During the National Day, Dunhuang ushered in the peak of tourism, in order to create a more assured and comfortable consumption environment, Dunhuang Municipal Market Supervision and Administration Bureau and Dunhuang Cultural Tourism Group set up a "consumer rights protection service desk" in Dunhuang Night Market, placing fair scales, convenient for consumers to consult, complain, report, timely and quickly deal with disputes for tourists, so that "problems do not go out of the market", for the majority of consumers to create a safe, secure and comfortable consumption environment.
In view of the travel photography market with a large number of complaints, food safety and catering prices that are prone to public opinion hotspots, the Dunhuang Municipal Market Supervision and Administration Bureau led the establishment of three special inspection teams to conduct centralized inspections. With the supervision mode of holding training, interviews, and warning meetings + patrol inspections, we will seriously deal with illegal business behaviors. In addition to the normal duty on duty, from October 2nd to October 5th, all cadres went to work normally, carried out 12315 duty and public opinion monitoring and disposal around the clock, established a rapid response and handling mechanism for 12345 and 12315 consumer rights protection, and quickly verified and disposed of consumer complaints and reports, quickly disposed of 12 public opinions in accordance with the law, and promptly disposed of 194 complaints and reports, effectively protecting the legitimate rights and interests of consumers.
Law enforcement personnel organize business operators to hold training interviews and warning meetings
Law enforcement officers conduct on-site investigations and handle complaints and reports
Law enforcement officers inspect the travel photography market
Law enforcement officials carry out inspections on price announcements
In addition, the safety of special equipment such as amusement facilities, passenger ropeways, off-highway tourist sightseeing vehicles and elevators used in densely populated places in the scenic spots of Mingsha Mountain Crescent Spring Scenic Area shall be supervised. Focusing on important industrial products such as gas appliances, fire-fighting products, fireworks and electric bicycles, we will comprehensively investigate and rectify potential quality and safety risks. Combined with the consumption characteristics of the tourism market, strengthen the dynamic monitoring of prices in key areas such as hotels and accommodations, urge operators to clearly mark prices and set reasonable prices, and severely crack down on price fraud and other violations of laws and regulations in accordance with the law. The Dunhuang Municipal Market Supervision Bureau also cooperated with relevant departments to carry out joint inspections during the National Day holiday to strictly regulate all kinds of market operations.
Law enforcement officers inspect the quality and safety of food
Law enforcement personnel carry out inspections on the safety of drugs and medical devices
Law enforcement officers inspect the quality and safety of products
Law enforcement officers carry out inspections on the safety of special equipment
Law enforcement officers inspect measuring instruments
Up to now, the Dunhuang Municipal Administration for Market Supervision has dispatched a total of 841 people to inspect and enforce the law, inspected more than 400 food, drug, special equipment, and travel photography business units, provided more than 200 consumer consultation and rights protection services for tourists and citizens "face-to-face", cleaned up and standardized 164 mobile food stalls in the Crescent Spring Scenic Area of Mingsha Mountain, issued 10 correction notices, issued 3 administrative punishment warnings on the spot, investigated and dealt with 16 illegal clues, and urged 23 immediate rectification problems. Released the first phase of consumer complaint information publicity in the travel photography industry, the second phase of the red and black list of food business units, and the first phase of typical food safety cases during the National Day holiday. Organize business households to conduct training interviews and admonishment 7 times, with more than 300 participants. During the National Day holiday, the market order in Dunhuang remained safe and stable.
Editor: Wen Cuiping
Editor in charge: Qiu Liang
Producer: Li Guohui