I saw a piece of news today, when Mr. Li, a merchant in Xinxiang, Henan Province, checked the gas bill, it showed that the arrears were as high as 500 million yuan! Is this going to launch a rocket or to heat it?
The gas company quickly came forward to explain that it was a system error, and sure enough, although everyone smiled and said that it could be heated for a year, they were actually glad that it was not really in arrears. Otherwise, this Boss Li is estimated to be ready to go to the street.
However, after joking, we should seriously reflect on this "other people's business": the billing system of public facilities can have such a low-level error, and is the fee we usually pay reliable?
In fact, this Boss Li is not the first person to encounter this situation.
Judging from the typical cases disclosed by the Henan Consumer Association last year, it is not uncommon for gas companies to overcharge.
Everyone should have noticed similar incorrect billing, whether it is gas bills, utility bills, property fees, etc.
Every time I see this, I can't help but want to curse. We rely on these public services to support our basic life, is it reasonable to spend more money on it? Anyway, if you need it, you have to pay it obediently, otherwise it will be miserable if you are cut off.
But even so, these so-called public services are repeatedly flawed. Who hasn't been rubbed off on the wrong account for electricity, overcharged for water, and miscellaneous fees for property?
I just want to ask the people in these companies: Are you treating us consumers like dogs at all?
We pay just to enjoy the basic services you provide, okay? Why can you casually take a little more of our hard-earned money? Why do you have to pay for your little mistakes, we, the consumers?
You keep saying that you want to protect people's livelihood and safeguard the public interest, but you are so unprofessional and responsible. A small billing system is error-prone, and I doubt how much you value the quality of your service!
Stop prevaricating with "system problems", okay? That's the embodiment of your irresponsible work! You must know that those nonsense bills may bring great economic and life troubles to ordinary people.
Moreover, even small mistakes can lead to catastrophe over time. Since you can't be meticulous, then I can only think that your service is not professional and dedicated.
In my opinion, these companies should reflect on the loopholes in their own management systems in a timely manner to ensure the accuracy of system billing. After all, it is more important to ensure the quality of basic services than to invest in more advanced systems on a large scale.
At the same time, the relevant departments should also strengthen supervision and crack down on suppliers who are careless, perfunctory, and overcharge for exploiting system loopholes. Let them know that this is not a small personal fault, but a harm to the public interest of the whole society.
I always thought that being responsible for ordinary consumers was the most basic professional ethics, but I didn't expect that for some people, this also needs to be learned. How important are the rights and interests of the people? If the supplier is unable to fulfill its obligations, it should also take the initiative to leave the market and invite others to come.
We pay these fees to enjoy a safe, reliable and affordable service. If you can't give a satisfactory answer, don't call yourself a "public service".
Alas, I can't help but want to curse when I talk about this topic.