This "standard" allows tourists to eat seafood → in Sanya with confidence

Sanya's seafood catering industry receives 22 million consumers every year, with an annual output value of more than 5 billion yuan. After years of rectification by the Sanya Municipal Government, various functional departments and industry associations, the image of the seafood catering market has improved year by year, but there are still cases of violations of laws and regulations every year, coupled with the fact that consumers across the country do not know enough about the rectification results of the Sanya seafood catering market in recent years, they still feel that there are phenomena such as cheating customers in the Sanya seafood catering industry.

In view of this, the Sanya Municipal Bureau of Tourism and Culture takes the opportunity of the national action to improve the quality of international tourism services, fully mobilizes and gives full play to the industry main role of the Sanya Tourism Industry Association Federation and the Sanya Seafood Catering Association, and collects and refines the high-quality service elements in seafood catering on the basis of the study of the existing four provincial standards of the seafood catering industry in Sanya, and formulates the "Sanya Seafood Catering Industry High-quality Service Restaurant Standards" (hereinafter referred to as the "Standards").

Service standards in the seafood catering industry improve service quality

The Standards make it clear that consumer complaints are handled overnight. Consumers are not satisfied with the consumption in the store, they can complain to the Sanya 12345 government service hotline, etc., the staff of the relevant departments need to arrive at the scene within 30 minutes, after the functional departments investigate and determine the responsibility, the two sides sign and approve on the inquiry record, and the catering enterprise can make on-site compensation.

The "Standard" requires that the restaurant set up an LCD screen in the seafood pool and announce the maximum price of conventional seafood every day, so that the price is more transparent and tourists can rest assured of consumption. Make warm tips for seafood consumption in the seafood pond area, describe the characteristics of key seafood ingredients and seasonal characteristics, and remind consumers to order food with confidence. Use the Internet of Things electronic scale, integrity basket, to achieve full weight.

The "Standard" also proposes that restaurants need to regularly carry out food safety, service etiquette, complaint handling and other training for front-line service personnel, so as to achieve normalization, dailyization and specialization, respond quickly to consumer needs, and create a high-quality dining environment.

"The formulation and implementation of the "Sanya Seafood Catering Industry High-quality Service Restaurant Standard" has played a positive role in promoting the improvement of sanya tourism management and service level, and reshaped the image of Sanya's tourism market." Chen Zhenmin, director of the Sanya Municipal Bureau of Tourism and Culture, said.

Let "safely travel to Sanya" gradually become the norm

"Today, not only did you eat delicious seafood, but you also saw the beautiful scenery of Sanya Bay, and this restaurant deserves praise." On August 21, when the reporter was interviewing at the Sanya Yilong Seaview Fishing Village, Ms. Liu, a tourist from Chengdu, said with a smile. In the store, the reporter saw that the prices of seafood were uniformly priced in accordance with the regulations of the price department of Sanya City, and scrolled on the display screen in the store to facilitate customers to understand in time. In addition, the relevant departments also marked the complaint telephone number in a conspicuous position, so that customers can understand the consumption and rest assured that the consumption is assured.

In order to reassure customers, the store has also installed a bright cooking stove system. "Whether guests are in a private room or a lobby, the cooking process can be seen through the display." A person in charge of Sanya Yilong Seaview Fishing Village Restaurant told reporters that the store also uses an electronic ordering system, and guests print bills after ordering, and consumption information is not only informed to consumers, but also transmitted to the government's regulatory background.

"The implementation of the "Sanya Seafood Catering Industry High-quality Service Restaurant Standards" has greatly shortened the time for tourists to deal with consumer disputes, saved the cost of government functional departments to deal with consumer disputes, and solved the "choice phobia" of consumers who come to Sanya to eat seafood. Wang Pei, secretary general of sanya seafood catering association, introduced that at present, more than 200 seafood catering enterprises in the city have applied to the Sanya Seafood Catering Association to implement the standard, and the social response is relatively strong. The information from the 12345 government service hotline and public opinion monitoring feedback in Sanya shows that since the release of the standard, Sanya seafood catering complaints have improved significantly, and tourist satisfaction has increased significantly.

Original title: This "standard" allows tourists to eat seafood → in Sanya with confidence