"I'm halfway through drinking,
Looking for small ingredients to eat in it, I found that there was a bug,
It's disgusting! ”
August 1,
Ms. Zheng from Wuhan, Hubei Province, reflected,
In the drink she bought at Michelle Ice City
Drink out the bed bugs.
Ms. Zheng introduced that at 7 o'clock in the evening on July 31, she bought a cup of peach Sijichun at the Jianghan Road Metro Exit B store, because there was a bag outside the drink at the beginning, so she did not find the insects at the first time.
More than 20 minutes after leaving the store, Ms. Zheng noticed that a bed bug was "swimming" in the drink, and she immediately returned to the store to complain.
The store manager immediately said that he could remake a new drink for Ms. Zheng, but Ms. Zheng refused. Ms. Zheng asked the merchant to compensate 10 times the original price of the goods, and 1,000 yuan for less than 10 times.
However, in the face of a claim of 1,000 yuan, the store manager said that he would compensate up to 10 times the original price of the product, that is, 70 yuan.
After the negotiation failed, Ms. Zheng decided to file a complaint with the Market Supervision and Administration Office. At 3 p.m. on August 1, when the reporter interviewed Ms. Zheng, Ms. Zheng showed the reporter the drink with insects, and the reporter saw that the insects in the drink still had vital characteristics, and the insects were still swimming when stirred with a straw.
"From last night until now, I didn't expect it to be alive, and it's still swimming in the cup, it's disgusting!"
In the afternoon of the same day, the reporter accompanied Ms. Zheng to the Hualou Water Tower Market Supervision and Management Office in Jianghan District to complain, and the staff quickly called the manager of the store involved to mediate between the two parties.
"The drink has been out of the store for so long, and it has been opened and drunk, who knows if there is a worm is our problem, or she put it in herself, it is not clear, I will compensate 200 yuan at most." The store manager said that the monitoring in the store happened to be broken at the time of the incident, and there was no way to verify it, and refused to compensate 1,000 yuan.
After several negotiations, neither side was willing to budge. Seeing Ms. Zheng's resolute attitude, the store manager told reporters that he would report the matter to the top to see how to solve it.
A few minutes later, the store manager's attitude suddenly changed, and told Ms. Zheng and the reporter that after he reported to the leader, the leader expressed his willingness to compensate 1,000 yuan to settle the matter.
In the end, after the store manager compensated Ms. Zheng with 1,000 yuan, the two parties reached a settlement.
Source | Changjiang Cloud News