Today, with the vigorous development of the medical industry, hospitals are not only places for treating diseases, but also homes for medical workers to fight day and night. As the core force of hospital operation, the satisfaction of medical staff is not only related to personal well-being, but also directly affects the quality of medical services and patient satisfaction. Therefore, how to improve the satisfaction of medical staff has become an important issue for hospital managers to solve. The deep integration of the construction of Hangzhou Xiongwei Science and Technology Smart Canteen and humanistic care is a useful exploration and practice in this context.
1. The necessity of smart canteens for hospital staff
The traditional canteen model has many drawbacks, such as long queue times, single payment methods, and limited menu options, which not only waste valuable time for medical staff, but also affect their dining experience. The emergence of smart canteens is precisely to solve these problems. Through the introduction of advanced technical means and management models, smart canteens can significantly improve dining efficiency, optimize service experience, and enhance employee satisfaction. It can not only meet the basic dining needs of medical staff, but also provide them with more personalized and diversified service options.
2. The core highlights of the smart canteen for hospital employees
Technology-optimized experience: intelligent meal preparation and self-service settlement, fast meal selection and payment, and reduced queues. Personalized recommendations for healthy eating.
Convenient and efficient service: online ordering and payment, operation anytime and anywhere, and flexible payment options. Online reviews to promote continuous service optimization.
Diversified services: Convenience stores and self-service retail have been added to meet shopping needs and improve the quality of life.
3. Smart canteen solutions for hospital staff
1. Entry turnstile scenario
Set up a turnstile at the door of the staff canteen to realize the function of personnel identification. This measure effectively avoids the entry of patients and their families, reduces the risk of cross-infection, and provides a safer and more hygienic dining environment for medical staff.
2. Small bowl of dish scene
The chef only needs to make the dish according to the plate, place it on the serving table, and the diners can choose freely. Small quantities and multiple portions have a richer taste and more balanced nutrition, and can also reduce food waste and excessive food waste caused by eating large dishes.
3. Choose the scene of weighing meals
Using face recognition, weighing sensing and Internet of Things technology, it can actively identify the identity of diners, accurately measure the dishes to be taken, and dynamically remind diners of the amount, calories and nutrients through the screen during the meal pick-up process, and give personalized dietary suggestions through the meal recommendation algorithm, so that there are reminders before meals.
4. Featured stall scenes
In the special stall mode, for the sales stalls of special meals such as pastry, Malatang, Cantonese roast meat, etc., we adopt the service model of "call and pick up", which covers business links such as ordering, production, call number display, and food pickup, which can reduce the time of customers queuing and improve service quality. In addition, it can also help canteens better manage orders and improve work efficiency.
5. Employee meal ordering scene
Employees can order meals through WeChat service accounts, enterprise WeChat, DingTalk and web pages, and employees can independently choose meals and settle on demand, and the settlement payment methods support meal cards, Alipay, WeChat and other payment methods. The delivery method supports delivery to the department, self-pickup at the stall, and delivery to the pick-up cabinet.
6. Convenience store sales scene
In order to meet the retail scenarios other than the dining scene, a 24-hour unmanned retail convenience store is set up to provide an exclusive energy replenishment station for employees; Set up self-service retail cabinets in the outpatient hall to provide convenient intelligent retail services for employees.
The rise of smart canteens for hospital staff marks a new era of intelligent and humanized hospital logistics services. It is not only an innovation of the traditional canteen model, but also a deep concern for the work and quality of life of medical staff. Through the perfect combination of scientific and technological empowerment and humanistic care, Xiongwei Technology Smart Canteen not only improves the dining experience and satisfaction of medical staff, but also invisibly enhances the sense of belonging and happiness of medical staff, creating a more harmonious and efficient working environment for the hospital.