Text/Yushan
Editor/Happy Superman who is happy every day
Preface
On May 8, in a restaurant in Guangzhou, a seemingly ordinary takeaway process unexpectedly evolved into the focus of attention.
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Video source: @Wejiz
The incident occurred during an off-peak dining hour when the delivery man went to a restaurant to pick up food. The clerk woman was at the door at the time, and she seemed a little irritable and impatient due to the long standing hours and the pressure of work.
Source network
When the delivery staff asked about picking up the food, the female clerk did not respond very positively and asked the delivery staff to wait on the sidelines. As time passed, the atmosphere between the two grew tense, and finally a physical altercation broke out due to a verbal conflict.
Source network
The female clerk attacked the delivery person with a bottle because she was insulted and beat it, while the delivery person did not fight back and silently picked up the dropped glasses.
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Then the store responded: We have punished the clerk, and the clerk apologized to the delivery staff.
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The incident spread to the Internet, and netizens in the comment area fried the pot
That's going to blow up
If I'm 130 pounds and others scold me for being a fat pig, I won't be angry, but if I'm 230 pounds and others scold me for being a fat pig, I'll be angry
This woman scolded first, and was scolded by the takeaway brother and then moved
I called the police, but I didn't fight back, and my buddy had at least two days' salary
Hitting people doesn't slap their faces, scolding people doesn't expose their shortcomings, you directly touch her bottom line
The necessity of social education
In the face of such incidents, all sectors of society reflect on how to prevent the occurrence of similar conflicts. Industry experts have called for the service industry to strengthen employee emotion management and conflict resolution training, while the public needs to understand and respect the work of service workers. Strengthening legal education and the popularization of public morality are also seen as one of the fundamental solutions.
The editor has something to say
The conflict between the delivery worker and the shop assistant in Guangzhou seems to be an incident in which the emotions of individual individuals are out of control, but in essence it reflects the deep-seated problems in the current working environment and social attitudes of the service industry. This conflict is not just an isolated phenomenon, but is the tip of the iceberg of a common problem lurking in the fast-paced urban life and high-pressure work environment.
Workers in the service industry, especially in the catering industry, often face constant work pressure. Long hours of standing work, a fast-paced work environment, the various demands of customers, and high expectations for the quality of service are all factors that contribute to stress at work. In this case, the female clerk may be under such pressure, and a small trigger point can trigger an irrational outburst. This is not only a failure of personal emotional management, but also a manifestation of the lack of stress management mechanisms in the entire work environment.
This incident also reflects a possible lack of public awareness and respect for service workers. Inappropriate words and dismissive attitudes can often inadvertently hurt these service providers who work on the front lines day and night. The public needs to re-examine their attitudes towards the service industry and learn to be more respectful and understanding of those who provide services to them. Service is not an inferior job, and the service provider needs to be treated with the respect it deserves.
For the problems faced by the service industry, a multi-faceted and systematic solution strategy is required. First of all, companies themselves need to strengthen support for employees' emotional management and mental health. Provide a better work environment, reasonable rest periods, mental health support, and conflict resolution training. Society should also raise awareness of the importance of the service industry, and promote public respect and understanding of service work through education and media campaigns.
Education plays a key role in shaping the public's perception of the service sector. School education and social education should strengthen the content of civic morality and professional respect, so that respect becomes a conscious habit of public behavior. At the same time, the law should provide clearer protections for service providers and provide severe penalties for insults and acts of violence to set an example.
The media plays a crucial role in the coverage of such events. They are not only a tool to convey the message of the event, but also a force to guide public opinion and shape social consciousness. The media should report the incident responsibly, avoid inciting emotions, and delve into the social issues behind the incident, so as to arouse public reflection and reasonable discussion.
The seemingly accidental conflict in Guangzhou actually reveals the deep-seated problems of society. Through the reflection and discussion of this incident, we should pay attention to the improvement of the working environment of the service industry and enhance the respect and awareness of the service industry in the society. This is not only a respect for those who work on the front line of service, but also a manifestation of the progress of civilization in the whole society.
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