The whole network has been opened to protect rights, and plagiarism is not allowed, and offenders will be prosecuted. Thank you for your understanding and cooperation!
A sudden fire cost Mr. Zhang dearly. Recently, Mr. Zhang plans to move from Beijing to Shanghai, where he will pack and transport his belongings worth about 150,000 yuan through Deppon Express. Unexpectedly, the express car spontaneously combusted during transportation, and all the items on the car were turned into powder in the fire.
Mr. Cheung's years of hard work and belongings, including cash, electronics, designer bags, jewellery, and important certificates, were ruined.
However, when Mr. Zhang filed a claim with Deppon Express, he was told that he could only compensate 10,000 yuan. The reason turned out to be that "the actual loss could not be determined". This undoubtedly added insult to injury, putting Mr. Zhang in a dilemma.
It is not uncommon for goods to be damaged during express transportation. According to industry data, the cargo damage rate of the mainland express delivery industry is about 0.06%, causing users to lose about 1 billion yuan of property every year.
There are many reasons for cargo damage, including objective factors such as spontaneous combustion of vehicles and traffic accidents, as well as subjective factors such as damage caused by improper operation.
However, regardless of the reason, according to the provisions of the Contract Law and the Law on the Protection of Consumer Rights and Interests, the express delivery company, as a transportation service provider, shall be liable for the loss of goods. It is the responsibility of the enterprise to meet the reasonable compensation request made by the user.
When faced with user claims, many express delivery companies often refuse to pay compensation or pay at a low price for various reasons. For example, a force majeure clause is invoked to claim that the loss is an "unavoidable accident";
or claiming that the user did not take the necessary measures to reduce the loss, which is "joint negligence", thereby significantly reducing the amount of compensation. These practices are tantamount to a "shell plan" style of shirking responsibility for defaulting on debts, and seriously violating the red line of the law.
In the case of Mr. Zhang, for example, he was entitled to the security he deserved when he was transporting valuables through Deppon Express. As a service provider, Deppon should be responsible for the safety of goods throughout the transportation process.
The spontaneous combustion of the vehicle was purely an accident and had nothing to do with Mr. Cheung. Debang should fully compensate Mr. Zhang for his losses in accordance with the law, and should not shirk responsibility on the grounds that "the loss cannot be determined".
The mainland has not yet established a complete compensation mechanism for express cargo damage, and the responsibilities of express delivery companies are relatively vague. Due to the lack of industry constraints and supervision, some companies make full use of this loophole to infringe on the legitimate rights and interests of users. This has seriously affected the public's trust in the entire express delivery industry and must be taken seriously.
It is necessary to further improve the laws and regulations on compensation for damage to express goods, strictly regulate the compensation behavior of enterprises, and put an end to the refusal to compensate for various improper reasons.
Establish and improve the third-party assessment mechanism, and professional institutions will conduct appraisal and assessment of cargo damage, so as to avoid enterprises subjectively making unfair compensation decisions.
Express delivery companies should establish the concept of service first and earnestly fulfill their social responsibilities. In the event of damage to the user's goods, the enterprise must take the initiative to take remedial measures to fully protect the interests of the user. Any circumvention of legal obligations, such as a reduction in the amount of compensation, will be condemned by the public.
Government regulatory departments should also strengthen the supervision and inspection of express delivery companies, and seriously deal with illegal behaviors such as defaulting on debts. When necessary, licensing penalties may be adopted to urge enterprises to standardize operations and maintain industry integrity.
A sudden change should not be the destruction of consumer rights. It is hoped that Deppon Express can actively respond to Mr. Zhang's reasonable demands and give a satisfactory answer as soon as possible.
It also calls on the entire express delivery industry to pay attention to honest service, keep pace with the times, strengthen risk management, and jointly provide safer and more convenient express services for the people, so that the interests of users can be truly safeguarded.
The whole network has been opened to protect rights, and plagiarism is not allowed, and offenders will be prosecuted. Thank you for your understanding and cooperation!