◇After the "one window" is accepted in a unified manner, the specific matters should still be assigned to each township business station to handle. Due to the uneven busyness of different stations, it is still not possible to ensure that every matter is completed efficiently
◇ According to the specific responsibilities, difficulty of work, workload and other factors undertaken by public institutions, the two pilot townships shall respectively approve the staffing of the three centers according to the proportion of about 30%, 50% and 20% of the total establishment of the township and township undertakings
◇In accordance with the principle of "roughly the same and different settings", the reform set up the unit room within the pilot township and town institutions according to local conditions, and refined and clarified the functions and responsibilities of the unit room, so as to avoid the situation of vacant responsibilities, dislocation and absence due to inconsistent institutional quotas and inconsistent institutional settings
"Lookout" Newsweek reporter Nong Guanbin
Photo provided by the interviewee of the "integrated" government affairs hall of the reformed Shiling Town Party-Mass Comprehensive Service Center (taken in 2023).
Recently, Li Yue (pseudonym) did a happy thing.
Li Yue is a villager in Shiling Town, Xingbin District, Laibin City, Guangxi Zhuang Autonomous Region. In order to go through the procedures for identifying temporary relief recipients, he needs to go to the town.
Before leaving, the villagers said, "Take your time, you may not be able to get the big red seal in a few runs." After making full ideological preparations, Li Yue came to the Party and Mass Comprehensive Service Center of Shiling Town with all the relevant supporting materials, and completed all the procedures only after going to a comprehensive window, which took only half an hour.
On the mainland, the township and town levels undertake a large number of grassroots affairs that are directly oriented to the masses. In recent years, in order to improve the modernization level of grassroots governance and enhance the ability of townships to serve the people, various localities have optimized the township government service process and implemented a one-window acceptance and one-stop handling method. Behind the visible "one window" and "one station", more detailed reform measures such as the overall reshaping of the work process, the reasonable adjustment of the office organization, and the scientific allocation of personnel force determine to a large extent the personal feelings of the grassroots people on "doing one thing efficiently".
In 2023, in order to solve the problems of too many township business stations, different amounts of work tasks, and scattered personnel resources and forces, which affect the improvement of service efficiency, Xingbin District, Laibin City, Guangxi Province, will implement the pilot reform of the "large department system" of township institutions, streamline the original multiple public institutions in townships and towns into "three centers", and explore the establishment of a "flattened, strong grassroots, practical combat, and high efficiency" management system of township and town institutions.
Multiple rounds of reform behind the "one-window service".
Li Yue's experience of "one window" to accomplish one thing efficiently is the comprehensive result of a number of local government service reforms and the reform of the management system of public institutions.
In 2020, Shiling Town will implement the "one-window service" government service reform, centralize social security, employment, social assistance and other matters involving the vital interests of the masses in one service window, and establish a workflow of "comprehensive reception at the front desk, classified approval at the back end, and unified delivery at the window", and strive to achieve "one window to do multiple things", so that the masses can only enter "one door".
"To a certain extent, this reform has improved the efficiency of township affairs. However, after the 'one window' is accepted in a unified manner, the specific matters will still be assigned to each township and town station to handle. Due to the uneven busyness of different stations, it is still not possible to ensure that every matter is completed efficiently. Zhang Yinggen, secretary of the party committee of Shiling Town, said that this has forced the reform of the management system of township and town institutions to go further.
The reporter learned that in 2020, Laibin City has carried out a round of reform of the management system of grassroots institutions, and the original township "seven stations and eight institutes" will be re-set in accordance with the "7+1" model. That is, on the basis of the unified establishment of seven public institutions in the city, one more public institution will be set up by the township according to local conditions, and the management authority of some stations will be delegated to the township to strengthen the social management and public service functions of the grassroots government.
After nearly three years of operation, the shortcomings of the "7+1" reform have gradually emerged, especially the uneven busyness and leisure have not been completely resolved. "Some stations only have two or three people, but they have to take on the workload of more than a dozen people. Some stations have more than 10 people, but the business volume is relatively small, and they often have nothing to do. Qin Bo, deputy director of the Laibin Municipal Party Committee, said.
Some stations have special functions, seasonal busyness, and structural shortages are prominent. Huang Tao, director of the Xingbin District Party Committee, said that when some stations have heavy tasks, they need to deploy manpower reinforcements. However, the township leaders in charge of the eight stations are different, and a higher level is needed to coordinate the response, and it is difficult to ensure work efficiency.
Lu Guangli, director of the Rural Construction Comprehensive Service Center of Shiling Town, was deeply touched by the difficulty in personnel deployment in the past. He introduced that there are a total of 52 public institutions in Shiling Town, which are scattered in 8 stations. Among them, the rural construction service center has many supervision and law enforcement tasks, involving urban and rural construction, ecological environment, natural resources, forestry and other fields, but there are only 10 staff members.
"Sometimes we receive information in the middle of the night to investigate and deal with illegal activities such as mining theft, which requires the cooperation of different processes such as card guarding, mobile patrols, and investigations, and our own manpower is definitely insufficient. It takes a long time to coordinate with other stations, which may delay the timing of the investigation. Lu Guangli said.
In response to these management mechanism problems that restrict the efficient operation of township institutions, Xingbin District conducted in-depth research, repeated deductions, and multi-party demonstrations, and launched a pilot reform of the "large department system" of township institutions in two townships and towns in early 2023.
Make use of stock establishment
The reporter learned that the reform will further streamline the original "eight major institutions" in the pilot townships into three units: the party-mass comprehensive service center, the rural construction comprehensive service center, and the technology promotion comprehensive service center, and according to the actual needs of the pilot townships and towns, the allocation of resources, the reasonable construction of a team of professionals, the reuse of cadres to boost confidence, and the revitalization of stock resources under the premise that the total number of establishments has not increased.
——Integrate the preparation and allocate personnel according to needs. According to Qin Bo's introduction, the two pilot townships and towns have approved the staffing of the three major centers according to the specific responsibilities undertaken by public institutions, the degree of difficulty of work, the workload and other factors, according to the proportion of about 30%, 50% and 20% of the total establishment of the township and township undertakings.
"It turns out that the workload of the rural construction service center is very large, accounting for about half of the workload of the entire township and town institutions, but the number of people is only 1/5 of the total number." Huang Tao said: The reform has integrated all the law enforcement functions undertaken by the original township and town institutions and the township comprehensive administrative law enforcement teams into the comprehensive rural construction service center, and the number of personnel in Shiling Town has been increased to 24, and the number in Sanwu Town has been increased to 29. When performing tasks, personnel can be directly deployed and commanded by the director of the center, which also solves the problems of multi-headed law enforcement at the grassroots level and the separation of law enforcement and supervision, and improves the efficiency of law enforcement and supervision.
——Match the team reasonably according to the material. Lan Wenyu, member of the Standing Committee of the Xingbin District Party Committee and head of the Organization Department, introduced that the pilot townships fully consider factors such as the age structure and gender ratio of the personnel team to ensure the scientific and reasonable allocation of functions and establishments, posts and personnel.
"After the reform, the staffing of each public institution is 12~29, and the problems in performing duties caused by objective factors such as 'one old and one weak or bare-bones commander' have been solved, and the cadre echelon fault dilemma in the field of strong professionalism has also been reversed." Lan Wenyu said.
There are 11 staff members in the Shiling Town Technology Extension Comprehensive Service Center, which are responsible for a series of professional work such as agricultural technology promotion, planting guidance, and animal husbandry services. "The reform will deploy the employees with weak professional skills in the original relevant stations to other centers, and absorb the employees who have mastered a skill into the technology promotion team. Now the center is full of highly professional staff. Liang Liming, director of the center, said.
"Some cadres are getting older, and it is difficult to learn and update professional and technical knowledge. However, they have been working at the grassroots level for a long time, and they have rich experience in working with the masses, and they can play a better role in serving the party and the masses and mediating disputes. Qin Lin, Secretary of the Party Committee of Sanwu Town, said that the allocation of personnel should focus on the use of quantity, so that the team is more complementary and practical.
-- Post incentives to boost the vitality of cadres. The reporter learned that each of the three major centers in the pilot township has 1 director and 2~3 deputy directors. Among them, the Rural Construction Comprehensive Service Center is determined to be a sub-section-level institution, and it is clarified that the director of the Party-Mass Comprehensive Service Center and the Technology Promotion Comprehensive Service Center enjoy the salary and treatment of the deputy section level during their employment. "In this way, cadres with outstanding overall quality can be appointed to leading posts, improve the talent echelon, and make the cadres of township and town undertakings more energetic." Lan Wenyu said.
Huang Dejin has been working in Shiling Town for more than 20 years, and he has done many positions from agricultural machinery station to social security service center. Before the reform, his professional title was professional and technical level 11 (level 10 is equivalent to deputy section level treatment). After the establishment of the Party and Mass Service Center of Shiling Town, Huang Dejin was selected as the director of the center and enjoyed the treatment of deputy section level.
"We used to rely mainly on job titles to improve our salaries, but some people's job titles were promoted more slowly. This reform has given everyone new space. Huang Dejin said.
In the three or five towns, the directors of the three major centers can also attend the township and town group meetings as observers. "After the reform, the director of the center has more powers, and many important tasks need to be discussed by them." Qin Lin introduced that this has increased the dedication and sense of gain of cadres to a certain extent.
Public institutions that used to have a large number of personnel but a small workload have also enhanced the enthusiasm of their personnel through reform. "In the past, there were many people and few things, and some jobs would be prioritized to be handled by employees with strong abilities, and those with weak abilities were always idle. This situation is a drain on the patience and enthusiasm of employees. Nowadays, everyone has something to do, perform their duties, respond quickly, and work efficiency has been greatly improved. Zhang Yinggen introduced.
There are "three determinations" in the stock room
The reporter learned that in accordance with the principle of "roughly the same and different settings", the reform set up the unit room in accordance with local conditions within the pilot township and town institutions, and refined and clarified the functions and responsibilities of the unit room, so as to avoid the vacancy, dislocation, and absence of responsibilities due to inconsistent institutional quotas and inconsistent institutional settings.
For a long time, grass-roots township and town institutions have not been divided into units and departments. "To complete the tasks assigned by the superiors, the person in charge of the station is the first person responsible. However, due to the lack of clarity of internal responsibilities, the person in charge lacks restraint means for individual employees to be 'lazy and slippery'. Huang Tao said that when the work comes, the person in charge often tends to pressure the "old scalper" employees who reassure themselves, and the "old cattle" are always "plowing", which is easy for honest people to suffer.
After the reform, the three centers have set up unit rooms in detail according to the characteristics of the townships and towns where they are located. For example, the Shiling Town Rural Construction Comprehensive Service Center has set up five units: the office, the rural construction unit, the resource management unit, the emergency service unit and the comprehensive law enforcement unit.
On the basis of clarifying the rights and responsibilities, the director of the center can also temporarily deploy personnel according to the needs of the work, so as to achieve "division of labor without separation". "In normal work, each unit is responsible for its own tasks, but if the workload of some units suddenly increases, you can deploy reinforcements from other units as needed, and the efficiency is greatly improved, and there is no need to ask the leader in charge to coordinate other stations horizontally." Lu Guangli said.
In the second half of 2023, Shiling Town received the remediation work of permanent basic farmland and non-cultivated land assigned by the superiors, involving more than a dozen village committees and about 1,500 acres of land, and the work was specifically implemented by the Town and Rural Construction Comprehensive Service Center.
"In terms of unit responsibilities, this is the work of the Resource Management Unit, but the huge workload is difficult to accomplish by a single unit room." Lu Guangli said that the center will directly involve the land into a grid, decompose to the whole center, each person to the site for verification, work efficiency has been greatly improved, "from last year to now, a total of more than 1,000 acres have been renovated, and the phased rectification task has been completed." ”
The work in townships and towns is relatively complicated, and the functional aggregation of the three centers has also created a work team of "one specialty and multiple abilities". "Everyone has a dedicated area to connect with the higher-level business unit to ensure that the 'prescribed actions' are not out of shape. At the same time, it is also necessary to understand the work of the brother unit horizontally, so that when there is an urgent need for manpower deployment, the personnel capacity can be received. Qin Lin said.
After the reform, Shiling Town only took half a year to rectify more than 200 problems in the field of people's livelihood, such as indiscriminate construction, road occupation and environmental pollution, and the comprehensive rectification efficiency increased by 32% compared with before the reform, the appearance of the market town has been effectively improved, and the number of cases reported and law enforcement complaints in various fields has continued to decrease. By the end of 2023, 202 rural construction planning permits and 738 forest felling cases have been completed in Sanwu Township, shortening the average processing time by 45% compared with before the reform.
"After a year of reform, the management structure of the pilot township institutions has become clearer, the responsibilities are clearer, and the personnel cooperation is smoother. The ability to serve the masses has been significantly improved, and not only can people do things, but also do things quickly. Qin Bo said.
(Outlook, Issue 16, 2024)
Original title: Reform the "Seven Stations and Eight Institutes" to Strengthen the "Three Centers"