On October 4, in Xi'an City, Shaanxi Province, many netizens posted videos saying that they went to visit the Terracotta Warriors and Horses of Qin Shi Huang with a travel agency, but found that the tickets were not successfully purchased, resulting in a large number of tourists being stranded.
The video shows that at the entrance of the Mausoleum Museum of the First Emperor of Qin, a large number of tourists did not enter. In the video, some netizens said that the entire group of tourists did not enter the Mausoleum Museum of Qin Shi Huang that day, and the travel agency was only willing to pay 120 yuan for the fare.
According to the live broadcast of Jingshi, the reporter contacted one of the netizens who posted the video, the netizen said that during the eleventh day, she traveled to Xi'an City, Shaanxi Province, and was ready to order tickets for the Mausoleum Museum of Qin Shi Huang through the Terracotta Warriors and Horses ticketing online, and the platform showed that the tickets had been sold out from October 3 to 5. So she signed up for a one-day tour of Xi'an on October 4 from Xi'an Xunqin International Travel Service Co., Ltd. through the Internet, which included a visit to the Terracotta Warriors and Horses of Qin Shi Huang.
At two o'clock in the afternoon of October 4th, the travel agency arranged for tourists to visit other projects and took tourists to the Mausoleum Museum of Qin Shi Huangdi. The netizen found that he couldn't find his ticket purchase record online at the Terracotta Warriors ticketing, so he asked the tour guide, but the other party said that at more than five o'clock in the afternoon, there would be a special group ticket distribution. However, until more than eight o'clock in the evening of the same day, the entire group of tourists did not enter the Mausoleum Museum of the First Emperor of Qin.
For this reason, the tourists demanded compensation, but the travel agency was only willing to refund 120 yuan, so the tourists called the police. The netizen said: "The real reason is that they didn't buy tickets for us, and we waited from more than 2 o'clock in the afternoon to 12 o'clock in the evening, and we were completely deceived." ”
On October 5, the staff of Xi'an Xunqin International Travel Service Co., Ltd. told reporters that at 5 o'clock in the afternoon, the Mausoleum Museum of the First Emperor of Qin will issue some tickets, and they are ready to buy these tickets and take tourists in to visit. However, at more than 5 o'clock in the afternoon of the same day, the Mausoleum Museum of Qin Shi Huang did not issue tickets, which caused a large number of tourists from travel agencies to be unable to enter. The staff member said that at present, the relevant departments have intervened, and their travel agency has compensated the tourists in accordance with the relevant requirements.
On October 5, the staff of the Mausoleum Museum of Qin Shi Huang told reporters that during the National Day holiday, all their tickets were booked through the official website. "The tickets from the travel agency are also grabbed from the museum's official website, and the online museum does not have tickets, so the travel agency can't give you a ticket at all."
The staff also reminded tourists that if they sign up to visit the Mausoleum Museum of the First Qin Emperor through a travel agency, they must check whether the travel agency has successfully purchased tickets online for tourists in advance. "If no tickets are issued, there may be a situation of spoofing on the part of the travel agency."
According to Dahe Daily, on the morning of the 5th, the reporter contacted the Mausoleum Museum of the First Emperor of Qin, and the staff responded that they only released tickets on the official website, and the museum did not cooperate with a third party. The WeChat official account of the Mausoleum Museum of the First Qin Emperor issued a document on October 4 saying that the tickets from the 4th to the 6th have been sold out, and at the same time said that the ticketing channels have and only the official ticketing website and WeChat public account, and the museum has never authorized any third-party institutions or individuals to book and sell tickets, and the audience and friends are requested to choose official channels to buy tickets.
On October 5, staff from the Shaanxi Provincial Department of Culture and Tourism told reporters that on the evening of October 4, they received complaints that a large number of tourists were stranded at the entrance of the Mausoleum Museum of Qin Shi Huangdi, and they rushed to the scene together with the Xi'an Municipal Government and the staff of the Xi'an Municipal Bureau of Culture and Tourism. Through the investigation, it was found that some tourists will refund the tickets after booking tickets for the Mausoleum Museum of the First Emperor of Qin online, and the Mausoleum Museum of the First Emperor of Qin will also sell these refunded tickets for a second time. However, some travel agencies did not grab tickets in advance when signing contracts with tourists, and there were very few tourists who refunded tickets on the same day, resulting in travel agencies not being able to buy tickets on the spot. "Travel agents may have taken advantage of this situation to mislead tourists, and they should be deceiving tourists."
The staff said that a large number of tourists were stranded, which caused inconvenience to the tourists, and they apologized to the tourists. At the same time, it is also hoped that citizens will call 12345 to complain, and they will interview the relevant travel agency and follow up on the travel agency in accordance with relevant laws and regulations.