.
Oil City Bus
Last year, it was safe to drive 31.75 million kilometers
On August 26, the reporter interviewed Liu Tianzhen, director of the Party and Mass Work Department of the Oil City Bus Company.
Director Liu said that "building a first-class modern bus enterprise in the industry and making citizens travel better" is the goal vision of the public transport people in Oil City, and "serving with sincerity and sincerity, loving passengers forever" is their service concept. Actively inheriting more than 40 years of experience in bus production service and operation management in the oilfield is not only their original intention, but also their mission.
Director Liu introduced that the figures in 2020 show that the Oil City Bus Company has a total of 42 operating lines, 692 operating vehicles, and 1282 employees.
In 2020, the Oil City bus will safely drive 31.75 million kilometers throughout the year.
These figures have changed by 2021, and Youcheng Bus has added 5 new lines, with 47 lines, replaced by 105 new energy trams, and issued 3,159 trains per day, running 87,000 kilometers, and transporting 127,000 passengers.
Create a star service
The public's praise is even more
Liu Jinjiang, director of the service quality supervision department of the Oil City Bus Company, also introduced a "change" in the interview. This change seems to be silent, but in fact it has already entered the hearts of the citizens.
For this interview, the reporter deliberately went to experience it. "Good morning and welcome ride!" Every time you board a bus of the Oil City Bus Company, such greetings can be heard in the reporter's ears. Passengers heard greetings from the drivers and passengers early in the morning and were sure to start the day in a good mood.
For this change, Liu Jinjiang smiled and said: "Passengers first heard a warm greeting when they got on the bus, which was not available before. In order to improve the quality of service, the company has carried out the creation of 'star service', evaluated star employees, everyone you chase me, strive to be a star employee, passengers feel the atmosphere is getting better and better. ”
It is understood that they advocate employees to "speak the first sentence well" in the carriage, further improve the quality and level of bus civilization and quality services, clarify the star service standards, fully mobilize the front-line employees to compete for "stars" and create "stars" awareness, promote "star services", and achieve the service goals of excellent bus order, high-quality service, beautiful environment, satisfaction of local enterprises, leaders, passengers, and employees, so as to better serve economic and social development and ensure the travel of people in oil cities.
In the past year, Oil City Bus has received 593 passenger praise calls, 27 pennants, and 41 praises by the media, and the punctuality rate, positive transportation rate and passenger satisfaction have reached a record high.
Introducing new technologies
The province is the first to promote a new model of cash register counting
The reporter also learned in the interview that as the business goal of oil city bus, the concept of science and technology leading the development of enterprises has played a major role.
The concept of using scientific and technological means to operate and manage public transportation has highlighted its powerful role.
Since June 2020, Daqing Youcheng Bus Ticketing Cashier Center has begun to replace the CPU card lock coin machine on the bus, install intelligent cash registers at the cash register, and introduce money counting terminals in the money counting center.
"We actively build safe buses, green buses, smart buses, quality buses and happy buses, and strive to create a new situation of stable, healthy and sustainable development of bus enterprises." In the interview, Liu Tianzhen said.
Clean up frequently, and bus people love cars like they love their eyes.
Traffic bus
The one-ticket bus system achieves full coverage
The same change also occurred in Daqing City Jiaotou Bus Company.
In the interview, Li Liya, director of the Corporate Culture Quality Service Department of Daqing Jiaotou Bus Company, told reporters that in 2020, Jiaotou Bus Company issued a total of 239,950 trains and safely operated 6,094,577 kilometers; By the end of July 2021, Jiaotou Bus Company has issued a total of 285,286 trains, operating 6,449,858,400 kilometers safely.
According to the data, due to the impact of the epidemic in 2020, the traffic bus company began to resume line operations on March 12 last year, with an average daily number of trains of about 50 times, and at the end of March, most of the lines began to gradually resume operation, with an average daily number of trains of about 500 times. The normal average daily train number in 2021 is about 1,000.
Minister Li introduced that on January 14, 2020, bus No. 32 began to extend some trains to Nongpu City; From January 10, 2020, the 7th Ring Bus will optimize the route direction; On April 8, 2020, The terminal of Line 806 was officially moved from Lijia Plaza to the bus terminal. Since July 14, 2020, the fare of 24 lines belonging to the Jiaotou Bus Company will implement the 2 yuan one vote system, and the 29 routes will implement the 1 yuan one vote system. On September 18, 2020, No. 302 and No. 1 were suspended; On November 1, 2020, the 805 road ticket system was reformed, from the 4 yuan multi-ticket system for the whole process to the 3 yuan one-vote system for the whole process. At the same time, the 811 Road, 812 Road and Ring Line Bus 6 were newly opened, and on November 3 of the same year, the direction of the 30 Road and 105 Route was optimized.
On January 14, 2021, the 1 route of the village bus was optimized; On January 15, 2021, the 102 road fare was reduced from the original segmented billing of 2 yuan to 1 yuan, and the whole fare was reduced from 3 yuan to 2 yuan a ticket system.
So far, the traffic and investment bus company has completed the reform of the bus ticketing system and achieved full coverage of the one-vote system for public transportation.
Bus people serve attentively and make buses more like the mobile homes of citizens.
Constantly improving
Provide better service
Actively fulfill their social responsibilities, bus people contribute their own strength.
In 2020, Jiaotong Bus dispatched 29 bus "special buses" to successfully complete the guarantee of the resumption of the college entrance examination, which was highly praised by the city's senior high school students and schools.
Minister Li told reporters that every time they receive a visiting call from passengers, they listen carefully to the demands and needs of passengers, and since this year, data surveys have shown that the proportion of complaints has decreased significantly.
In 2021, the company conducted psychological training for all drivers and carried out several psychological energy improvement workshops. Throughout the workshop, the drivers gained not only a pleasant mood, but also a little trick to deal with emotions.
Minister Li introduced that next, the traffic bus company will continue to improve the cultural quality and work skills of drivers, and provide convenient, fast, high-quality and efficient services for the people of the city.
Reporter Chen Jingyu The photo was provided by the interviewee