Source | Urban Live Original
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High temperature days are not only the peak period for air conditioner use, but also the peak period for air conditioner maintenance.
Recently, Ms. Ding, who lives in Nantie Century Garden, Qingshanhu District, Nanchang City, Jiangxi Province, reported to "Urban Scene" that a few days ago, the air conditioner in her home was broken, so she reported to the after-sales service for repair. Unexpectedly, after the door-to-door maintenance worker, she suspected that the other party was playing tricks.
Ms. Ding said that on July 11, the Chunlan brand air conditioner at home suddenly stopped cooling, and she quickly called 114 to inquire about the after-sales phone number of Chunlan air conditioner and got a mobile phone number starting with 133. Ms. Ding then dialed the mobile phone number, and a staff member on the other end of the phone who claimed to be the after-sales department of Chunlan Air Conditioner said that someone would be sent to repair it immediately. At around 2 o'clock in the afternoon of the same day, a maintenance master surnamed Cheng came to the door.
Ms. Ding: As soon as he came in that afternoon, I told him that the air conditioner was broken, because my air conditioner was a little bit on this side, and I had an anti-theft window, so it was quite difficult to get out of someone. I asked him if he wanted to help, and he said no, he was here to operate, and he didn't ask me to help him move his things, nor did he ask me to carry the board.
Ms. Ding said
It only took about five or six minutes
Master Cheng said that the air conditioner had been repaired
Ms. Ding: I was very skeptical at the time, why is it so fast? He didn't answer. There are flowers on the plane, and he will definitely not be able to complete the task alone. There's also a board, and he has nowhere to put it, so he has to get it inside.
At that time, Master Cheng also took out a capacitor and told Ms. Ding that this was the bad part in the air conditioner, and now he has replaced it with a new one, and the air conditioner can be used normally.
Ms. Ding: They said that it was inside the outer chassis, if it was inside the outer chassis, why didn't I see him open the box? Then I'm getting more and more skeptical.
Considering that the air conditioner could cool normally at that time, Ms. Ding didn't think much about it, and finally paid 330 yuan to Master Cheng. Ms. Ding provided the receipts at that time, which stated that Ms. Ding had added freon to her air conditioner and replaced a capacitor. Ms. Ding said that she later carefully observed the external machine, and the chassis of the external unit was not opened at all.
Ms. Ding: Later, I took the screwdriver myself, and I put the flowers on the table. The board was placed on the table, and when I went to get it, the screw didn't start.
On July 23, another brand of air conditioner in Ms. Ding's son's house also had a problem of not cooling. This time, Ms. Ding directly called Master Cheng and asked him to go to her son's house to repair the air conditioner. Unexpectedly, Master Cheng said that the air conditioner in his son's house was also broken by a capacitor, and the capacitor was also replaced and refrigerant was added, and this time Master Cheng charged 320 yuan.
On July 24, Ms. Ding's son told his mother that he had consulted with other maintenance masters and found that the capacitor that had been replaced from the Chunlan air conditioner was made after 2010, but the Chunlan air conditioner was purchased in 2007.
Ms. Ding: I later wondered why I had this white capacitor when I was producing Chunlan air conditioner in 2007, and the white capacitor was after 2010.
Ms. Ding also emphasized that the external unit of her Chunlan air conditioner has never been opened for maintenance.
Ms. Ding: I have never turned on an external machine, and I have never repaired an external machine. When he came to operate, the time was very short, and it was impossible for him to turn on this external machine and take out this capacitor. And my board didn't move, and the flowers didn't move. High suspicion is fake.
In Ms. Ding's opinion, the two air conditioners were repaired, two different brands of air conditioners, and the maintenance master said that the capacitors in the air conditioner were broken, if such a coincidence is acceptable, then the air conditioner purchased in 2007 has parts that were produced several years later, which makes Ms. Ding incomprehensible. She suspected that Master Cheng did not replace the capacitor with a new one, but brought a bad false claim that it was removed from the outside of the air conditioner in her home. The reason why an air conditioner can be recooled is only because of the addition of refrigerant.
With questions, Ms. Ding dialed the phone number of Master Cheng in front of the reporter of "City Scene", and there was an argument between the two sides.
Air conditioner maintenance worker Master Cheng: I replaced her with a new part, she can take it apart and see. I don't know what year the parts are inside, how can I guarantee what year it is.
Ms. Ding: Are you out? Did you open my lid?
Regarding Ms. Ding's questioning, Master Cheng did not agree. Although he had previously refunded part of the maintenance money for the two air conditioners totaling 450 yuan to Ms. Ding, he insisted that the two capacitors were replaced by him from Ms. Ding's house and Ms. Ding's son's air conditioner units.
Master Cheng, an air-conditioning maintenance worker: I just went outside to get it, and I won't deceive people. Otherwise, how can an air conditioner cool down? How will you give me money.
Ms. Ding felt very unhappy with this maintenance experience, and she hoped that through media reports, more people would pay more attention to the maintenance of air conditioners.
Ms. Ding: There are a lot of elderly people like me who keep their homes, and we don't know much about this electrical appliance. We can't figure out what other people are doing. We can't figure out what we've been deceived. A reminder to everyone to pay attention and use our own lessons.
During the interview, the reporter of "City Scene" also dialed the after-sales phone number of Nanchang Chunlan air conditioner starting with 133 provided by Ms. Ding, and the other party said that it was the peak period of air conditioning maintenance, and Master Cheng was found from the outside maintenance shop, and he did not know the specific details of the maintenance.
Nanchang "Chunlan Air Conditioning After-sales" staff: I am a Chunlan Air Conditioner after-sales service, in this place. I received a request from a Chunlan user, and sent a person, an outsourcing, and someone outside assisted me in completing this task. I don't know what they changed, and the outsourcing person negotiated with the user.
Then the reporter dialed the official after-sales 400 phone number of Chunlan air conditioner, and the staff confirmed that the weather is hot now, the staff is not enough, and each city will cooperate with a third-party maintenance company.
Chunlan air-conditioning official after-sales service 400 telephone staff: Because the weather is relatively hot now, our staff is not enough, and every city will have a time to cooperate with a third party.
The staff member said that the price of after-sales service is uniform, and the customer will be communicated before the repair, and will not come directly to the door.
Chunlan air-conditioning official after-sales service 400 telephone staff: the price is uniform, if you feel that the price is expensive, you can also do not need a master to come to the door. Before the repair, we will communicate with you by phone in advance, and will not come to the door directly.