The user said that "I woke up and suddenly received a sky-high order from Didi", and Didi apologized

Interface News

2024-05-12 20:52Posted on the official account of Beijing Jiemian News

@滴滴出行 The official Weibo posted on May 12 that on May 11, users reported that "I woke up and suddenly received Didi's sky-high price orders", and the platform's customer service failed to deal with the relevant problems in a timely manner, for which we are very ashamed and sincerely apologize to users. The passenger's stated order time is October 22, 2017, the estimated mileage is 1.588km, and the amount should be 14 yuan, but the bill amount is 1414 yuan, and the bill is incomplete. After verification, there was an abnormality in the cost of the order, and the preliminary judgment was that it was caused by the driver's misinput twice at that time. We apologize that the customer has been contacted again and the booking amount has been modified. Didi will continue to improve and improve its product capabilities. At present, when there is an abnormality between the taxi driver's input fare and the actual mileage and estimated price, the platform will intercept it and remind the driver to check the fare. In addition, users who have activated passwordless payment do not need to worry, if the fare is abnormal, Didi will intercept the bill and will not pay it automatically, and the passenger must manually confirm and pay. In addition, Didi's "Fare Guard" covers eight scenarios, including detours, charges for not taking the car, and overcharging surcharges, and when passengers use online car-hailing to have abnormal fares in the above scenarios, the "Fare Guard" will activate the three functions of stopping, refunding, and compensating in different levels to ensure that users' taxi fares are transparent and reasonable. Once again, I sincerely apologize to the user. We also welcome feedback to help Didi better improve the user experience.

According to a previous report by upstream news, recently, a Shanghai netizen found that he had an unpaid message in the Didi Chuxing applet, which turned out to be a taxi travel list of 1414 yuan in 2017, and the whole trip was only about 2 kilometers and 7 minutes, and Didi's customer service replied that it was "normal, just pay". On May 12, Didi Chuxing's customer service replied that similar situations can only be handled through online customer service, and the price will be modified.

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