With the construction and improvement of the convenience service circle in a quarter of an hour, many people often go downstairs to do such a small matter of people's livelihood as buying vegetables. However, in Dongzhou Homestead, because there are no convenience stores around the community, the elderly here can say that every time they go out to buy vegetables, it can be said that every time they take an "expedition" - take 10 bus stops one way, they can come to a comprehensive supermarket.
Recently, the 12345 hotline has received complaints reflecting the convenience problems, and the complaint population is mainly empty nests and elderly people. The reporter's investigation found that some old communities still have problems such as the lack of convenience stores or incomplete functions, and some new communities have not been able to introduce convenience service facilities in time.
The old man took the 10-stop bus "expedition" to buy vegetables
Near beiyuan station of metro line 13, there is the Huamao Tiandi business circle, and in the morning and night, there are many elderly people who come to the supermarket in the business district to shop. On the afternoon of October 17, when the reporter visited the scene, he saw that some elderly people were pulling two small vegetable carts, and some were pushing a shopping cart with two old people, and the goods inside were too many to be stuffed. Go forward to inquire, they are helpless: there is no large comprehensive supermarket near home, the colder the day, the less toss, simply come out once to buy more.
Supermarkets are far away, and residents have to buy a lot of things at a time.
Ms. Zhang had just come out of the supermarket, and the small vegetable cart was stuffed with fish, meat, eggs and milk, and there were still two large stacks of paper paper that did not know where to put it. Ms. Zhang is 67 years old this year, her family lives in Dongzhou Homestead Community, Chaoyang District, the reason why she is so hard is because there is no large comprehensive supermarket near her home, the most recent is Huamao Tiandi. Usually her children are busy at work, she does not want to burden them, helpless supermarket is far away, so every time you come, you basically have to buy enough daily necessities for a week. "When the weather is warm, it is acceptable to go out a few more times, and now that it is almost winter, it is better to run as little as possible."
How far is the Huamao Tiandi business circle to Dongzhou Jiayuan Community? The reporter saw that most of the elderly who lived in Dongzhou Homestead went to the No. 864 bus stop near the business circle. The stop sign shows that the bus line has a total of 10 stops, and the business district and the community are exactly the starting and ending stations. The reporter also drove to the community, and saw that the proportion of the elderly in the community was really not low, and many of them came to Beijing to help their children take care of their children. They said that the shopping outlets around the community are too scattered, and there are few buses, and they either go to Huamao Tiandi or go to the Wangjing area, "only these two places can be directly accessed by bus." ”
Are the so-called convenience points really convenient for the people?
The 12345 hotline recently received complaints from many residents of Dongzhou Homestead Community who reported shopping difficulties. When combing through the relevant situation, the reporter found that the community property rights unit replied to the problem complaints one by one, but many replies mentioned that "the caller's reflection of the situation is not true". According to the reply of the property rights unit, the central square of the community once opened a convenience supermarket, and after the operation was withdrawn by the end of 2020, the property rights unit negotiated with the community neighborhood committee to re-introduce the 80-square-meter small supermarket to solve the daily shopping needs of residents; at the same time, a small supermarket with complete goods was opened in a number of residential buildings; in order to meet the daily grocery shopping needs of residents, a vegetable market was added outside the south gate of the community.
Since there are so many guarantees, residents still frequently complain, are they picking bones in eggs? Following the pace of residents, the reporter visited these convenience points one by one.
First of all, in the central square of the community, the reporter saw a row of houses, with an iron plate on the wall, marking its nature as a supporting building of the community, but most of the doors are idle, and the remaining open place is what the property rights unit calls "80 square meters of small supermarket". Entering the supermarket, I saw two rows of shelves in the house with goods sparsely arranged, and a small number of goods piled on the ground. Among these goods, there are not many types for residents to choose from, for example, the types of drinks are not as many as ordinary commissaries, and the brands of condiments are even fewer, and there is almost nothing to pick. "Are there frozen dumplings?" The reporter asked, and the salesman replied that there is not even a freezer here, and it is impossible to enter the frozen food.
The conditions of the dongzhou homestead outside the south gate of the vegetable market are very simple.
At this time, an old man walked into the store trembling and wanted to buy a light bulb, and the salesman replied very simply: "No." In the afternoon, very few customers came to the small shop to buy things, and almost all of them received a "no" reply.
Then, the reporter went to the small supermarkets in the residential building, and the residents said that these small supermarkets are not easy to find, and the scale is not large, "it is a small commissary." Just entering the corridor, the "difficult to find" statement has been confirmed, and even the door of the resident next to the small supermarket is posted with a note saying "This is not a supermarket", which shows that many people knock on the wrong door.
Finally, residents took reporters to visit the vegetable market outside the south gate of the community. Many residents of this market are not satisfied, the main problem is that the conditions are simple. The reporter noticed that the vegetable market was built on a wasteland outside the south gate of the community, and there were a total of 3 tents standing next to the tall wild grass, and to walk to these tents, they had to go through a dirt road covered with small stones.
The day of the visit was a windy day, if the mask is not worn strictly, I am afraid that I will have to eat a mouthful of soil. When I looked at the tent, I couldn't help but feel a little sad, the smallest tent was already crumbling, and the salesman somehow found a few broken mattresses standing next to the tent to block the wind. Residents sighed and said, "The conditions are so rudimentary, it would be even worse if it rained." ”
The idle bottom business of the community is expected to be opened by the end of the year
Is there no room for a convenient complex in the Dongzhou Homestead Community? The reporter noticed that there is a large row of bottom merchants under a residential building on the street side of the community, and the area that can be used by these houses is more than thousands of square meters, and all of them are currently idle. Through the glass door, you can see that the dust in the house has accumulated a thick layer. Residents said that if the place in front of the house can be used well, why should the elderly shop and run east and west, rather than seeking near and far?
Putting idle commercial buildings into use as soon as possible has become the biggest hope of Dongzhou Homestead residents.
In the replies of multiple departments such as territorial streets and property rights units, this idle bottom merchant was also mentioned, which mentioned that "the purpose of these houses is supporting /other commercial services, with a construction area of 2424.28 square meters." Because some residents have put forward relevant demands, the relevant units attach great importance to it, the work is now undergoing preliminary preparations for investment promotion, and the rent assessment of supporting businesses has been completed, and the leasing plan has been reported to the relevant units at the higher level for approval, but the preliminary work is estimated to take a lot of time. ”
The reporter also noted that the earliest time for the above reply was in April this year, and seeing that half a year has passed, has there been new progress in the work?
On the morning of October 22, the reporter contacted the regional office of Cui Gezhuang. The staff said that the problem of the lack of convenience stores in the Dongzhou Homestead Community has been paying attention to, and over the years it has helped coordinate through various methods, hoping to help residents solve their living problems, "The delay in the use of commercial facilities is related to the internal reasons of the property rights unit, and we are also very anxious." The issue has been promoted by all parties, and there has been some progress. ”
Subsequently, the reporter learned from the property of the community that at present, some merchants who are ready to settle in have entered the stage of decoration and reporting, including merchants operating supermarkets and vegetable shops. The staff said that it may take 2 to 3 months from the filing to the final use, and it is expected to be officially settled at the end of this year.
extend
The convenience facilities in the new community have not kept up
Combing the 12345 hotline similar complaints reporter found that the convenience complex is too far away or the convenience facilities are scattered is not the "exclusive disease" of the old community, and the problems of some newly built communities are more obvious.
In May this year, shijingshan district yuanyang wuli spring and autumn community began to move in, the joy of housewarming did not last long, everyone found a big problem - the community around even supermarkets, pharmacies, barbershops can not be found. "Some people come back from work to buy things near their units, and some people drive out shopping on weekends, but what about the elderly whose children are not around?" Resident Ms. Liu is worried.
The reporter noted that the surrounding area of the community not only lacks convenient facilities, even public transportation is not very convenient, the subway station is far away, and the bus that is relatively close to the community is only 597. Residents say that this bus is now the only one that can provide convenience for the elderly to go out and buy things.
Mr. Zhang, a resident, said that if he usually just buys some food, he will take the No. 597 bus and take 2 stops to the gun factory community, where there is a small supermarket, if you purchase other daily necessities, you need to go to a large comprehensive supermarket, it is far away.
Speaking of large comprehensive supermarkets, the most mentioned by residents is Yonghui Supermarket. The reporter inquired about the road map and saw that the nearest Yonghui supermarket to the Yuanyang Wuli Chunqiu Community is located in the Xilongduo New International Shopping Center, and it is still inseparable from the 597 bus to go there, but compared with going to the Gunchang Community to buy vegetables, the distance has changed from 2 stations to 14 stations.
"We have also received feedback from residents, the problem is really quite tricky, now let alone the convenience store, we don't know where the neighborhood committee house in this new community is." The staff of Wulituo Street in the territory told reporters that at present, the street office attaches great importance to the problems reflected by residents, and the next step is to collect residents' opinions and suggestions as soon as possible through residents' deliberations and other forms. Through "whistle-blowing check-in" and other ways, coordinate relevant departments and developers in the community to jointly solve this problem.
Ideas
These emergency measures can help the elderly to save the emergency
According to the requirements of the "Beijing Three-year Action Plan for the Construction and Upgrading of Convenience Stores", in addition to basic services such as vegetable retail and convenience stores (community supermarkets), the convenience services around the community should also include basic convenient commercial functions such as breakfast, housekeeping services, beauty salons, washing and dyeing, express delivery, and convenient maintenance. Some communities to achieve the above requirements, I am afraid it will still take a while, then, at this stage, is there some good way to help the elderly to save the emergency?
Emergency (1): Street coordination vegetable through train
In the visit and investigation, the situation in the second district of Double Elm Tree Nanli in Haidian District is relatively special. Some residents have reported that there are elderly people living alone in the family, and it is inconvenient to go out to shop at a long distance, especially when the weather is getting colder, and they hope to buy vegetables downstairs.
When the reporter visited, he found that there are not many large comprehensive supermarkets around the second district of Double Elms Nanli, and the straight-line distance between the community and Wumart supermarket is only 500 meters, and it is also very close to the supermarket. But for the elderly who are not dexterous in their legs and feet, the difficult to climb overpass and the intersection of lenovo Bridge with complicated road conditions are still prohibitive. Some residents mentioned that there are vegetable through trains in the community, but only on Tuesday and Saturday mornings, "Considering the particularity of winter, can the vegetable through trains increase the frequency?" ”
Guo Congli, head of the Citizen Activity Center of Beixiaguan Street, told reporters that because the appeal was sent to the street as an anonymous document and did not leave contact information, the street now does not know how to contact the residents who specifically reflect the problem. Here, I also hope to inform residents through media publicity that the two courtyards of the South Of the Twin Elms are divided into east and west courtyards, and the vegetable through train in the middle courtyard is tuesday and Saturday, and the west courtyard is on Wednesday, Friday and Sunday. The two yards are very close, and residents can flexibly adjust the time to buy vegetables.
Guo Congli mentioned that there were once 3 small faces in the Double Elms Nanli Community for selling vegetables, and they were evacuated as early as the "open the wall and punch holes" governance action. In order to meet the needs of residents to buy vegetables, the local streets reported to the District Bureau of Commerce according to the management method of vegetable through trains, and contacted vegetable distribution enterprises to solve this problem.
It can be seen that in the community where there is currently a lack of convenience food shops, the local streets coordinate vegetable through trains according to the needs of residents, which is an emergency solution.
Emergency response (2): Make full use of the community WeChat group
In addition, during the new crown pneumonia epidemic in 2020, many communities have established WeChat groups in order to facilitate residents to buy vegetables and shop without leaving their homes, and the elderly who will not use WeChat have also left contact numbers for the community, and community workers, volunteers, and party members have formed a service team to deliver to their doors. To this day, many residents still have these WeChat groups on their mobile phones.
Communities that are difficult to quickly improve convenience facilities in the short term can make full use of these WeChat groups and other contact information, count the shopping needs of residents, and then coordinate the distribution unit according to these needs, which can make the delivery enterprises targeted and effectively save costs.
Emergency (3): Contact the supermarket to coordinate the commuter car
In addition, the number of shopping residents can be counted in advance, and then, by contacting a relatively close large comprehensive supermarket, by coordinating the way of direct commuter cars, the elderly can also suffer less from boat and car fatigue in the cold winter.