"When I woke up, I was actually 'hit' by Didi with a sky-high order, which is even more exciting than winning the lottery!" Recently, a Shanghai-based netizen accidentally found a surprising unpaid message in the Didi Chuxing mini-program - a 2017 taxi travel list, with an amount of up to 1,414 yuan, which is jaw-dropping.
What's even more incredible is that the trip corresponding to this list is only about 2 kilometers and takes only 7 minutes. In the face of such outrageous bills, Didi's customer service response was an understatement of "normal, just pay", which makes people wonder if this is a prank.
Fortunately, with the fermentation of public opinion, Didi Chuxing finally responded on May 12. The customer service said that this bizarre situation can only be handled through online customer service, and promised to make a correction to the price. Although this method of processing is a little slow, it can be regarded as an explanation to consumers.
This sudden "sky-high order" incident not only made people question Didi's pricing system, but also aroused heated discussions among the majority of netizens. Some netizens ridiculed: "What kind of taxi is this, it's just gold!" Some netizens also expressed concern: "If even such a mistake can happen, then how can we ensure our travel safety?" ”
In fact, it is not the first time that such sky-high bills have occurred, and coincidentally, Ms. Liu from Zhengzhou also encountered an unexpected "sky-high" fare on her daily commute with Didi taxi. The fixed cost of more than ten yuan on weekdays soared to an astonishing 1,278 yuan this time, like a thunderbolt from the sky, which made Ms. Liu stunned. As there was an apparent anomaly in the order, Ms. Liu wisely chose to refuse to pay.
After the incident, the customer service staff of the Didi platform responded to the matter. They explained that the sky-high fares were due to a mistake by the taxi driver when entering the price manually. Although this explanation cleared Ms. Liu's doubts, it also made her more suspicious about the price system of the Didi platform. Regarding this matter, the Didi platform said that it will carry out deep reflection and carry out technical upgrades to the price system to avoid similar oolong incidents from happening again.
In fact, Didi, as a well-known mobility platform, should strengthen its technical supervision and customer service level to avoid similar problems from happening again. After all, consumer trust is the cornerstone of a brand, and any oversight can cause irreparable damage.