In recent years, De'an County has deeply practiced the people-centered development philosophy, continued to promote the transformation of government functions and optimized government services, and invested more than 6,000 yuan to build a new government service center at the end of December 2023, and achieved full coverage of "one-window acceptance and comprehensive services" in accordance with the "5+1" comprehensive window model. The center adheres to the service tenet of "convenience, unity, pragmatism and efficiency", and makes comprehensive efforts from multiple dimensions such as service upgrading, speeding up examination and approval, and improving service efficiency, and makes in-depth explorations in the practice of comprehensive window reform, so as to continuously improve the sense of gain, happiness and satisfaction of the enterprise masses.
From "entry" to "specialization", the "peace of mind" service system has been comprehensively upgraded.
Highlight the construction of professional teams. Through the government procurement of services, 19 comprehensive window personnel were recruited, and the comprehensive window personnel were fully implemented to hold certificates, and a third-party government service company was hired for training and management, and comprehensive training was provided in terms of service etiquette, professionalism, professional ability, and necessary skills of administrative clerks.
Highlight seamless service creation. In the province, the province has innovatively launched the "red, yellow and blue" three-color government service, customized an exclusive red, yellow and blue vest for the staff, and assisted the comprehensive window to do a good job in consultation guidance, number diversion, copy and mail, online application, material pre-review, appeal handling, etc., through the counseling assistant warm heart red, coordination and supervision of fluorescent yellow, consultation and guidance of the sky blue, bright identity, set responsibilities, excellent service.
Highlight the delivery of precise demand. One chief commissioner has been added to the comprehensive window, and the rotation method is adopted to provide "one-to-one" personalized extension services for the enterprise masses, assist the enterprise masses in preparing application materials, answer questions, and assist the window personnel to complete the form filling, online declaration, material pre-review, etc., so as to improve work efficiency and extend the breadth and depth of "peace of mind" services.
From "manual" to "intelligent", we will make every effort to improve the service efficiency of "office".
An intelligent auxiliary receiving system has been created. It took the lead in the province to build the "peace of mind" comprehensive window intelligent assistance system, which is deeply integrated with the province's "one-window" comprehensive service platform, providing back-end intelligent ability support, and using artificial intelligence data sharing technology to realize the batch blind scanning of materials, intelligent matching of data, automatic review of key points, interactive confirmation of materials, and automatic entry of information, and improve service efficiency by more than 50%. At the same time, we vigorously promote system docking, promote data sinking through the application of robotic process automation push (RPA) technology, and gradually realize the automatic capture and backfilling of business system data, which greatly improves work efficiency.
The digital integration transformation of the equipment was implemented. In order to improve the efficiency of examination and approval and meet the needs of business handling, the heald window has been upgraded and equipped with 10 super counters of the "peace of mind" heald window, covering more than 10 special equipment such as computers, high-speed cameras, printers, touch monitors, ID card readers, electronic signature pads, etc., with face recognition, voice analysis, emotion recognition, OCR recognition and other technologies, and digital integration and integrated integration make the acceptance function more perfect.
The whole process of digital and intelligent supervision and management has been realized. It has built a "smart government cockpit" integrating six major sections, including "operation overview", "hall management" and "window real-time", and realized the "one-screen unified management" of people and things in the operation process of the hall. It can extract and analyze the service situation of window personnel in real time, including window screen, on-the-job time, business information, handling efficiency and other data, which is convenient for refined management of personnel and serves as an important basis for evaluation.
From "decentralization" to "integration", the whole chain extends the service content of "comprehensive window".
Optimize and improve the "one thing at a time" business. On the basis of sorting out 874 government service items of 29 departments in the early stage and entering the "comprehensive window for peace of mind", we optimized and improved the list of "one thing" deployed by the state, provinces and municipalities, set up a special window for "one thing at a time" in the comprehensive window, and arranged staff with high business quality and strong comprehensive ability to provide professional and efficient services for the enterprise masses. It has realized the "one-stop" and "one-stop" special window handling of enterprise start-up, enterprise change, enterprise cancellation, etc., with 1,030 cases.
Innovate to create the characteristics of "one chain matter" of local industries. In order to speed up the construction of a modern textile and garment industry system in De'an County, the center has sorted out 11 items of "De'an Textile Industry Chain" around the first industry in De'an County - textile and garment, and handled them by special personnel and special windows to meet the diversified and personalized service needs of enterprises on the textile "chain", and effectively provide enterprises with intimate and warm industrial "one chain" services.
Extend and expand the "comprehensive window + value-added" service. Focus on the needs of enterprises, change "passive" to "active", and actively superimpose value-added services such as finance, science and technology, law, and talents while doing a good job in handling the entry of comprehensive windows, so as to expand value-added "first-class things". Vigorously publicize and promote the application scenarios of Ganfutong and Huiqitong, provide "publicity + cashing" of preferential enterprise policies, and "publicity + docking" of finance, talent, recruitment, and law to help and act as agency services, and make every effort to meet the wider and deeper service needs of the enterprise masses.
Produced by | De'an County Rong Media Center
Source | Zhang Ming, De'an County Administrative Examination and Approval Bureau
Edit | Peng Shuting
Audit | Xu Haoru
Final Judgment | Chen Fudong
Executive Producer | Wang Shenglin
Submission email | [email protected]