The children upstairs kept playing, and the downstairs residents were miserable. Conflicts between neighbors caused by the noise of daily life, and the two sides once quarreled for two years. Recently, under the active mediation of the "Xiaoma Brother Mediation Studio" in Longgang District, Shenzhen, the two parties shook hands and made peace, and the contradictions and disputes were resolved.
The noise is annoying, and the neighborhood is conflicted eruptLin has two lively and active children in the house, often chasing and jumping in the house, but the sound of laughter and play has been bothering Li downstairs. Recently, Li was resting at home, and when he heard the harsh noise of play upstairs, he was upset, so he went upstairs to Lin's house to negotiate.
During the negotiations, the two sides had a quarrel over noise handling, and the relationship between the two families became strained. In order to avoid the escalation of the conflict between the two parties, Lin took the initiative to contact the "Xiao Ma Ge Mediation Studio" in Nanwan Street and asked the mediator to help solve the problem.
Mutual recrimination, "face-to-face" mediation has reached an impasseAfter understanding the situation, people's mediator Ma Zhiwei visited the door as soon as possible to clarify the focus of the conflict between the two parties, and invited the two families to the mediation studio to carry out "face-to-face" mediation.
"The child is so noisy and doesn't care, this is deliberately disturbing the people!" Li believes that Lin's family has allowed children to make noise for a long time, deliberately creating noise and disturbing the people.
"The child is so young, it is the age of fun, you are deliberately finding fault!" Lin said that the two children are at the age of being lively and active, and it is the nature of children to laugh and play, and he thinks that Li is deliberately making things difficult.
During the mediation process, both parties were emotional and tense, unable to rationally clarify their inner demands. Seeing this, the mediator hurriedly calmed the emotions of both parties and adopted a "back-to-back" mediation method to narrow the differences between the parties.
"Back-to-back" mediation to facilitate peace between the two sides
In response to the noisy noise of Lin's children, the mediator explained to Lin the relevant legal provisions on noise disturbance in the "Law of the People's Republic of China on the Prevention and Control of Environmental Noise Pollution" and the "Law of the People's Republic of China on Public Security Administration Punishments" from the perspective of "legal principles" and "reasonableness", and said that Mr. and Mrs. Li are old, and long-term noise interference will affect life and rest, which is not conducive to physical health.
At the same time, the mediator also shared with Lin the methods of laying sponge mats in the children's activity area at home, playing in the open space of the community, and accompanying the children to sleep early in combination with the actual situation to help Lin with the noise problem. After listening to the mediator's explanations and suggestions, Lin realized that his child's behavior of making noise was inappropriate, and said that he would strengthen the education and reminder of his children in the future to minimize noise.
"Old man, you take a sip of tea first, don't get angry on such a hot day." Before the start of the "back-to-back" mediation, the mediator first handed a cup of tea to Li to alleviate Liu's excited emotions, and took "distant relatives are not as good as close neighbors" as the starting point, through the communication mode of empathy and Li told about the child's lively and active behavior characteristics, and explained the law and reason in a "family-oriented" way. Drinking the hot tea handed over by the mediator, Li felt the sincerity and professionalism of the mediator, and also understood the difficulty and helplessness of the other party.
In the end, under the persuasion and mediation of the mediator, the two parties opened their hearts, shook hands and made peace, and unanimously stated that they would strengthen communication and live in harmony. At this point, the neighborhood conflict was finally resolved.
The mediator reminded that in daily life, there will inevitably be a certain amount of noise between neighbors, but the upstairs residents should take the initiative to fulfill their duty of care and control the sound within a reasonable range.