"When I woke up, I found that Didi had given me a sky-high order."
Recently, a Shanghai netizen found that he had an unpaid message in the Didi Chuxing applet, which turned out to be a taxi travel list of 1414 yuan in 2017, and the whole trip was only about 2 kilometers and 7 minutes. Subsequently, the news appeared on the hot search.
The netizen immediately contacted Didi Chuxing's online customer service, and the other party confirmed that the itinerary order ended at 3:10 pm on October 22, 2017, but said, "This is a fixed price, it is normal, and the order is 1414 yuan, showing that it has not been paid, and it can be paid." In this regard, the netizen said that he did not approve and would not pay this fee.
On the 12th, the netizen posted this experience on the Internet, which attracted heated discussions among netizens. Some netizens said, "A total of 7 minutes of road 1400 yuan? The customer service still doesn't give feedback, and still says that it is? Some netizens speculated that it may be that the driver mistakenly entered 1414 yuan when he entered 14 yuan. Some netizens also reminded that it is best not to open automatic payment for Didi Chuxing, or it will not be found if there is a problem with the cost.
At 8:40 p.m. on May 12, @滴滴出行 posted an official Weibo response to the incident:
On May 11, users reported that "I woke up and suddenly received a sky-high price order from Didi", and the platform's customer service failed to deal with the relevant problems in a timely manner, which we are very ashamed of and sincerely apologize to the user.
The passenger's stated order time is October 22, 2017, the estimated mileage is 1.588km, and the amount should be 14 yuan, but the bill amount is 1414 yuan, and the bill is unfinished.
After verification, there was an abnormality in the cost of the order, and the preliminary judgment was that it was caused by the driver's misinput twice at that time. We're sorry, but the customer has been contacted again and the booking amount has been modified.
Didi will continue to improve and improve its product capabilities. At present, when there is an abnormality between the taxi driver's input fare and the actual mileage and estimated price, the platform will intercept it and remind the driver to check the fare. In addition, users who have activated passwordless payment do not need to worry, if the fare is abnormal, Didi will intercept the bill and will not pay it automatically, and the passenger must manually confirm and pay.
In addition, Didi's "Fare Guard" covers eight scenarios, including detours, charges for not taking the car, and overcharging surcharges, and when passengers use online car-hailing to have abnormal fares in the above scenarios, the "Fare Guard" will activate the three functions of stopping, refunding, and compensating in different levels to ensure that users' taxi fares are transparent and reasonable.
Once again, I sincerely apologize to the user. We also welcome feedback to help Didi better improve the user experience.
Source: Torrent News WeChat public account
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