In recent years, Pingyin County People's Hospital has taken informatization construction as the starting point, extending the "tentacles" of informatization to all aspects of hospital development, and has achieved remarkable results. In terms of improving medical services, informatization construction has also played an important role: based on the most direct and prominent problems reflected by patients seeking medical treatment, innovating medical service models, improving the quality of medical services, and striving to break through the "bottleneck" of medical treatment, so that patients can seek medical treatment conveniently, safely, effectively, and clearly, and achieve a win-win situation for patients, doctors and hospitals. As a leading unit in regional medical care, since the construction of smart hospitals in our county, people have been able to fully enjoy the medical treatment of higher-level hospitals at the grassroots level, and the regional medical treatment rate has increased year by year, reaching 95.2% in 2023.
Informatization empowers a new model of medical treatment
"Pingyin County has a registered population of about 370,000 people and a permanent population of more than 330,000 people, and the hospital's medical business can radiate to the surrounding districts and counties, covering about 500,000 people." Yin Yandong, deputy secretary of the Party Committee and president of Pingyin County People's Hospital, told reporters that for many years, Pingyin County People's Hospital has always listed "improving medical services" as a top priority. In order to facilitate patients' medical treatment, Pingyin County People's Hospital has opened a "Patient Intelligent Service System", which allows patients to apply for electronic medical cards online, and realize the process of appointment registration, appointment examination, image browsing, report viewing, doctor-patient communication and other processes through the system. In addition, the patient intelligent service system is linked to the medical insurance system, and patients can be reimbursed by medical insurance in real time after seeking medical treatment, saving patients the time of waiting and round-tripping, and the treatment experience is better.
Taking the electronic medical record system as an example, the system has increased from the initial dozen information modules to the current 50, with seamless connection of each module, a high degree of resource sharing, and full coverage of medical services. According to the doctor's habit of writing medical records, the electronic medical record system uses artificial intelligence technology to automatically obtain the content required by doctors, help doctors complete repetitive paperwork and save doctors' time. It takes 40-60 minutes to complete a traditional handwritten medical record, while it only takes 6-10 minutes to complete an electronic medical record, allowing doctors to leave more time for patients. At present, the hospital's electronic medical records are still being enriched, in addition to the traditional text and symbol content, but also gradually added charts, video data, audio signals and other digital information to form a multimedia electronic medical record.
According to Ru Huan, director of the hospital's nursing department, the system also has a more user-friendly design, that is, it realizes bedside admission and settlement. "If a patient needs to be hospitalized after the examination, he or she can be admitted at the nurses' station with the admission application issued on the outpatient clinic, and the patient can also be discharged at the nurses' station when the patient is discharged." Ru Huan said that the bedside settlement moves the discharge settlement of inpatients from the fixed fee window to the ward service, and patients do not need to go to the inpatient department, and can handle convenient discharge settlement services at the nurses' station, breaking the traditional settlement method of discharge. "Patients can directly complete the discharge operation process including medical insurance reimbursement settlement, invoice printing, expense list printing, reimbursement settlement form printing and other discharge operation processes directly at the nurse station, which shortens the discharge settlement process that originally took 40 minutes to 10 minutes, which greatly improves the operation efficiency and facilitates patients." Realize "more data and less errands for patients", and effectively improve the satisfaction of patients and their families.
Provide direct service to patients
Not long ago, Mr. Wang, who had undergone surgery for a leg fracture, wanted to go to Pingyin County People's Hospital for a re-examination, but because he was unable to move and did not want to delay his family's time, Mr. Wang decided to use the newly developed online appointment service of Pingyin County People's Hospital. He opened the WeChat "Medical Heart Convenience Service Platform" applet, entered the "Appointment Now" service interface, selected the basic outpatient service, filled in the relevant information and sent the "Appointment Now" application, in less than 1 minute, he received a text message reminder of the successful appointment, and at the same time, he also received a call from the "order-taking" professional escort staff to reconfirm his service needs. When he went to the hospital, Mr. Wang did not need to worry about the complicated process of registration, getting reports, and taking medicines from the hospital, and the accompanying staff accompanied him throughout the treatment. "It's so convenient." Mr. Wang sighed that the seemingly simple "medical help" helped him a lot, which was really worry-free, labor-saving and time-saving.
In order to provide patients with more convenient and efficient medical services, so that patients can see a doctor more worry-free, time-saving, labor-saving, and money-saving, build a harmonious doctor-patient relationship, and improve patients' medical experience. In November 2021, Pingyin County People's Hospital established a medical help service team, and in December of the same year, it launched a medical help service platform for the convenience of the people. "Patients outside the hospital and those who come to the hospital can scan the QR code through their mobile phones to make an appointment for medical help, and the medical help team members will immediately contact the patients by phone after receiving the prompt information to provide services for patients. In order to ensure the accuracy of the service, the system sets up a service code, which will be sent to the patient's mobile phone in the form of SMS, and the service code will be entered to start the service. The platform sets up an evaluation module to evaluate the work quality of the staff, and the work performance of the staff is supervised and assessed in real time in the background. Yao Yuhui, deputy director of the outpatient department of Pingyin County People's Hospital and captain of the medical volunteer service team, said that all members of the service team have been trained in professional services, changed the traditional passive service, non-professional service, manual management, and decentralized management mode, and changed to the intelligent management mode of active service, professional service, intelligent management, and centralized management.
Nowadays, the QR code of "medical help" can be seen everywhere in hospitals, and patients can apply for escort and examination online after scanning. "There are a lot of volunteers on the platform, and they are like the errand service and Didi taxi on Meituan, as long as the patient is 'called' on the platform, they will quickly come to the patient and assist the patient in medical treatment, examination and settlement." Yin Yandong said that the "medical help" platform provides patients with "last mile" services, which has been well received by patients, "Some patients are not very familiar with the electronic medical treatment system, especially county hospitals, in the face of many elderly patients from rural areas, they are at a loss after arriving at the hospital, and they don't know where to go. ”
The "Eight Centers" have improved the level of critical care
On June 4, the interventional team of cardiologists of Pingyin County People's Hospital successfully completed the first bilateral angiography-guided CTO (coronary artery chronic total occlusion disease) interventional surgery, marking a new level of professionalism in the field of interventional treatment of the cardiology interventional team of the hospital. The Chest Pain Center of Pingyin County People's Hospital is a national standard chest pain center, which has successfully treated many patients with myocardial infarction and angina pectoris through interventional surgery, and has achieved high-quality and leapfrog development in cardiovascular interventional therapy. The successful development of CTO technology marks a new level of cardiovascular interventional treatment in the hospital.
In recent years, Pingyin County People's Hospital has adhered to the strategy of rejuvenating medicine with talents and disciplines, strengthened discipline construction and scientific research and teaching, continued to consolidate the operating mechanisms and business development of maternal treatment centers, neonatal treatment centers, stroke centers, chest pain centers, trauma centers, tumor radiotherapy and chemotherapy centers, and promoted the development of interventional, endoscopic, laparoscopic, rehabilitation, medical care and other disciplines. The construction of hypertension compliance center, heart failure compliance center, county-level cancer center, respiratory PCCM center, and child care center has been promoted in an orderly manner, the chronic disease management center has been established and effectively operated, and the tumor MDT (multidisciplinary joint diagnosis and treatment) expert group has organized and implemented more than 400 cases of tumor M DT. "The steady construction of the 'Eight Centers' has laid a solid foundation for Pingyin County People's Hospital to 'build a golden one-hour life treatment circle', and has also become the key to achieving this goal." Yin Yandong said, "When patients go to the center for treatment, they can enjoy one-stop service, and they don't have to run around." We have signed agreements with primary health centers and communities to open green channels, and do our best to shorten the waiting and queuing time of patients, so as to provide protection for patients to receive treatment in the first time. ”