"Last year, I accidentally looked at my daughter's mobile phone bill and found that she recharged 816 yuan to the Honor of Kings game." On May 13, Wang Hong (pseudonym) asked Huashang Daily Ersanli Information for help, saying that her 8-year-old daughter played the Honor of Kings Tencent game to recharge and encountered the problem of refund.
"After discovering that our daughter had recharged the game, we called the 12315 hotline and contacted Tencent for a refund. But more than half a year has passed, and I still haven't received a refund for the game. Wang Hong said that after checking the WeChat bill details, she found that the money was paid to Shenzhen Tencent Tianyou Technology Co., Ltd. in multiple payments, and she asked her daughter to learn that the child had recharged the money by playing games.
Wang Hong provided reporters with the recharge records of Tencent Game Company, and her daughter recharged to Shenzhen Tencent Tianyou Technology Co., Ltd. many times in different amounts from July 24, 2022 to September 2023, with the maximum recharge amount being 118 yuan.
In this regard, on May 13, the reporter called Shenzhen Tencent Tianyou Technology Co., Ltd., and the customer service staff of Shenzhen Tencent Tianyou Technology Co., Ltd. said that the customer service had communicated with the parent about the matter before. Parents are required to provide parent-child relationship information to submit it on the Tencent Minor Parents Service Platform, and the customer service staff will review the information in a timely manner, and a refund will be made after the information is approved.
Regarding the latest progress in this matter, Huashang Daily Ersanli Information will continue to pay attention.
Huashang Daily reporter Tang Baohu edited by Ma Nana