7 minutes away from 1414 yuan? Didi's response: The preliminary judgment is that it was caused by the driver's misloss

Sanyan Technology

2024-05-13 08:03Posted on the official account of Beijing Sanyan Finance

Sanyan Technology reported on May 13 that recently, a Shanghai netizen found an unpaid message in the Didi applet, which turned out to be a taxi travel list of 1414 yuan in 2017, and the whole trip was only about 2 kilometers 7 minutes, and Didi's customer service reply was "normal, just pay".

In this regard, Didi Chuxing officially responded on the evening of the 12th. Didi first apologized to the user for the platform's customer service for failing to deal with the relevant problems in a timely manner, and pointed out that after verification, the cost of the order was abnormal, and the preliminary judgment was that the driver mistakenly entered it twice at that time, and the amount should be 14 yuan. The customer has been contacted again by the agent and the booking amount has been modified.

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