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Edit: Yuyu chatter
Everyone who loves music and worships idols deeply, the expectation of a concert is undoubtedly the confirmation and continuation of love. However, when this expectation is shattered by the distress and disappointment of reality, some people will choose to be silent, and some people will choose to be angry. On May 11 this year, during a tour of JJ Lin in Jinan, an audience member named Ms. Wang had too much anger and disappointment.
remembers that she was full of passion for Lin Junjie's status as a fan, and spent 980 yuan on Damai.com to buy tickets for the Jinan concert. But on that long-awaited night, she arrived at the venue full of mystery and anticipation, only to find that her seat was crammed behind a row of iron railings. Those cold iron bars became an absolute barrier in front of her, separating her from the main stage as if it were a world of difference. On that night, which should have been filled with joy and excitement, Ms. Wang was immersed in sadness and helplessness. She approached the on-site staff, hoping for a solution, even just a comforting pat on the shoulder, however, until the end of the concert, no one showed up.
Her experience caused the righteous indignation of many netizens on the Internet. They complained in the comment area, "I bought the infield ticket, but I couldn't find where Lin Junjie was overnight", "I didn't see anyone in the B7 area", "I can't even see the figure clearly in the B4 area". In fact, Ms. Wang was not the only one, that night, the expectations and hopes of countless people who also loved music were ruthlessly torn apart by those seats located in the "railing area". Damai.com's customer service said that they will feedback the situation to the organizer for verification, and the possibility of a refund will depend on the verification results. However, when the reporter tried several times to contact the organizer, Shandong Youpeng Cultural Development Co., Ltd., the phone was not answered.
This is not the first controversy of JJ Lin's concert. Previously, the special report on the entertainment performance market released by the Jiangsu Provincial Consumer Protection Commission pointed out by name the inconsistency of Lin Junjie's concert refund policy. For concerts of the same singer, there are significant differences in the refund policies of different regions, which is obviously misleading for consumers. The same problem is not uncommon in the entertainment performance market. Problems such as "water injection" of the "platter" concert, high refund fees, and buying "pillar tickets" have surfaced one by one. And the rights and interests of consumers, in front of these problems, seem so weak. In recent years, with the continuous enrichment of performance categories, consumers' enthusiasm for watching performances has continued to rise. Although this market is full of vitality and vitality, these consumption troubles have seriously affected the viewing experience of consumers.
A beautiful concert can bring fans beautiful music and the opportunity to get close to their idols. This is an opportunity that one dreams of, one who loves music and worships idols, and who will give their time and money to it. Such a dream, in the current reality, has the problem of pain and helplessness. is like Ms. Wang in Jinan's Lin Junjie concert on May 11, who bought a ticket for 980 yuan, but could only stare at the iron railing to watch the concert. In the face of such a situation, we can't help but ask, does such a market environment meet our expectations and hopes? For the audience, it can be painful and disappointing when they find out that they have bought expensive tickets and cannot see the stage clearly. And for concert organizers, are they doing what is fair and just to all consumers?
Let's take a look at the refund policy for concerts. The special report on the entertainment performance market released by the Jiangsu Provincial Consumer Protection Commission clearly pointed out that the refund policy for Lin Junjie's concerts in different regions is not uniform. Carefully analyzing this phenomenon, we can find that this problem is not limited to JJ Lin's concert. When you look at the performance market as a whole, this is a problem almost everywhere. It is an obvious fact that the organizers and related service providers behind the scenes, to a certain extent, exploit the interests of consumers. At the same time, those tickets, known as "pillar tickets", are also a pervasive problem. Just like Ms. Wang's experience at the concert of Lin Junjie in Jinan, it was a pleasing place that consumers spent a lot of money to buy, but they could only look at the stage behind the iron railing. Is this a market-oriented operation or a blatant profit mining? It was a heart-wrenching collision for all involved.
What is the most important thing about a great concert? Is it the stage? Is it the light? Is it music? Of course not, it's people, it's consumers, it's music lovers, it's the audience in anticipation. Prioritizing them and valuing their experience and feeling is what concerts and all cultural events should face. It's not just about changing the way we engage, it's about changing the way we think. We can start from three aspects: First, there needs to be strict regulation and control over the organization and operation of concerts. This includes the regulation of ticket sales, seating arrangements, service provision, etc. Second, the rights and interests of consumers must be fully protected. This includes setting reasonable fares and refund policies to ensure a viewing experience for spectators. Third, we need to educate consumers on how to protect their rights and interests and improve their quality of consumer civilization.
What hasn't changed is our love for music, and what hasn't changed is our desire for a fair and just market environment. We have too much to look forward to for the future of the performance market. Looking forward to that ideal world, staying in that ideal world, we can have our own unique fun and happiness, we can immerse ourselves in the ocean of music to our heart's content, no one can disrupt our rhythm anymore, we can fly freely with music and idols, and enjoy incomparable happiness.
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