Coping strategies of medical humanistic care in hospital nursing

Cheng Yuxia, the Ninth Medical Center of the PLA General Hospital

Humanistic care is essential in hospital care to enhance the patient experience, facilitate recovery, and build a harmonious doctor-patient relationship. However, they are faced with challenges such as high work pressure of nursing staff, uneven humanistic quality, limitations of hospital management system, and diversified needs of patients. Coping strategies include strengthening the training and education of nursing staff, carrying out humanistic literacy training, strengthening professional education and encouraging self-learning; Optimize the hospital management system, establish an assessment mechanism, provide support and create an atmosphere; Pay attention to the individual needs of patients, evaluate and provide personalized services, and strengthen communication; Strengthen teamwork, build good health-care relationships, strengthen internal collaboration and encourage patient and family participation. Through these strategies, we can better realize the value of medical humanistic care in nursing work and contribute to the health and happiness of patients.

I. Introduction

In the modern medical system, hospital nursing is not only to take care of patients physiologically, but more importantly, to give patients medical humanistic care. Medical humanistic care emphasizes respecting the personality, dignity and rights of patients in the nursing process, paying attention to the psychological, emotional and social needs of patients, and providing patients with warm and intimate nursing services. However, in the actual hospital nursing work, medical humanistic care faces many challenges. Therefore, it is of great practical significance to explore the coping strategies of medical humanistic care in hospital nursing.

2. The importance of medical humanistic care in hospital nursing

(1) Improve patients' medical experience

Medical humanistic care can make patients feel respected and cared for, thereby improving the medical experience of patients. When patients are being cared for in the hospital, patients feel more comfortable and at ease if the caregivers are able to give them a warm smile, patient listening, and attentive care. This great experience not only contributes to the patient's recovery, but also enhances the patient's trust and satisfaction with the hospital.

(2) Promote the recovery of patients

Medical humanistic care has a positive impact on the recovery of patients. Studies have shown that the psychological state and emotions of patients play an important role in the treatment and rehabilitation of the disease. When patients feel cared for and supported by caregivers, their psychological stress will be reduced and their emotions will be more stable, which will help improve patients' immunity and treatment compliance, and promote patients' recovery.

(3) Build a harmonious doctor-patient relationship

Medical humanistic care is an important foundation for building a harmonious doctor-patient relationship. In the process of nursing, nursing staff can understand the needs and expectations of patients through communication and exchange with patients, and solve patients' problems and difficulties in a timely manner, which can enhance patients' trust and understanding of nursing staff. At the same time, the humanistic care of nursing staff can also make patients feel the care and warmth of the hospital, reduce the occurrence of doctor-patient conflicts and disputes, and build a harmonious doctor-patient relationship.

3. Challenges faced by medical humanistic care in hospital nursing

(1) Nursing staff work under great pressure

Nursing work is characterized by high intensity, high risk, and high responsibility. Caregivers are required to work long hours and take care of numerous patients, which puts them under tremendous pressure at work. In this case, it may be difficult for nursing staff to have enough time and energy to pay attention to the psychological needs and emotional changes of patients, which will affect the implementation of medical humanistic care.

(2) The humanistic quality of nursing staff is uneven

Different nursing staff have differences in educational background, work experience, and personal qualities, which leads to their uneven humanistic qualities. Some caregivers may lack effective communication skills and empathy to build a good relationship with their patients; Other caregivers may not be sensitive enough to care and support the patient's needs.

(3) Restrictions on the hospital management system

The management system of hospitals often pays more attention to medical technology and economic benefits, and does not pay enough attention to medical humanistic care. For example, hospitals may not provide adequate training and support for nursing staff to improve their human literacy; The performance appraisal system of hospitals may place too much emphasis on work efficiency and medical quality, and ignore the importance of humanistic care.

(4) Diversification and individualization of patients' needs

With the development of society and the improvement of people's living standards, patients' needs for nursing services are becoming more and more diverse and personalized. Different patients may have different psychological, emotional and social needs, which brings certain difficulties to the implementation of medical humanistic care for nursing staff. For example, some patients may need more psychological support and comfort, while others may need more social resources and assistance.

4. Coping strategies of medical humanistic care in hospital nursing

(1) Strengthen the training and education of nursing staff

1. Carry out humanistic literacy training

   Hospitals should regularly organize nursing staff to participate in humanistic literacy training to improve their communication skills, empathy and professional ethics. The training can include knowledge of psychology, sociology, ethics, etc., as well as skills on how to communicate effectively with patients, and how to provide psychological support and comfort to patients.

2. Strengthen the education of the nursing profession

   In the nursing professional education, the proportion of humanities courses should be increased to cultivate students' awareness and ability of humanistic care. For example, courses such as nursing ethics, nursing psychology, and nursing sociology can be offered to enable students to understand the importance and methods of humanistic care in nursing work.

3. Caregivers are encouraged to learn on their own

   Nursing staff should take the initiative to learn humanities knowledge and improve their own humanistic literacy. You can continue to enrich your knowledge and experience and improve your humanistic care ability by reading books, participating in academic lectures, online learning, etc.

(2) Optimize the hospital management system

1. Establish a humanistic care assessment mechanism

   Hospitals should establish a humanistic care evaluation mechanism, and incorporate the humanistic care performance of nursing staff into the performance appraisal system. The assessment content can include the communication between the nursing staff and the patient, the psychological support and comfort of the patient, and the patient's satisfaction. Through the establishment of the assessment mechanism, nursing staff are encouraged to actively implement medical humanistic care.

2. Provide humanistic care support

   Hospitals should provide humanistic care support for nursing staff, such as setting up psychological counseling rooms and providing psychological counseling services, to help nursing staff relieve work pressure and improve their mental health. At the same time, the hospital can also organize various cultural activities and team building activities to enhance the cohesion and sense of belonging of nursing staff.

3. Create an atmosphere of humanistic care

   Hospitals should create an atmosphere of humanistic care, so that nursing staff can feel the importance of humanistic care in their work. The concept and methods of humanistic care can be publicized by posting posters, playing promotional videos, and holding humanistic care theme activities, so as to improve the awareness of humanistic care of all medical staff.

(3) Pay attention to the individual needs of patients

1. Conduct patient needs assessments

   Caregivers should carry out patient needs assessment during the nursing process to understand the patient's psychological, emotional, and social needs. Through communicating with patients, observing patients' behaviors and expressions, and reviewing patients' medical records, we can understand patients' needs and expectations, and provide a basis for the implementation of personalized care services.

2. Provide personalized care

   Based on the results of the patient's needs assessment, the caregiver should provide personalized care to the patient. For example, for patients who need psychological support and comfort, caregivers can give more care and companionship; For patients who need social resources and help, caregivers can contact social agencies and volunteers to provide corresponding assistance to patients.

3. Strengthen communication and communication with patients

   Nursing staff should strengthen communication and exchanges with patients, understand patients' feelings and needs, and solve patients' problems and difficulties in a timely manner. In communication and exchange, nursing staff should use easy-to-understand language, respect patients' opinions and choices, and make patients feel respected and cared for.

(4) Strengthen teamwork

1. Establish a good relationship between doctors and nurses

   Caregivers should establish a good working relationship with doctors to provide quality medical care to patients. In the process of nursing, nursing staff should timely feedback to the doctor on the changes and needs of the patient's condition, and assist the doctor in formulating treatment plans and care plans. At the same time, doctors should also respect the opinions and suggestions of nursing staff and work together for the patient's recovery.

2. Enhance collaboration within the care team

   Collaboration within the care team should be strengthened to provide comprehensive care to patients. Nursing staff should support and cooperate with each other to solve problems and difficulties in nursing work. For example, when nursing is busy, caregivers can help each other and complete nursing tasks together; In the case of difficult cases, the nursing staff can discuss together and develop the best care plan.

3. Encourage patients and families to participate in care

   Caregivers should encourage patients and families to participate in the care process and work together for the patient's recovery. Health education activities and patient and family symposia can be organized to let patients and their families understand the importance and methods of nursing work, and improve their self-care ability and participation.

V. Conclusions

Medical humanistic care is an important part of hospital nursing, which is of great significance to improve patients' medical experience, promote patients' recovery and build a harmonious doctor-patient relationship. However, in the actual hospital nursing work, medical humanistic care faces many challenges. In order to meet these challenges, nursing staff should strengthen training and education to improve their own humanistic qualities; Hospitals should optimize the management system and provide humanistic care support; Nursing staff should pay attention to the individual needs of patients and provide personalized nursing services; At the same time, caregivers should also strengthen teamwork to provide quality care to patients. Only in this way can we truly realize the value of medical humanistic care in hospital nursing work and make greater contributions to the health and happiness of patients.