After the #电商# #退货# 618 promotion, the wave of e-commerce returns has become an inevitable challenge, and an effective return management strategy is particularly important.
Returns processing isn't just about inventory management, it's about customer satisfaction and brand reputation. E-commerce warehouses need to optimize the return process, from fast acceptance, accurate classification to rapid shelf-on, to ensure that returned goods are properly handled.
In addition, an emergency mechanism should be established for a large number of returns, and a return coordination team composed of personnel from customer service, warehousing, express delivery and other departments should be established to strengthen customer communication. By analyzing the reasons for returns, we can continuously optimize the return process and improve work efficiency.
PS, the picture is from my friend Liu Haiyan.
