Ms. Chen lives in Gongshu District, Hangzhou
In 2015, she bought a boss gas stove
It cost 4599 yuan
There were no problems before that
Ms. Chen said on the morning of April 29
She found that the gas stove was not on fire
Just enter it online
"Boss Gas Stove Official Maintenance" to search
A phone number starting with 400 was found
She didn't think much of it
Let the other party come to the door to repair
Ms. Chen: I felt that 400 might be the official number, and then it showed the word "boss", so I thought it was, so I called. Half an hour later, he (the maintenance master) called me, and after he came, he said, if my sister doesn't do this, I'll take it apart for you. Where is it broken, what is the problem, I say yes. He tinkered with it all, and he said that you are blocked here, I said that you are blocked, I said that you can help me get through, he said okay, I will help you through, after the pass he said that you are the flint is broken, I said can I change it, he said it can be replaced, I said how much money, he said 680 yuan.
Ms. Chen said that it would cost 680 yuan just to change the flint
She thought it was expensive at the time
But in the end, I chose to believe the other party
The cost of door-to-door visits, maintenance costs, and materials add up
A total of $810 was spent
The recipient is an individual
No invoices were issued
Now the gas stove can be used normally
Later, she talked to a neighbor about it
The neighbor's statement made her feel like she had been cheated
Ms. Chen: I said that I changed this thing, and it cost 810 yuan, and I said it was a little heartache. The neighbors next door said that I was fooled, and he said that you are really fooled, don't be so expensive, even if you (the stove) are 3000 yuan, half of them are 1500 yuan, and you have changed half of the materials? I said no, just a flint and steel, but I didn't see it, he took it like this, and then there was a plastic bag. I can't get in again, and I can't see him knocking here.
Reporter: Were they wearing overalls at the time?
Ms. Chen: I wore black short-sleeved overalls, but I don't know if it's the "boss's" overalls, because he has a logo here, but I didn't look closely.
At the scene, Ms. Chen tried to contact the master who came to the repair at that time
The call didn't work
Subsequently, the reporter called the 400 phone number provided by Ms. Chen
Ms. Chen: Is your "boss" company here?
400 phone number provided by Ms. Chen: No, you made a mistake.
Ms. Chen: That's what I called before.
Ms. Chen's 400 phone number: But my system has not found your repair record.
Reporter: Hello, I am a reporter from Zhejiang TV 1818 Golden Eye, where is the after-sales company here?
400 phone number provided by Ms. Chen: ......
Reporter: Can you hear me?
The other party was silent and hung up
Subsequently, the reporter called the official customer service hotline of Robam Appliances
For their official after-sales repairs
Here's what the customer service agent said
The official customer service hotline of Robam Appliances: If the "boss" repairs the gas stove, the 400 she called first of all was searched on the Internet and Baidu?
Reporter: Yes.
The official customer service hotline of Robam Appliances: Baidu went up to search, and the two words "official" were formal, I was afraid that she was playing a fake kind of advertisement, and it was not our regular master who came to the door. Generally, when our master comes to the door, he will wear blue overalls and show his badge, even if there is a fee, he will also open a detailed list of the charges, and will write clearly our charging service standards.
Reporter: How much does it cost to change a flint and steel, and she said that she changed it for 680 yuan?
Robam Appliances official customer service hotline: generally like this door-to-door, even if it is out of warranty, we have a door-to-door fee of 30 yuan, if she wants to repair, we will have a maintenance fee of 50 yuan, flint accessories are calculated separately. If the pulse igniter is 40 yuan a piece, if it is an electrode drill, the electrode drill with white ceramic on it is 10 yuan a piece.
Ms. Chen wrote down the official customer service number of Robam Appliances
She said that she admitted the loss this time
Will pay more attention in the future