On May 4, due to the heavy rain, the road surface was relatively slippery, and Granny Bai, an elderly person living alone, accidentally fell while shopping for groceries. Granny Bai is an elderly person who has lived alone for a long time, and her children are not in Guangzhou, so her self-care ability is relatively strong on weekdays, but after the fall, her self-care ability has declined. In desperation, Granny Bai sought help from the social worker and expressed her concern about the problem of picking up vegetables and cooking.
A social worker goes to a client's home during a rainstorm
After receiving the call, the social worker on duty at Luopu Street quickly contacted the civil affairs cadres of Guangbi to discuss how to provide timely and effective help to Granny Bai. The staff immediately approached and whispered softly about Granny Bai's physical condition, and asked her about her life needs with concern to ensure that she could also feel warm care and companionship on this rainy day.
The social worker warmly greets the client, Granny Bai
After learning that Granny Bai needed to recuperate and was worried about her meals in the next few days, the social worker used empathy to listen to her concerns patiently and help her sort out her thoughts and express her needs accurately. Subsequently, the social worker actively coordinated with the Guangbi Civil Affairs Cadre and contacted the Yee Hong Centre on Lok Po Street to learn about home care resources for Granny Pak. After communication, Yee Hong Centre said that it would arrange for Granny Pak to provide lunch and dinner services according to the availability of resources. Granny Pak expressed her gratitude for this and expressed her appreciation for the collaborative services of the civil affairs and social workers.
The social worker warmly greets the client, Granny Bai
This collaborative service of civil affairs and social workers not only solved Granny Bai's urgent needs in a timely manner, but also made her feel the service experience of "one heart" of political and social coordination to solve practical difficulties for the people in need. In the future, civil affairs and social workers will continue to strengthen cooperation to provide timely and effective services to more people in need.
Guangzhou Luopu Street Social Worker Service Station
Sunshine Angel Social Worker: Qi Qiuyu
4 May 2024